Cast Iron Radiators Ltd Reviews 

Great looking product, really good service throughout

Beautifully finished radiators, competitive prices, easy relaxed ordering, professional n friendly service!

Absolutely love the Royal rads in painted foundry grey!

Would highly recommend.

We purchased polished Narrow Duchess cast iron radiator to stand as a feature in hallway. After discussion with the knowledgeable staff we chose the tradition polish in keeping with the house. Thrilled with the radiator and its accessories. It is going to make me smile for a long time. The service from Cast Iron Radiators Ltd was amongst the best I have received. They kept me informed from order to delivery. Just wonderful.

We refurbished our house and replaced all the radiators upstairs with pewter coloured ones from Cast Iron Radiators. They are brilliant and have been admired by all who visit! The service was fantastic, from initial advice on which sizes would work in each room, to update on delivery. They are heavy but our builders handled them !

The products are a delight; they are features that enhance what could be the dullest parts of the room. As with all custom-made items, there is a lead time, so order well in advance to be sure. Staff provide updates and delivery dates with warnings to have plenty of muscle available on the date of delivery, together with helpful handling advice as these things are HEAVY. Any niggles (I only experienced 1) are rectified in good time and at their cost. I have used twice and I will use again.

We ordered one radiator to be a 'feature' in the kitchen of our tiny French house. We ordered the painted and antiqued finish. When it arrived it exceeded all my expectations .. I have never used the words 'beautiful' and 'radiator' in the same sentence before but they are entirely appropriate.

Notes to selves - If the excellent sales assistants (Alison and Lisa) give you advice re the colour - Listen! They know what they are talking about. Also check the delivery date with them when you order - the lead time on the website is not necessarily accurate - but as above, worth the wait! or weight in this case - The rads weigh a tonne .. we were offered shipping to France for an extra £100 and in other circumstances that would be well worth it.

I have ordered 3 sets of Radiators now and am happy to say they are fantastic. Very helpful and polite customer service, a pleasure to deal with people who do what they say they will do, and then do it well.
Very happy customer, well done
Simon

Excellent service both before and after the order process, help and guidance was no problem for style, size etc, nothing appeared to be too much trouble. I omitted to order one of the radiators and this was turned around in 24 hours for us, really exceptional service and support.

The radiators look great, perform very well and represent excellent value in the marketplace in comparison to similar products in the market.

11 out of 10 and particular thanks to Alison and the production team.

I ordered 5 radiators from CIR Ltd in September 2015 and couldn't be happier. The online system seemed to get confused because I was ordering 3 the same size - so I simply rang them and placed a telephone order. Actually speaking to someone was great anyway because they were able to answer a couple of queries I had straight away. Radiators did take a bit longer to arrive than I expected (20 days from order to delivery) but I had ordered them in good time so not a problem for me. One 20 section radiator came in three parts and a couple of the joining nipples were missing but they were sent out the day after I rang to let them know. The packaging was excellent and radiators all in excellent condition. I ordered primed radiators and painted them myself. They warned me that radiators were v heavy - and they were. It took 3 men to get the 15 section ones upstairs! They were fitted with no problems by very experienced plumber I use - valves and wall stays also of good quality. Very pleased with both the product and the service. Thank you Cast Iron Radiators Ltd!

Great cast iron radiators that have transformed our house. Good communication by phone and e-mail. We are very pleased indeed and are really enjoying everything about the radiators

What a very disappointing experience... Long wait for delivery... Arrived incomplete! poor customer service response to missing caps .... Arrived after 3 requests but unfinished metal so does not match radiator...

I heard about this company through a family friend, whilst visiting the u.k. I recently worked on renovating a duplex apartment home, in the heart of Brooklyn, New York.

We ordered 4 Victorian radiators and couldn't be happier with the quality and service received from this company. From ordering to receiving only took approximately 5 weeks.

what can I say, excellent price and a truly excellent product. they were the most competitive on price and the turnaround was 7 days. ordered 4 Victorian radiators and we couldn't be happier. will return for more when we get round to finishing upstairs.
Many thanks

bought four 4 column rads from this company using their website for my living room. They turned up within a week - great deal. V happy with the purchase. I would recommend

We ordered 1 custom radiator first to make sure we liked them, together with an 'off-the-shelf' towel radiator. It took 5 weeks to arrive, the towel radiator was nowhere to be seen and we had to cancel, it was out of stock but noone thought to let us know..
Stupidly, we carried on thinking 'lightning doesn't strike twice'.... and ordered another 5 larger custom radiators after being categorically assured we'd get them within 3 weeks, alas we were let down again and waited just under 5 weeks again.
That was in March, now our plumber is trying to fit them and they've supplied the wrong joining tool. Even though we rang this morning as a matter of urgency they still failed to despatch the correct tool by close of play today, useless.
Honestly, phoning these people is excruciating, they have to go to the 'shop floor' & call you back. Then don't. So you call them again and go through the same process.. aaarrgggggggggg!!!!!!! ..pls just call me back, even to say 'sorry i can't do anything right now'
Echoing someone else on this list 'if this is British service then God help us...'

I ordered over £3k worth of radiators from Cast Iron Radiators to fit out the upstairs of my house. I had noted their advice online that because of the weight of the radiators we'd need two strong people at home to take delivery. Because of this when I placed the order online I followed up their order confirmation with an email requesting advance notice of delivery so we could arrange for my husband and a friend to be home from work. I received acknowledgment that this would happen. However it didn't happen and it was just pure luck that my husband was home when the delivery driver called to say he was round the corner from our house and were we in. I called to question as to why we were given no advance notice and was promised a response. So far that hasn't happened. The irony is I still need to order cast iron radiators for the downstairs of my house - another £3k at least. However despite explaining this to them when I called several months ago Cast Iron Radiators clearly don't want my business so I'll have to find a suitable alternative elsewhere. It's a real shame my service experience was poor as the product is good and I would otherwise have been happy to order with them again.

We have recently bought 3 large radiators from cast iron radiator company & I must say from placing the order to the delivery was all great & the radiators are just superb , we are so warm now & are now saving up again for another 4 hopefully to complete the rest of the downstairs !! Thank you so much , glad we discovered you !!

Very pleased with the product and the service. Good quality radiators and very good technical and service line when I have called. Would definitely recommend to others.

Excellent service and delivery. Competitively priced and clear handling and installation instructions were very helpful. Additionally, spraying the radiators to your exact colour requirement is a big plus.