Great service & price. Friendly and helpful staff. Although, initially happy with the radiators, I was a little disappointed with the BTU calculator due to the rooms not being as warm as I expe... See more
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I requested an estimate online and received a comprehensive response the following day. The quote included a decent discount of 10% off the quoted web prices. My order was for ten, four column... See more
Company replied
So pleased with the level of service experienced here. Mark in particular was there to advise and help me every step of the way, even when the plumber messed up, he was there at the end of the phone t... See more
just purchased two large radiators 17 and 19 section superb quality and incredibly heavy add great warmth and quality to our rooms, great stored heat when heating is switched off fantastic produc... See more
Company replied
Company details
Written by the company
Cast Iron Radiators .com has been manufacturing and supplying traditional cast iron radiators for over 15 years, earning a reputation for quality, reliability, and expert craftsmanship. As part of one of the UK’s largest cast iron radiator manufacturing groups, we offer a trusted selection of time-proven historic designs, finished to the highest standards in our most popular colours. For knowledgeable advice and a professional service you can rely on, call us on 01723 321 000 to discuss your requirements.
Contact info
Westwyn Works, Clarence Drive, YO140AA, Filey, United Kingdom
- 01723 321 000
- info@castironradiators.com
- castironradiators.com
4.0
Great
132 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Lovely radiators and good service.
The radiators look terrific and we had absolutely no issues with the order.
February 18, 2017
Quality service
Excellent website, quick delivery and ultimately excellent products. Thank you.
February 17, 2017
A trouble free purchase and a delighted customer
I had the problem of trying to match up a new radiator to existing ones of unknown make. After I had narrowed down my choice on the web site a phone call to Cast Iron Radiators proved very helpful. Delivery was as promised and the quality was good. The colour was the hardest bit as its so subjective and photos are not always helpful, and they got that right too. My customer is quite demanding and they were pleased with the result.
February 16, 2017
Reply from Cast Iron Radiators Ltd
Thank you for sharing your experience with us.
Great product
Phone support was very friendly and helpful, delivery quick and the radiators fantastic!
February 15, 2017
Reply from Cast Iron Radiators Ltd
thank you
Great radiators and a good service.
The Cast Iron Radiator company supplied me with good quality reproduction radiators at a good price. The service was good, I can highly recommend this company.
February 14, 2017
Reply from Cast Iron Radiators Ltd
Thank you for your review
Reply from Cast Iron Radiators Ltd
thank you
customer's request being left attended
Requests for clarification of some technical data placed in special designated mail box in the internet site of Cast Iron Radiators Ltd was totally ignored. As a result I am looking for an alternative radiator supplier.
November 5, 2016
Excellent product excellent service
These guys were great. V good communication and a v good product. Couldn't be happier sitting next to my rad.
October 18, 2016
Reply from Cast Iron Radiators Ltd
thank you
Very bad service! Not professional at ALL!no follow up!! I still waiting for an answer or a contact or an explanation!!! Incredible!!! This company have to fail!!!
Unfortunatelly i bought the radiator for my apartment, very nice and very expensive as well!! Cast Iron accepted my order and of course they ask for the payment before delivery! No one was able to realize that in Italy we have different legislation and we cannot use the same size of valves!!!
At that point no support no service no reply to my e mail!! They try but not understanding the problem! I spend a lot of money to find by my self to solve the problem! Very disappointed ! They are not able to manage an order with technical knowledge they just look for the money
Not raccomande this company!!!
I still waiting for an answer !
Fabio
Dear Team
I m quiet surprise to read your e mail!
I can forward you several e mail i send to the people that followed my order with all the detail very well explained about the pipes! The adaptor you send me was not the right one this is the reason i didn t used it! The italian supplier you give me was very good and he help me ro solve the problem but the original pipe i boght wete not from this supplier( one of best in italy) and was not possible for him to exchange it, he said that the pipe were a copy of the orinal . So i was forced to buy again all the pipe!
After several e mail asking instructio to send back the wrong one no one from your company answrr my e mail !
Now you say that the person was out for a long leave?? This is the 3td person disappiring in all this story, starting from the one that take the first order!
Please let me know how to proceed now with the retourn
Thanks
BR
Fabio
September 25, 2016
Unprompted review
Reply from Cast Iron Radiators Ltd
Hi Fabio,
Thank you for your feedback, it gives us the opportunity to review our processes and make improvements when they are needed.
When you originally ordered my colleague offered a solution to the stated issue of pipes being a different size in Italy than here. This solution of sending an adaptor and some copper pipe has been accepted by many customers in the past and has worked well. What we were not aware of was the specifics of your pipe work which meant that this solution would not be practical or aesthetically pleasing, though functionally fine.
At the time my colleagues attempted to source other adaptors from an Italian valve firm which were not effective and at this point it was established that you would need a specific 16mm valve which we do not stock or supply. Given that we were unable to provide the valve you needed it was agreed that we would accept the valves back for a refund and the matter was passed to our Italian representative to communicate further with you.
