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Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and supportive approach throughout the entire process. Many highlight the outstanding customer service, noting quick response times and a smooth, easy-to-follow user experience, making their journey stress-free and enjoyable. However, some people were dissatisfied with the service, mentioning a lack of communication and feeling unsupported when issues arose, particularly regarding employer vetting and accommodation problems. A few other people also felt that the company did not act on reported problems, leading to negative experiences.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their immense support, encouragement, and... See more

Service

Consumers find service to be positive. Many reviewers praise the agency for guiding them through every step,... See more

Customer service

Customers consistently express satisfaction with customer service. Many reviewers highlight the team's... See more

Response time

People report positive experiences with response times. Customers consistently praise the quick replies to... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently praise the ease and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ccusa made the entire process so simple and easy. It all seemed so daunting at first but they were so reassuring and helpful every step of the way. Dave especially is a legend, anything I needed big o... See more

Rated 5 out of 5 stars

Ccusa not only costs very little fees but also has outstanding staff and support. At no point did I feel unsure or uncomfortable with my upcoming trip as they had me prepared! I wish ccusa could be mo... See more

Rated 5 out of 5 stars

A great company for anyone looking to try a summer camp in the USA or Canada. They have the most friendly staff who support you along your whole journey: before, during and after camp. Their fees were... See more

Rated 5 out of 5 stars

This was something I had never experienced with other camp agencies - it was nice that CCUSA checked up on me whilst I was at camp, they made sure I was getting the summer they promised. The CCUSA tea... See more

Company replied


Company details

  1. Cultural Tours Provider
  2. Recreational and Vacation Camps
  3. Summer Camp
  4. Tour Operator
  5. Travel Agency
  6. Visa Consultant

Written by the company

CCUSA are worldwide adventure specialists. We have been around for 40 years, offering affordable work/travel experiences. You can work at a summer camp in America, Canada or Croatia, head to Canada for a ski season, intern with Elephants in Thailand, volunteer at the Great Barrier Reef or work at one of the top theme parks in the States! Whatever your interests or budget, CCUSA will have a program for you! In 1985, CCUSA was created as a company to provide young people from around the world an exciting opportunity to experience summer camp in the USA. Today, we are an internationally recognized organization that offers over 15 programs worldwide and recruits from over 60 countries. We have placed over 310,000 young people in hundreds of summer camps and seasonal employment positions across the USA, Canada, Australia, New Zealand, Ireland, the UK, Europe, Brazil, Asia and South Africa! In 1985 the Camp Counselors USA program was founded to give international staff the chance to work in the USA and share their culture and experiences with American children during their summer holidays. As a staff provider for more than 900 US camps, Camp Counselors USA has developed a renowned reputation for the high quality of service we provide to both our participants and our camps. Camp Counselors USA is respected in the US camping industry as the company that provides only the best quality counselors and support staff to camps. The participants we recruit are known for their great attitudes, strong work ethic and abilities.


Contact info

4.8

Excellent

TrustScore 5 out of 5

285 reviews

5-star
4-star
3-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Best Summer Ever!

CCUSA mad my summer in America the best i've ever had. They were so easy and comfortable to work with and everything went smoothly. I cannot recommend them highly enough and if anyone is considering working at a summer camp they should 100% use CCUSA.

September 11, 2021
Unprompted review
CCUSA logo

Reply from CCUSA

Thanks ever so much for the review Scott + glad we were able to give you the best summer ever 😃

Hope that camp has left you with some amazing memories and friends for life 🧑‍🤝‍🧑👭👬👫

Rated 5 out of 5 stars

This was my first summer going to a…

This was my first summer going to a camp and travelling abroad and CCUSA just made the whole thing stress free. It was so easy to organise and plan which really took the pressure and nerves off me. It was an absolutely amazing summer and I couldn’t recommend CCUSA more! 11/10!!

September 10, 2021
Unprompted review
CCUSA logo

Reply from CCUSA

Thanks for the kind words Jennifer. They're much appreciated!

We know that going to camp can be pretty nerve-wracking so it's good to hear that you felt supported before heading to camp!

Rated 5 out of 5 stars

CCUSA is Great!!

CCUSA was amazing! They helped me secure a job in a summer camp in Croatia. It was an unbelievable summer and I wish I could go back already!!

