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Review summary

Created with AI, based on recent reviews

Considering 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and support throughout the entire process, from application to post-camp. Many highlight the excellent customer service, noting quick response times and a smooth user experience that makes the journey easy and stress-free. However, some people were dissatisfied with the service, reporting a lack of communication and assistance, particularly when issues arose with employers or accommodation. These reviewers felt unsupported after reporting problems, with the agency allegedly not taking action to resolve concerns regarding issues with employers or accommodation.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness and support... See more

Service

Customers had positive experiences with service, consistently praising the support received throughout the... See more

Customer service

Consumers find customer service to be positive, highlighting the helpful and supportive assistance provided... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the seamless and... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the quick and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ccusa not only costs very little fees but also has outstanding staff and support. At no point did I feel unsure or uncomfortable with my upcoming trip as they had me prepared! I wish ccusa could be mo... See more

Rated 5 out of 5 stars

Ccusa made the entire process so simple and easy. It all seemed so daunting at first but they were so reassuring and helpful every step of the way. Dave especially is a legend, anything I needed big o... See more

Rated 5 out of 5 stars

This was something I had never experienced with other camp agencies - it was nice that CCUSA checked up on me whilst I was at camp, they made sure I was getting the summer they promised. The CCUSA tea... See more

Company replied

Rated 5 out of 5 stars

A great company for anyone looking to try a summer camp in the USA or Canada. They have the most friendly staff who support you along your whole journey: before, during and after camp. Their fees were... See more


Company details

  1. Cultural Tours Provider
  2. Recreational and Vacation Camps
  3. Summer Camp
  4. Tour Operator
  5. Travel Agency
  6. Visa Consultant

Written by the company

CCUSA are worldwide adventure specialists. We have been around for 40 years, offering affordable work/travel experiences. You can work at a summer camp in America, Canada or Croatia, head to Canada for a ski season, intern with Elephants in Thailand, volunteer at the Great Barrier Reef or work at one of the top theme parks in the States! Whatever your interests or budget, CCUSA will have a program for you! In 1985, CCUSA was created as a company to provide young people from around the world an exciting opportunity to experience summer camp in the USA. Today, we are an internationally recognized organization that offers over 15 programs worldwide and recruits from over 60 countries. We have placed over 310,000 young people in hundreds of summer camps and seasonal employment positions across the USA, Canada, Australia, New Zealand, Ireland, the UK, Europe, Brazil, Asia and South Africa! In 1985 the Camp Counselors USA program was founded to give international staff the chance to work in the USA and share their culture and experiences with American children during their summer holidays. As a staff provider for more than 900 US camps, Camp Counselors USA has developed a renowned reputation for the high quality of service we provide to both our participants and our camps. Camp Counselors USA is respected in the US camping industry as the company that provides only the best quality counselors and support staff to camps. The participants we recruit are known for their great attitudes, strong work ethic and abilities.


Contact info

4.8

Excellent

TrustScore 5 out of 5

285 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

2nd summer with CCusa/usasummercamp and…

2nd summer with CCusa/usasummercamp and couldn't have made life easier - over prepared for everything because of how much help is on off - Every member of staff I come into contact with has been extremely helpful - 100% recommend and will use them every year I plan to go to camp!!

June 13, 2022
Unprompted review
CCUSA logo

Reply from CCUSA

Thanks for the positive review Chris 🇺🇸♥️

We're looking forward to helping with your return to camp this summer + hope that you'll be able to return for many more years to come!

- Dave

Rated 1 out of 5 stars

Terrible experience with CCUSA..

Terrible experience with CCUSA... Had trouble with the camp directors. When I tried to explain to CCUSA about the toxic work environment at the camp. They didn't seem willing to help and even called camp about the issues even though I wanted it to be confidentially, because the camp directors experienced every contact with CCUSA as we where talking behind their back.

July 19, 2022
Unprompted review
CCUSA logo

Reply from CCUSA

Hey Magnus 👋

While I'm sorry to hear about your experience at camp, I see that you live in Denmark...and we don't have an office there 😬

These reviews relate to the experiences of people who applied through the CCUSA office in the UK.

Rated 4 out of 5 stars

Amazing Experience, Poor Pay

All in all, CCUSA are an excellent company and really help with every step of getting to camp. Never felt confused and knew that if I was then I could always ask. Had a lot of trouble with my GP and the health form but CCUSA allowed me to turn it in past the deadline without a fee. I really did enjoy my summer and it was an experience I won't forget.