Unfortunately this matter was passed over just prior to the representative taking an extended period of leave over the summer and communication stopped at this point. Following this the next communication we had was this review which we have just been given access to to respond to you.
In conclusion I can see that there was a miscommunication early in the order process which would have ruled out our tried and tested solution for this issue and for this we apologise. The answers given were done so in good faith but without all the required information. In addition to this the communication with yourself has fallen below the expected levels and again please accept our apologies for this.
The offer to refund the cost of the valves is still very much available upon receipt of the items back to us. Please do not hesitate to call us and we will arrange this with you.
Once again please do accept our apologies
The CIR Team
radiator valves
i am from the usa. if called to buy some of your gorgeous period valves for my old cast iron radiators but found that the piping here in the usa is larger than the openings in the valve. how disappointing; now i will have to be satisfied with the ugly brass valves we have here.
i wish your valves came in 1 to 1 1/2 inches sizes. gone are my dreams of restored cast iron radiators with period valves.
September 7, 2016
Quality, value and excellent service.
I requested an estimate online and received a comprehensive response the following day. The quote included a decent discount of 10% off the quoted web prices.
My order was for ten, four column Victorian cast iron radiators with valves and stays and arrived eight days after I placed the order.
Overall I am very satisfied.
One word of advice - as described on the web site deliveries come on a pallet and delivered kerbside on a day to suit you; prepare to do some heavy lifting. You will need a strong two person team, please do not try this on your own, a small six section four column just 660 high weighs around 30kg.
August 24, 2016
Reply from Cast Iron Radiators Ltd
Hi Mark
Your feedback is greatly appreciated and many thanks for sharing your experience with us.
Yes the radiators are heavy and it is always advisable to have at least 2 men on site.
Again many thanks
The CIR Team
Excellent
I'd recommend cast iron radiators to anyone looking for a traditional type of painted rad. Customer service is great and choice of colours is huge. Delivery was prompt and the goods arrived in perfect order. Fab x
August 12, 2016
Reply from Cast Iron Radiators Ltd
Hi Sue
Your much valued feedback is greatly received, many thanks for taking the time out to do so.
The CIR Team
Reply from Cast Iron Radiators Ltd
Hi Paul
Many thanks for the taking the time out to review our company
The CIR Team
Horrible Communications.
I have been trying for 10 weeks to order several elements from these guys. Several emails have gone unanswered. All I want to do is give them my money and get their product.
July 14, 2016
Reply from Cast Iron Radiators Ltd
Hi Brad
Many thanks for you feedback, it gives us a great opportunity to iron out internal procedures.
I have been looking at your case and it appears there was a lot of uncertainty over the heating elements.
Heatpol have since removed the 3000W & 2500W from production as they were having problems with those models so decided to remove them from the market.
Please accept our most profuse apology if that information was not filtered down to yourself.
The CIR Team
customer service
I had to write three times asking the same question to the sale person before receiving the information requested.
July 6, 2016
Reply from Cast Iron Radiators Ltd
Hi Depaoli
Please accept our most profuse apology.
It appears that the office reply kept going to your spam filter which as you will appreciate is very frustrating for both parties.
Again sorry if this has caused you any duress.
The CIR Team
Excellent Service
Very helpful throughout the service, with all questions answered before purchase and care/handling instructions received. Checked quite a few other sites and found this to be best price for complete service. The product is an Arroll cast iron radiator in which I'm extremely happy with and arrived within the estimated delivery time. Can't fault the service and will be using again.
June 21, 2016
Reply from Cast Iron Radiators Ltd
Hi Neil
Many thanks for taking the time out to review your experience with us and leave feedback
The CIR Team
Quick, very nice design and good prices
Not much to say except that the customer service is efficient and quick. products look very appealing and delivery is rapid.
Regards
June 6, 2016
Unprompted review
Reply from Cast Iron Radiators Ltd
Thank you kindly for taking the time out to leave feedback for us. It gives us a great sense of satisfaction to know we have yet another happy customer.
Regards
The CIR team
Happy to recommend
Helpful service, patient and knowledgable staff. Good quality product. Happy to recommend.
May 12, 2016
Unprompted review
Reply from Cast Iron Radiators Ltd
Many thanks for taking the time out to review our company. Our aim is to give each customer a pleasant experience with ourselves ensuring our quality products are delivered in a timely manner.
CIR
Beautiful!
Our radiators are better than we expected and we absolutely love them (who knew a radiator could be so exciting!) The service was fantastic. They are super heavy so not easy to move but worth it
April 17, 2016
Reply from Cast Iron Radiators Ltd
Hi VB
Many thanks for the fabulous feedback, we do aim to please and are elated that you are happy with the product and service.
CIR
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