Rоckеt Саsіnо Reviews 

158
TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

Nothing beats a good and fun experience go rocket play!! U keep doing you.. payment was received within few hours after withdrawal

Company replied

Rated 4 out of 5 stars

I was told from live support that there is no more technical error for vip upgrade can you please approve now asap VIP Diamond upgrade status • Any eligible VIP bonuses • Possible... See more

Company replied

Rated 4 out of 5 stars

I was a bit cautious and taken back when I experienced a few issues with with glitches and withdrawals. But after chatting live with a few of the friendly, helpful and efficient staff I have come to r... See more

Company replied

Rated 1 out of 5 stars

Avoid this website! They make withdrawing your money a nightmare, with constant problems and delays. No proper bank transfer options, just excuses. The games feel like scams designed to make you lose,... See more

Company replied

Company details

Written by the company

A team of gaming enthusiasts launched Casino Rocket with a mission to take players on an exciting journey through the world of online entertainment. Featuring a diverse selection of games, including slots, live casino, table games, and more, Casino Rocket combines a sleek design with smooth functionality. With rewarding bonuses, regular promotions, and a strong focus on user experience, Casino Rocket delivers a fun, fair, and secure environment for players at every level 🎰


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3.8

Great

TrustScore 4 out of 5

158 reviews

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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

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3.8

All reviews

(158)

57 reviews in the last 12 months

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Rated 3 out of 5 stars

Rocket casino has all the best games

April 30, 2023
Unprompted review
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Reply from Rоckеt Саsіnо

Hello Faron Garlett,

Thank you for sharing your feedback with us!
We are glad to know that you are enjoying your time at Casino Rocket :)

Have a great game!

Sincerely, Casino Rocket

Rated 5 out of 5 stars

it’s very fun and safe website.

April 29, 2023
Unprompted review
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Reply from Rоckеt Саsіnо

Hello Brodie,

Hello Simika20,

Thank you for your feedback.

We appreciate your thoughts about us. Our top priority is to do everything we can to see reviews like this!

I wish you a four leaf clover in your gameplay!
Sincerely,
Casino Rocket

Rated 1 out of 5 stars

pure scam.no payout.

pure scam.no payout. and then they reply asking for further explanations. well dear casinorocket ,you never payed me ! simple
please prove me otherwise!

April 6, 2023
Unprompted review
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Reply from Rоckеt Саsіnо

Hello Alex,

We're sorry to hear that you feel this way. This is not at all how we want any of our players to feel.

Could you please clarify the issue in a bit more detail? Was the case where you made a cashout and did not receive it or is it due to low RTP/Low winnings. I assure you we will do our best to find a resolution for you as soon as possible.

Looking forward to your reply and if you require any further assistance, please do not hesitate to ask.

You can reach us via email at contact@rocket.com and our Live Chat is available 24/7!

Kind Regards,
Casino Rocket

Rated 5 out of 5 stars

BEST YET

I've been playing for about 10 years on different sites but Casino Rocket is honestly been the best experience, for online support friendliness and winnings that go into my account the next day it's the best yet %100
Highly recommend to go to Casino Rocket

April 2, 2023
Unprompted review
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Reply from Rоckеt Саsіnо

Hi Jon Dragicevich,

Thanks for your feedback.

We welcome your thoughts about us. Our top priority is to do everything we can to see reviews like this!

I wish you a four-leaf clover in your gameplay!
Sincerely,
Casino Rocket

Rated 1 out of 5 stars

$1397 confiscated by rocketcasino for doing nothing wrong

I deposited $50 did not ask for bonus but got given extra $50 so I proceeded to play normally and got up a considerable amount about $1000 so I wanted to withdraw but couldn't because I need to wager a certain amount (fair enough) so I kept playing until I waggered enough to be able to withdraw I was really happy because a got up to $1397 so I requested to withdraw and got congratulated by the rocketcasino person I was talking to , the next day I get an email saying my winnings have been confiscated because I exceeded the max wagger amount during using bonus money which I never even wanted just like that took all my $1397 for doing something I wasn't even aware off I was absolutely devastated it was the worst feeling of being ripped of and cheated out of 1300$ it still hurts thinking about it so unfair

March 31, 2023
Unprompted review
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Reply from Rоckеt Саsіnо

Hello Christopher Loedi,

Thank you for providing feedback.

I'm sorry to hear that your experience with us was unpleasant.