One major con is the pay, you don't truly understand how little the pay is until you find out the American staff are getting more than double, including the under 18s. As someone that was a Unit Leader and did a lot more work as a result, this felt like a slap to the face. Maybe CCUSA don't know about this, but that in itself should be a concern if so. I think all camps should be completely transparent about the pay and workload according to role.

May 31, 2022
Unprompted review
CCUSA logo

Reply from CCUSA

Hey Chloe and thanks for your thoughtful feedback. I'm really glad you had an incredible time at camp...and I'm hoping that I can shed some light on the pay.

For your first summer, camp pays quite a large fee to hire you. While they can hire American staff easily, it's significantly more difficult for them to hire international staff. However, without international staff, camp just wouldn't be the same which is why they love to hire people from all over the world 🌍♥️

As camp pay fees to hire 1st year counselors, they're not able to pay as much as an American staff members. However, if you return to camp, camp pays practically nothing + our returning counselors often get significantly higher wages!

I always think that the 1st summer is about having an incredible experience, gaining international work experience + having the opportunity to travel. I'm hopeful that you gained this at camp, and that your summer has left you with memories to last a lifetime 🇺🇸

- Dave

Rated 5 out of 5 stars

Amazing experience working with CCUSA

Amazing experience working with CCUSA, David in particular was super helpful and always quick to respond and answer any questions I had and was always on hand to help thoughout the entire process. Couldn't thank him enough.

May 31, 2022
Unprompted review
CCUSA logo

Reply from CCUSA

Hey Jamie! Thanks ever so much for your review + glad to hear that you had an amazing experience. We always hope that our counselors love their summer at camp...and it certainly sounds like you did 🤩

Rated 5 out of 5 stars

Couldn't recommend highly enough!

CCUSA were fantastic for me throughout the entire process. The lead up can be quite stressful with forms etc but their personal touch and availability 24/7 made it so much easier than it potentially could of been. I am going for my 4th summer in America, my 3rd with them after I switched over from my first year. Summer camp is a life changing experience and CCUSA are perfect for helping you get there stress free!

October 14, 2022
Unprompted review
CCUSA logo

Reply from CCUSA

Appreciate the review Shaun 🙇

Glad that we've been able to help with 3 out of your 4 summers...and we'll hope to assist with many more 😄

Rated 5 out of 5 stars

Fab company, run by fab people!!

I've had nothing but a great experience with this company! they are always transparent about their fees and have extremely clear T&C's!

Their application process is very simply laid out and made clear and concise. If you do happen to get stuck at any point, their team is always there to assist you.

Everyone who I've been in contact with at CCUSA has been very helpful and timely with their responses.

They have ready prepared instructions for each and every one of the components, which I found very helpful... especially for the visa application section.

They have enabled me to spend the best summers of my life in the USA and can honestly say that I've found my second home and family out there... all thanks to CCUSA and their amazing staff!

October 11, 2022
Unprompted review
Rated 5 out of 5 stars

They were super helpful with any…

They were super helpful with any paperwork questions that I had and they also got back to me within the day pretty much. Felt when talking to others out in the states that I paid a lot less and had a lot more support than other competitors. First year I used the flight centre to help book my flights to and from the US and again great communication from the company and super helpful. Overall could not of asked for a better company to of used.

October 11, 2022
Unprompted review
Rated 5 out of 5 stars

CCUSA are AMAZING

CCUSA are AMAZING! From day one my camp recommended them and I’m so glad they did! The team are so helpful when it comes to any questions you have, and always around to answer emails and zoom calls it’s so reassuring! I would 100 recommend them to anyone going to summer camp!!

June 6, 2022
Unprompted review
Rated 5 out of 5 stars

CCUSA is the best choice

CCUSA is the best choice for an agency to go to summer camp! They walked me through every step from applying, finding a camp, getting a J1 visa and making it home safely post camp. The summer camp experience is like nothing you could imagine and was the best thing I have ever done. You make friends for life! Honestly couldn’t recommend this agency more.

June 13, 2022
Unprompted review
Rated 5 out of 5 stars

Most incredible experience and summer

I signed up in 2019 just before covid hit and unfortunately I couldn’t go to camp in 2020, but CCUSA never let me down and kept me updated the whole time and helped find another camp for me in 2022. The camp was an incredible and the summer I had was the most inspiring 3 months of my life.

October 11, 2022
Unprompted review
Rated 5 out of 5 stars

Perfect

Perfect! Easy and simple application process, just working through tasks at your own pace. My interview was quick as they had already gathered all the personal information I had given them. Flights there and back were booked through the agency to make sure everything was alright.

