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Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, most reviewers were somewhat happy with their experience overall. Customers generally express mixed feelings regarding their orders, with some appreciating the effort put into customized deliveries and prompt responses to inquiries. The delivery service also receives ambiguous feedback, as some acknowledge delays but are ultimately satisfied with receiving their items, while others find the waiting times disproportionate to expectations. Opinions on the product itself are also varied, with some happy with performance and others receiving incorrect items. However, a significant number of people were dissatisfied with the company's response time and refund process. Many reviewers report a lack of communication, unanswered calls, and unreturned emails, leading to frustration. Several customers also experienced considerable difficulty in obtaining refunds, with some reporting prolonged waits and unfulfilled promises regarding their refunds.

What people talk about most

Order

Clients share ambiguous opinions on order experiences. Many customers report significant issues, including... See more

Delivery service

Customers had ambiguous experiences with delivery services. While some reviewers expressed appreciation for... See more

Product

People report ambiguous experiences with product. Many customers express frustration with inaccurate product... See more

Response time

Reviewers highlight negative aspects of response time, with many reporting prolonged waits for products and a... See more

Refund

Consumers express significant dissatisfaction with the refund process. Many reviewers report extreme... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm writing to express my gratitude on my previous experience with your business. I need to give my sincere apology on how I reacted earlier, especially when I visited your premises. We're happy wi... See more

Rated 5 out of 5 stars

Thank you team, ☺️ I appreciate the effort you put in getting my customized device delivered. A little waiting but worth it. Your price very good. I would love to leave pictures on this platfor... See more

Rated 5 out of 5 stars

I appreciate delivery, I was a little worried on the delay. Everyone from our company has this worry. It was our first purchase from you guys, you need to update your customers about delay or produ... See more

Rated 5 out of 5 stars

Received my order, ordered a week ago, not really proportional with 5 days delivery but anyway I get the delivery. I can say it was quick because I get told if shipped from Hong Kong, a week is way b... See more


Company details

  1. Electronics Company

Written by the company

CENAVA delivers rugged computing solutions for extreme environments, specializing in industrial-grade tablets, laptops, and smartphones. Founded in 2003, we combine durability (IP68/IP69K, MIL-STD-810H) with global reach, serving industries like logistics and defense. Trust Highlights: ✅ Certified Reliability: CE, FCC, ROHS, and explosion-proof compliance. ✅ Customer-Centric: Transparent shipping tracking and responsive support. ✅ Global Expertise: South African team with international standards. Your experience matters—share your review!


Contact info

3.1

Average

TrustScore 3 out of 5

50 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 22% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Received my order

Received my order, ordered a week ago, not really proportional with 5 days delivery but anyway I get the delivery.
I can say it was quick because I get told if shipped from Hong Kong, a week is way better than what I thought

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you team

Thank you team, ☺️ I appreciate the effort you put in getting my customized device delivered. A little waiting but worth it. Your price very good.
I would love to leave pictures on this platform, unfortunately cannot.

I will definitely recommend my friends and family to buy from you based on my experience with your business.

My first review was taken down a week ago.

Thank you once again 😊

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

I Appreciate Delivery

I appreciate delivery, I was a little worried on the delay. Everyone from our company has this worry.
It was our first purchase from you guys, you need to update your customers about delay or production time frame.
We have all received, good quality and this is expensive from other sellers.

September 29, 2025
Unprompted review
Rated 1 out of 5 stars

Cenava company

Cenava company

I had ordered an amor x32 8gb 256gb in the end of June
To wait for the ordered to be shipped
Wait 3 weeks and still no order fulfilled , then get told that I they have ordered my phone
So I wait for me to get nothing back and now I have paid for the phone and it's been month and a half
Then I also for a full refund of my order
Get told they will do it the next morning for that afternoon
Nothing gets done

So still wait
Then get told they not refunding the money they sending my order
So I send a pic of my order with what I ordered
They say yes that's what they sending
It gets here almost 3 months later
And when I received the order of my phone
The phone was a 128gb phone
Which is not what I order
So left it seen as I needed a phone asap
Then get told to remove my review or change it
I say I'm going to add to it cause this is not the phone I ordered
Very long story short
This company seems very good yes but dnt need to take my word for it
You will not be happy with the customer service from cenava and the staff
My apologies but if there was a half star I would rate them that

Good day

September 15, 2025
Unprompted review
Rated 1 out of 5 stars

Absolute poor service and they don't…

Absolute poor service and they don't see to care about customer service.
Made purchase via Layby and sent through payment and no response have to chase them in order just to get any response... and seems to behave more like an online **** or something. Calling there numbers and to be greeted by half asleep or rude contact person and told of unmentioned cancellation fees not outline in their terms and conditions. My two cent advise stay away from this organisation might be a ****.