There could be several reasons for the winnings to be confiscated. You can check our terms and conditions through this link - https://www.casinorocket.com/en/terms-and-conditions

I completely understand your disappointment. We want to look into your account as well and investigate what really happened. To do so, please provide us with your email address.

Please reach out at contact@casinorocket.com or you can contact us via live chat. We are available 24/7.

Sincerely,
Casino Rocket

Rated 1 out of 5 stars

No Payouts Accepted (Visa/bank/crypto/Ewallet)

I Deposited $400 in 1 day and lost.

I managed to win $75 on a loyalty bonus ($75 is max cashout for “loyalty bonus” which is very low)…

I tried to withdrawal to my Visa card, and they declined it and said to use another payment method.
So I tried Ecopayz (Ewallet) and withdrawal was declined with no reason.
The Minimum cashout for bank transfer is $200!!?? That is ridiculous for a casino especially when the max win with a loyalty bonus is $75, I’m sure you can see where this is going?

So I was left with Crypto as a last ditch effort to withdraw my money, of course I hate using crypto to deposit and withdrawal but as a last ditch effort I thought I would try.
They said I needed to make a deposit with crypto to withdraw to one of the methods. So I attempted to deposit with Bitcoin/dogecoin/usdT/lite coin but all crypto methods have been blocked on my casinorocket account.

The live chat are not helpful, they keep saying they will send your issue to the relevant team who never get back to you.

As someone who was sceptical about gambling here to begin with I must say Do not play here. I have been gambling online for 6 years.

My bank also informed me that any company can withdrawal to your Visa card, and I know this is true as big sites like videoslots/party casino etc all pay to Visa cards.

All good websites allow people to withdraw to your bank for $10-20 minimum, not this casino with $200 minimum bank withdrawal.

And the only E-wallet they offer to withdrawal with is ecopays that does not work as they canceled it without reason.

All Crypto deposit options have clearly been blocked on my account, after they said to make a first deposit in crypto to withdraw your money to that method it won’t load for me.

I have no other options to withdraw my wagered “loyalty bonus”

Do not recommend!!

January 19, 2023
Unprompted review
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Reply from Rоckеt Саsіnо

Hello, HBlade

We are sorry that you weren't able to get your winnings.
Your feedback is extremely important and will be noted accordingly.

To answer your withdrawal concern - yes, it is true that for making a withdrawal, the relevant method should be verified as well. Thus, to be able to withdraw via a specific payment method added to the account, a deposit should be made.

We would like to check your gaming account in a more detailed way to find a solution, please send us your email address and full name associated with your gaming account to this address: support@casinorocket.com

We are looking forward to hearing from you.

Sincerely, Casino Rocket

Rated 1 out of 5 stars

Cancer has a happier ending

Scam site asking to re-verify a payment of over 6 months ago. I don't even have to provide 6 months evidence to get a mortgage let alone verify for an ONLINE CASINO. Do not use, do not humour these clowns.

December 6, 2022
Unprompted review
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Reply from Rоckеt Саsіnо

Hello Anthony Sheppard,

Thank you for providing this.
We want to congratulate you on your winnings but at the same time, we would like to apologize for the experience you had with cashing out your winnings.
As you know, passing the verification is part of the withdrawal process, especially by depositing with cryptocurrencies, which is not an exception, all the deposit methods should be confirmed appropriately.
And, if the photo is cropped or the receipt you provided has an incorrect or unclear reference number, our payments team will decline the document. However, you will be given instructions on how to upload it correctly.
Still have extra questions? Feel free to reach us, and we will answer all of them!
We work 24/7, and you can contact us via chat or email: support@casinorocket.com

Sincerely, Casino Rocket

Rated 4 out of 5 stars

Great casino

Great casino
Hi this a great casino I ever played very quick verification and cash out games selection is great customer service is great and main thing you won’t loss your money so badly. Am gambling last 7 years and I saw so many casino who destroyed your balance so badly but won’t pay you anything back but this casino is highly chances for win amazing amount of money so I recommend this casino to everyone and that is my honest review about this casino.

October 14, 2022
Unprompted review
Rated 1 out of 5 stars

This is a joke of a site once you win…

This is a joke of a site once you win you cannot get your money they are looking for bank transfers instead of sending it back into your account I don't understand how they can accept your deposit from your bank card and then can't send it back into your account once you win

March 2, 2022
Unprompted review
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Reply from Rоckеt Саsіnо

Dear Pat,
Thank you for your feedback!
I want to assure you that we always try to provide the best service to our players.
Sometimes withdrawals via credit cards are not available in your region. The reason for this is the payment provider's inability of processing such transactions due to technical reasons on their side.
Due to that fact, as an alternative, we kindly ask our customers to request a withdrawal with the Bank Transfer payment method. Besides, it is the most secure and reliable option!
In order for us to provide you with a clear answer and find the best solution, would you be so kind to provide the email address under which your account on Rocket is registered?
Sincerely,
Casino Rocket

Rated 5 out of 5 stars

Rocket Rocks!