September 10, 2021
Unprompted review
CCUSA logo

Reply from CCUSA

We're grateful for the review Ciaran 🙏

So glad you had a blast in Croatia. Only 9 months until you can be back at camp 🇭🇷💚

Rated 5 out of 5 stars

CCUSA are incredible

CCUSA are incredible! The process of going to camp in America was so smooth and hassle free. No matter what time of the day, the team were on hand to help via email, phone and social media. I enjoyed camp through CCUSA so much that I returned 3 times, every year using CCUSA. I can’t recommend them enough and guarantee you won’t regret the decision to have the best summers with CCUSA!

September 10, 2021
Unprompted review
CCUSA logo

Reply from CCUSA

💚💚

Thanks Annie...your words are much appreciated! We know that applying for camp can be daunting, so we want to make sure we're available for questions as much as possible. Our aim is that everyone leaves for camp feeling happy and confident about their summer camp adventure 🏕️🇺🇲✈️

Rated 5 out of 5 stars

Extremely helpful and highly reccomend

I used CCUSA 4 times when applying for summer camp and cannot reccomend them enough!

In my first year I had no idea what the process involved and how to apply correctly for something which could be very confusing if not for their guidance.

Their support and advice made the whole process very straightforward and were on hand throughout for any questions or concerns that I had.

They were also extremely helpful when at the US embassy waiting for my visa appointment with numerous members of staff on hand outside to help check our documents and ensure we were in the correct place and to talk us through the whole process before heading in.

Big thank you CCUSA for ensuring I was granted my visa each year and able to enjoy the best 4 summers of my life!!

September 9, 2021
Unprompted review
CCUSA logo

Reply from CCUSA

No worries + thanks for choosing CCUSA for each of your 4 summers at camp!

You must have done an awesome job to keep getting invited back...so thank you for your hard work + being a great role model for your campers 💚

Rated 5 out of 5 stars

Super Helpful

Super Helpful!

I used CCUSA 3 out of the 4 times I went over to America on a J1 visa to work at a summer camp. Every time I had a question or was unsure about something I got a quick response with really easy steps to follow or had a straight forward answer to my questions.

There website is easy to use and shows where you are up to in the application and visa process and even has helpful checklist to ensure you have all the paperwork you need.

If you are ever thinking of going over to work on a summer camp I would highly recommend CCUSA to help you get there.

September 9, 2021
Unprompted review
CCUSA logo

Reply from CCUSA

Thanks for the review Lucy ☺️

As you'll know, there's quite a bit of admin before you can head to camp. I'm just glad that we made everything straightforward + simple to follow!

If you're planning another summer at camp, we'd love to help 🇺🇲💚

Rated 5 out of 5 stars

Best in the business!

Following two years with another summer camp provider, I made the move to CCUSA. They have supported me to work at camp for 7 summers, including during the COVID 2020 summer. They have been very thorough, attentive and easy to work with, especially during the uncertainty of the pandemic. I am thankful to have made the switch to CCUSA and would highly recommend them to anyone that wants to work at camp. Their fees are some of the lowest in the field and I believe they have the highest level of customer care. Thank you CCUSA for 7 incredible summers!

September 8, 2021
Unprompted review
CCUSA logo

Reply from CCUSA

You're very welcome Kate...and thanks for doing such an awesome job that you keep getting invited back to camp 😄 Roll on 2022...only another 8 months until you can be back at camp 🥰🏕️

Rated 5 out of 5 stars

I have been working with CCUSA for the…

I have been working with CCUSA for the last five consecutive summers. They were massively influential in getting me into America in 2016 and 2018. They’ve then offered me an opportunity to work in a Croatian summer camp and was extremely helpful with the recruitment process. I couldn’t recommend a company any higher and I hope to keep working with them in the future.

September 8, 2021
Unprompted review
CCUSA logo

Reply from CCUSA

Hey Ryan! Thanks for your positive words and we love to hear that we've been able to help over the last 5 summers, across 2 different continents! We'll look forward to seeing your application for 2022, whether you head back to Croatia or America 🇭🇷☀️♥️🇺🇲

Rated 5 out of 5 stars

Amazing summer with CCUSA

Thanks to CCUSA, I had the greatest summer of my life at a summer camp in Croatia this year. People from the office were always helpful and friendly and made me feel taken care of throughout the whole experience. I would recommend it to anybody!

September 8, 2021
Unprompted review
CCUSA logo

Reply from CCUSA

Thanks Julia! We always love to hear that our counselors had a great summer! Although working at camp is a job, I'm sure you'll agree that it's the best job anyone could have!

Rated 5 out of 5 stars

Unforgettable summers with CCUSA!