June 11, 2022
Unprompted review
Rated 5 out of 5 stars

Perfect visa sponsor

CCUSA sponsored my visa, talked me through everything I needed to do to get my J1 and get to camp.
Camp was the best, hardest but most rewarding thing I’ve ever done and the help CCUSA provided in ensuring all my documents were right and making sure I was confident going in was invaluable.

June 10, 2022
Unprompted review
Rated 5 out of 5 stars

Ccusa are the best company to go with

Ccusa are the best company to go with! I spent my first two years at camp with another company. After being let down by this other company for another two years of being unable to attend camp I was recommended to go with ccusa. By far the best decision I made, they not only were able to get me to camp, they gave amazing customer service and supported me with anything I needed along the way. I had an amazing, life changing summer all thanks to this company. I would highly highly recommend ccusa!

June 11, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing team and amazing experience

My experience with CCUSA this year was perfect! They were super helpful with every step of the process, guiding me through everything and ensuring any concerns were answered almost immediately.
The interview team is extremely friendly, leaving me feeling safe and comfortable, but also super positive about the Summer ahead!
Regular emails throughout the application process and in the lead up to departure made me feel prepared and confident. They really do support you with absolutely everything and ensure you have the best Summer you possibly can!

June 22, 2022
Unprompted review
Rated 5 out of 5 stars

Definitely go with CCUSA

I applied really late and thought I’d find it hard to be placed but the CCUSA process was super easy and simple, they’re a very personable company with great communication and I felt like I was in good hands. All I had to do was explain a bit about myself and describe what kind of camp I wanted to work at, from there they broke down the whole process of visa’s and any other paperworks. I was placed within a week of applying and had the best summer ever. Also a lot of the other internationals I met out at camp who had gone through other agencies told me about what their experience had been and what a large cut of their pay would be taken, CCUSA was definitely the best option.

June 20, 2022
Unprompted review
Rated 5 out of 5 stars

CCUSA was very helpful

CCUSA was so helpful in the process leading up to me going to camp this summer! They were very approachable which made me feel comfortable in asking any questions I had before I went to camp. This was very reassuring as it was my first time at camp this year and so they made it very easy for me to prepare and get ready for my first summer at camp!

June 18, 2022
Unprompted review
Rated 5 out of 5 stars

Highly Recommend!

I applied with ccusa in 2020 and have been waiting for over 2 summers to finally get out overseas to my summer camp! its been the best decision I made, I've been supported throughout the whole time and felt comfortable contacting David king with any questions while getting help and straight to the point responses.
I would highly recommend ccusa to anyone looking for summer placement!

September 15, 2022
Unprompted review
Rated 1 out of 5 stars

Self centered and money hungry.

These people have no interest in you, only your money. They will require full payment up front and if the camp is cancelled for any reason (they literally list every possible reason), you get no refund. This happened to us twice due to different Covid regulations in 2020 and 2021 and they couldn't care less that we had given them R7000 each, and incured costs of over R16000 between my wife and I. They said they also incurred costs which is a complete lie, all they did was print us a piece of paper which we had to pay delivery for. We found our own camp placement and they didn't give us a discount for that either. No sympathy that we had committed to the camp, incurred costs and had no other job for the next 6 months. They act like a friendly, caring family of campers, but are strictly business orientated, money hungry and focused on profits. 100% do not recommend. Find another way into the USA.

August 10, 2022
Unprompted review
CCUSA logo

Reply from CCUSA

Hi Roger,

While I sympathise with your situation, it sounds like you applied through the CCUSA office in South Africa. This page relates to the service provided by the UK office.

Here in the UK we have refunded everyone who wasn't able to work at camp in 2020 due to COVID. This summer, thousands of CCUSA counselors have been enjoying their summer at camps all over the US.

I am sorry that things did not work out for you, and would recommend contacting the office in South Africa if you have any further questions.

Take care,

- Dave

Rated 5 out of 5 stars

I cannot recommend the team at CCUSA uk…

I cannot recommend the team at CCUSA uk enough for helping me through this process and leading me to the perfect camp for me. The support is second to none and they are extremely helpful with any questions. Thankyou so much, I can’t wait for the summer of a life time.

June 23, 2022
Unprompted review
CCUSA logo

Reply from CCUSA

Thanks ever so much for your review Vicki 🤩 It's very much appreciated + glad that we could find the perfect camp for you. Have an incredible summer. You're going to love it 🇺🇲❤️

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