I’m not sure why there’s bad reviews. I love this casino! My VIP manager is amazing - shout out to Skye! The game selection is large and verification was quick. Customer service is always friendly if needed. Sometimes a wait but nothing serious. Keep it up rocket!! Highly recommend! ❤️ KP

January 30, 2022
Unprompted review
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Reply from Rоckеt Саsіnо

Hello Mizzmumzy,

Thank you for your feedback on our casino!
Wishing you a great game play at Casino Rocket :)

Casino Rocket

Rated 1 out of 5 stars

Scam

Scam! You can put some money, but right after your account is block. You can't refund your money, you can't play. And the only reply is "it's your own fault".
Be careful to this site and your money.

January 27, 2022
Unprompted review
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Reply from Rоckеt Саsіnо

Hello Kstd,
I'd firstly like to offer my sincerest apologies here for this inconvenience.
Our team is constantly working on improving our service and we would like to make your gambling experience comfortable and exciting.
I would be happy to assist you with this issue.
Would you please kindly provide us with the email address that was used for your account? So we can investigate this case and find the best solution for you.
Looking forward to your reply and thank you in advance!

Rated 1 out of 5 stars

casino roket is the grince who stole money bad site

this has got be be the worst i have plaed in my 10 yrs site as i won 300 and when time to confirm would not acept doc when i played the 300 they verifyed and then said is was ok to deposit please everyone stay far far away form this site as i promise you you will not be able to withdraw ever

December 10, 2021
Unprompted review
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Reply from Rоckеt Саsіnо

Hello Marina Dow,
Please take our apologies for the inconvenience!
Would you please be able to provide us with a bit more information and the email address used for the account?
So we can investigate the issue and provide you with the best solution.
Thank you in advance!
Casino Rocket

Rated 1 out of 5 stars

Shocking casino

Stay well away from this scam site, you can deposit no problem but withdrawals is where they get you...you can't withdraw back to the card you used for deposits, only bank transfer which is min €200 and then they blame your bank for the problem(never had withdrawal issues with any other casino)..Customer service is a joke, they haven't a clue what they're talking about...there's plenty of better casinos available that don't hold your money at ransom for 5 days while accusing you of trying to scam them😂please stay well away to avoid the stress this site causes.

October 25, 2021
Unprompted review
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Reply from Rоckеt Саsіnо

Hello Chrissy,
I'd firstly like to offer my sincerest apologies here for this inconvenience.
Our team is constantly working on improving our service and we would like to make your gambling experience comfortable and exciting.
I would be happy to assist you with this issue.
Would you please kindly provide me with the email address that was used for your account? So we can investigate this question and find the best solution for you.
Looking forward to your reply and thank you in advance!

Rated 1 out of 5 stars

Fraudulent Activity

Warning to gamblers, do not deposit funds into this casino. This online alleged casino is a scam scheme, this casino does not payout. Deposits will be automatically approved and withdrawals will be cancelled. Website will soon be audited and seized by the authorities. Be aware of any fraudulent and/or suspicious activity at casinorocket.com Thank you.

February 18, 2021
Unprompted review
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Reply from Rоckеt Саsіnо

Hello Marco,
Please take my sincerest apologies for the unpleasant experience.
Our team is constantly working on improving our service and we would like to make your gambling experience comfortable and exciting.
Would you please kindly provide me with the email address that was used for your account? So we can investigate this question and find the best solution for you.
Looking forward to your reply and thank you in advance!

Rated 5 out of 5 stars

Great site. Best online casino I’ve found!

Great site! Easy as pie to get your I.D confirmed. Quick and easy withdrawals. Can’t recommend it any higher. Best casino site I’ve come across.

I also managed to get myself to the VIP level and got myself a personal point of contact (VIP JOE) who could not be more helpful or courteous. Once you reach the VIP they throw a whole lot of free bonuses at you as well! What’s not to love?!

December 19, 2020
Unprompted review
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Reply from Rоckеt Саsіnо

Hi Dan,
Thank you for your feedback!

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