I have been participating in CCUSA programs for the past five summers. My first summer, I completely stepped out of my comfort zone, and join a camp in the states, and for the next four summers I have been working in International summer camp in Europe. Through all five years CCUSA team was always very professional yet friendly, very supportive and they always made sure I have all the right informations. Summer camp is always a great idea, but knowing you have such an amazing team by yourside just adds on an unforgettable experience. I would absolutely recommend getting in touch with CCUSA office and learn more about their programs! I will definitely get in touch with them again to start planning for another amazing summer!

September 7, 2021
Unprompted review
CCUSA logo

Reply from CCUSA

What a great story! Love that you started working in the States then hopped over to work in Europe for the last 4 summers. It sounds like your summer camp story isn't going to finish any time soon, so we'll look forward to helping with summer #6 in 2022 🇭🇷♥️

Rated 5 out of 5 stars

Summer Camp in Croatia

So I’m already sitting at home wishing I was back at camp! CCUSA made it so easy for me to be able to have the best summer of my life! It’s so hard to put into words how incredible my summer was because everything was just so phenomenal! I would recommend this to absolutely anyone, I was able to become someone I never thought I could be whilst being out there and I can’t thank them enough for that either! I hope to be working with them again very soon!

September 7, 2021
Unprompted review
CCUSA logo

Reply from CCUSA

There's nothing worse than post-camp blues 💙😔 I'm sure you're finding that everything you do + see reminds you of camp in some way! Although being home isn't ideal, it just shows what a great summer you had...and I'm glad we could help out!

Rated 5 out of 5 stars

A fantastic agency

I have been with CCUSA for the last 4 summers and can't speak highly enough of the service they provide. I communicate with Dave and he is always at the other end of an email when I have questions or problems. The rest of the UK team are fantastic. When I had challenges obtaining my VISA for this summer in the country I was living in at the time, the team both in the UK and USA did everything they could to rectify the situation which resulted in a positive outcome and I was able to go to camp this summer despite the pandemic.

September 7, 2021
Unprompted review
CCUSA logo

Reply from CCUSA

Hey Jennifer 👋 Thanks ever so much for your review and amazing to hear that you made it to camp this summer 🤩

I know that this summer has been a bit of a challenge and I'm sure your camp appreciated the effort you put into arriving safely! Everything is looking good for a return to normal in 2022 🙌

Rated 5 out of 5 stars

CCUSA - going with CCUSA will be the best decision you will ever make!

I have been working with CCUSA for the past four years to get me to camp. They have been so incredibly helpful and supportive, before and during the pandemic. I could always count on them to help me with any questions I had or if I needed anything at all. Particularly Caity and Duncan, this year when I realised I wouldn't be getting to the US to work at camp, they helped me to find a role at a Camp in Europe which was the best decision I could make at the time as I really need some time at camp. I cannot thank them enough, and I am excited to work with them to get me to camp once again next summer. You guys at CCUSA really are the best!

September 2, 2021
Unprompted review
CCUSA logo

Reply from CCUSA

Although I'm sorry that you weren't able to make it back to your regular camp this summer *shakes fist at COVID* it's amazing news that you were able to work at Camp Cal and still have a memorable summer in Croatia 🇭🇷

Roll on 2022...the only problem will be deciding whether to work in the States or Croatia!

Rated 5 out of 5 stars

Outstanding - great service, passion and brilliant support.

I have used CCUSA on 3 occasions and they have been outstanding every time. They really care and are passionate about what they do which makes all of the difference. In particular, I would like to call out Duncan Jane who lives and breathes camp and always goes the extra mile to offer the best service and experience possible.

It’s been a tough few years for CCUSA with the pandemic so if you’re looking to go to summer camp then please do consider using them as they’re a brilliant company who really care and go above and beyond to help you have a great summer.

September 1, 2021
Unprompted review
CCUSA logo

Reply from CCUSA

Thanks George 💕

We always love to hear that people have been to camp with CCUSA for a number of years + that you've gotten to know staff members during your time with CCUSA. As a small team, we want our counselors to feel like they're treated as individuals. This helps us do the best possible job for everyone who applies!

Rated 4 out of 5 stars

18 month training visa

I have just completed an 18 month training visa through CCUSA in California. I was lucky enough to get out to the US before travel restrictions came into play. Unfortunately my programme was hit quite hard with COVID but CCUSA worked with me to keep me here and did regular check ins. When I had urgent problems or questions the staff members were quick at responding and helped me come to resolutions efficiently. I will absolutely use them again in future; very easy to follow process and good staff!