September 9, 2025
Unprompted review
Rated 1 out of 5 stars

Cenava is lying

As per your response that my product was delivered. I received someone elses order. It was not the phone that I ordered nor the phone that I want. I contacted you and said you must arrange for pick up of the phone when my actual order is delivered, which up until today dit not happen and I did not get a response from Cenava. I am now sitting with a phone I do not use because it is too big and not the phone that I wanted and ordered.

As per your latest reply, I told you I will not let the phone that was delivered to me be picked up unless I receive my correct order. I've been struggeling and fighting for over a month to receive my order. You did not communicate and the few times that you did you were lying. I was on my way to make a fraud case when you suddenly delivered another clients order to me. So as per your reply, I WILL NOT wait another month or more and listen to your empty promises and lies and maybe never receive my initial order. As I said you can pick up the wrong order when you deliver my correct order. I will not send it back before my order arrived,because then I'm going to struggle and fight again to receive my order. If I wanted the phone you've sent me, I would have ordered it. I do not care if it's worth more, I do not want it, I want the phone that I ordered!!!!!

July 28, 2025
Unprompted review
Cenava logo

Reply from Cenava

As per our return policy, which is clearly communicated at the time of purchase, all returns require that the device be received back at our facility for inspection. This is a necessary step to verify the condition of the product and to process any exchanges or refunds accordingly.

Once you informed us of the incorrect delivery, we promptly requested The Courier Guy to arrange a collection of the device from your address. Unfortunately, we have been informed that you declined to hand over the device to the courier upon their visit. Without receipt of the device, we are unable to proceed with the inspection and any subsequent resolution.

We also wish to bring to your attention that the device you currently possess is of a higher value than the original item you ordered and paid for. This underscores the importance of returning the incorrect device so that we may rectify this situation appropriately.

We kindly urge you to cooperate with the courier service to ensure that the device is collected at the earliest convenience, so we can expedite the process of delivering the correct phone you originally ordered.

Please let us know if you require any assistance in coordinating the return.

Sincerely,
Cenava Customer Support

Rated 1 out of 5 stars

Cenava is straight out thieves I placed…

Cenava is straight out thieves I placed my order and there were a bunch of excuses. Then they don't answer your phone calls and down the line I was Scammed out of R 15 k and still no product so be warned DONT BUY FROM CENAVA.

R Mostert

July 24, 2025
Unprompted review
Cenava logo

Reply from Cenava

I hope this message finds you well. The review you posted regarding your experience with our services to you, we're reach out to address your concerns.

First and foremost, we want to sincerely apologize for any inconvenience or dissatisfaction you may have encountered. Your feedback is incredibly valuable to us, and we take all customer experiences seriously, especially when they indicate that we have not met expectations.

To better understand the specific issues you faced, I would appreciate if you could provide more details about your experience. This information will enable us to investigate the matter thoroughly and take the necessary steps to improve. Our goal is always to ensure every customer leaves satisfied and confident in choosing us.

Please know that we are committed to resolving this situation to your satisfaction. If there is anything we can do—whether it be a refund, replacement, or another form of compensation—please let us know. Your trust means a great deal to us, and we want to make things right.

Thank you for bringing this to our attention. We look forward to your response and the opportunity to turn your experience around.

Rated 1 out of 5 stars

They never deliver. There is no stock.

Cenava lied about having local stock of a phone I was interested in. After payment, they went silent and did not give updates of the order for days. Calls went unanswered until I threatened over email to get refund. They then lied three times about delivery date. I eventually demanded refund. They threatened to take 20% of payment as holding fee. I had to do charge back with my bank to get full refund. Please avoid this business, no matter how attractive their product prices look.

July 1, 2025
Unprompted review
Cenava logo

Reply from Cenava

Dear Valued Customer,

We are writing to inform you that the item you recently ordered was currently sold out. We are awaiting the arrival of new stock and are working diligently to replenish our inventory as quickly as possible.

We sincerely apologize if your order was placed during this out-of-stock period. We understand how disappointing this can be and appreciate your patience and understanding as we resolve this matter.

Please rest assured that we will notify you as soon as the item becomes available again. Should you have any questions or require further assistance, do not hesitate to contact our customer service team.

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