August 27, 2021
Unprompted review
CCUSA logo

Reply from CCUSA

Thanks for your review Libby! It sounds like you were fortunate in making it to the States before COVID. I'm just sorry that things didn't go exactly to plan for you. As you'll know, it has been an unpredictable few years + we want to make sure that everyone can contact us easily for questions...or just a general check-in!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, have used CCUSA twice for my summers working in the states. Both times I received all the necessary information I needed for my experience with any additional information easy to gather by asking the relevant people on CCUSA's team who were more than happy to help me get; via emails and phone calls. Can't fault the service nor those who helped me along the way.

What I liked best were the days they held to help those in a similar situation to me who were going into it for the first time and helped to make it a worthwhile experience, whether that was help for the embassy or just the experience itself.

If I were ever to do a similar working abroad job and the people at CCUSA were suited then I would happily hands down use them again!

August 26, 2021
Unprompted review
CCUSA logo

Reply from CCUSA

Cheers for the ⭐⭐⭐⭐⭐ It's much appreciated + thanks for using CCUSA for your trips to the States 🇺🇲

We love the orientation sessions + getting to meet everyone who is heading to the States for the first time. You can definitely feel the excitement in the room 😆

Rated 5 out of 5 stars

Grateful to CCUSA

So grateful to CCUSA team that was very helpful and friendly leading me to complete easily every single step for my application.
If I were to define the sponsor, along all the process, just one word comes in mind: 'HUMANITY'
For my experience, and beyond all their professionalism, I felt strongly supported, especially when started this unprecedented Covid 19. The sponsor was very sensitive and proactive during those moments of confusion and uncertainty. They didn't stop worrying, asking, taking care about my health condition, my feelings etc. and providing updates for our safety. I guess honestly I'm not sure I would be on this stage if this sponsor was not here!
Now I'm experiencing and feeling real positive changes on my personal and professional life. I strongly recommend to deal with the CCUSA sponsor, they are just amazing, professional, friendly, lovely and will always carry you to reach goals!

August 25, 2021
Unprompted review
CCUSA logo

Reply from CCUSA

Thank you ever so much for your review Georges 😃

We know that living, working + travelling overseas can be stressful in a normal year...but COVID has given us plenty of additional challenges! I'm so glad we've been able to support and assist you through the process...and great to hear that you've had such a positive experience on our program 🇺🇲💚

Rated 5 out of 5 stars

Very good sponsor

I want to recommend using CCUSA!, My experience with this company have been so good, they really take the to explain you every little part of the process which make the process easier, they are always able to answer to all your questions as soon as possible.

I highly recommend CCUSA!

August 24, 2021
Unprompted review
CCUSA logo

Reply from CCUSA

We appreciate the recommendation Fanny!

As you'll know, there are lots of things to do before flying over to America. I'm just glad that we were able to answer your questions + make everything as simple as possible!

Rated 5 out of 5 stars

5 yr camp experience from lifeguard to director

Went to my camp for 5 years. Worked way up from lifeguard to the boys side director. The experience honestly shaped who I am today. The friends made and experiences will last a life time. I became a teacher and summers didn’t line up which is why I could go back an I was gutted. But the reunions and meet ups with friends who shared in the experience is a highlight of the year. Would recommend anyone and everyone go and experience life as a camp counsellor!

This experience would have never happened if I hadn’t of met a CCUSA representative. There a great friendly agency that will help you every step of the way!

August 23, 2021
Unprompted review
CCUSA logo

Reply from CCUSA

What a journey! It sounds like camp was very lucky to have you Josh.

Now that you're a teacher, I hope that your time at camp helped to secure a job. I'm sure you're using those Camp Counselor skills on a daily basis 😄

Thanks for leaving us a review! It's much appreciated!

Rated 5 out of 5 stars

CCUSA for the best summer!!

I would completely recommend using CCUSA! Every part of the application process was made so easy for me by the staff that work there, they really helped me find the right camp for me and there was always someone to answer any question I had! Working as a camp Counselor was by far one of the best decisions I made, I loved my camp so much that I did 5 summers there and it truly has become a second home to me! Every time it came to reapply as a returning Counselor the team at CCUSA made it so easy which just makes the experience even better! If you are someone that loves teaching and mentoring i would definitely recommend the camp Counselor experience it’s an amazing opportunity to work and travel abroad, you get to meet the best people who become friends for life! And CCUSA is the best place to start that!

August 22, 2021
Unprompted review
CCUSA logo

Reply from CCUSA

This is so great to hear 😄 It sounds like your life has been enhanced by camp...and I'm glad we could help to give you 5 unforgettable summers!

Thanks for trusting us with your summers Lilianna 🇺🇲💚

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