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Heating Services Certas Energy Reviews 

309
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 147 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that engineers arrive promptly on schedule and carry out routine boiler services with remarkable efficiency and professional skill. People consistently appreciate how polite, cheerful, and genuinely helpful the staff members are during every single home visit. Consumers also value the thorough explanations provided regarding ongoing boiler maintenance and any necessary part replacements. Some reviewers were not happy with communication issues and felt that customer support responses lacked proper accountability when things went wrong. Consumers noted occasional instances where appointment details were outdated or automated replies completely failed to provide any meaningful assistance.

What people talk about most

Service

Consumers find service to be positive, highlighting efficient and thorough annual boiler maintenance.... See more

Staff

Reviewers mention positive feedback about staff, highlighting that engineers are consistently polite,... See more

Customer service

Customers had positive experiences with customer service, highlighting very good communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jake Winter came on an emergency call out to fix our oil boiler then luckily soon after to service it. He was really helpful and did a really great job. Excellent work . Polite friendly and efficient... See more

Company replied

Rated 5 out of 5 stars

We had our boiler serviced by Mark Armstrong today. He has been maintaining our boiler for many years and as always was polite, efficient and informative. Before we first met Mark we were told we need... See more

Company replied

Rated 5 out of 5 stars

Phil Cooke telephoned to advise estimated time of arrival and arrived on time. He was polite, pleasant, cheerful and informative. He explained the function of the part he was renewing and showed me... See more

Company replied

Rated 5 out of 5 stars

Oil boilers are complex beasts and need a good engineer who is thorough and detailed. Mark Armstrong of Certas has been servicing our boiler for many years. He is a superb engineer and combines his ex... See more

Company replied


Company details

  1. Boiler and Heating Service

Written by the company

From boiler maintenance and fuel monitoring to tanks and more, it’s safe to say we know a thing or two about looking after your heating needs.​ ​ When you choose Certas Energy Heating Services you choose:​ • Reliable, speedy, local service​ • Lovely OFTEC-registered engineers ​ • A vast stock of reputable parts with 12-month guarantees​ • FREE carbon monoxide checks ​ • Top quality replacement boilers from Worcester Bosch and Grant UK​ • Monday to Friday support​


Contact info

4.8

Excellent

TrustScore 5 out of 5

309 reviews

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4.8

All reviews

(309)

117 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Oil boiler service

Riki Urquhart serviced our oil boiler. Extremely professional, friendly and knowledgeable. He went above and beyond, as we're new to oil, he also took me through all the key components and things to look out for. Highly recommend, thank you.

October 20, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hi Martin
Thank you for taking the time to leave your 5-star review.
Kind Regards Dave

Rated 5 out of 5 stars

First class person and Engineer

Mark Armstrong serviced my oil boiler for the first time yesterday and was informative and honest and did a professional job. What makes me give a 5* rating is Mark is a throw back to Happy and proud to do my job in a polite and friendly manner not found much is this day and age and I’m not a past looking old Grump . Certas your lucky to have him as an Ambassador and readers if your in his area you too .

October 17, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hi GBLEE
Thank you for your lovely feedback.
Kind Regards Certas Energy

Rated 5 out of 5 stars

Boiler Service

Boiler Service
Mark serviced our boiler today. He has done wonders improving its reliability. Thank you.

October 17, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hi Christine
Thank you for taking the time to leave your great feedback.
Kind Regards Certas Energy

Rated 5 out of 5 stars

Service of my boiler is done by Mark…

Service of my boiler is done by Mark Armstrong for years I find very efficient and clean

October 16, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello Dorothy,
Thank you for taking the time to leave your great feedback. I'm pleased to hear that your experience was positive.
With kind regards
Sam

Rated 5 out of 5 stars

Mark Armstrong from Certas has been…

Mark Armstrong from Certas has been servicing my boiler for many years. I would highly recommend him for being efficient and polite. He always cleans the boiler and floor area and double checks everything is OK before he leaves.

October 13, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hi Denise
Thank you for your lovely feedback.
Kind Regards Certas Energy

Rated 5 out of 5 stars

Great Job Mark, Thank You.

Our elderly boilers were treated to another Mark Armstrong 5-star service giving us confidence of their best performance through the next winter.
Efficient, effective and cheerful, Mark continues to do us proud.
Great job sir, thank you.

October 14, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello billoonatic,
Thank you for taking the time to leave this lovely review. It’s great to hear you are happy with our service.
With kind regards
Sam

Rated 5 out of 5 stars

Explained the work step by step

Explained the work step by step. Just got on with the job .

October 13, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hi Alan
Thank you for your lovely feedback.
Kind Regards Certas Energy

Rated 5 out of 5 stars

Oil boilers are complex beasts…

Oil boilers are complex beasts and need a good engineer who is thorough and detailed. Mark Armstrong of Certas has been servicing our boiler for many years. He is a superb engineer and combines his expertise in the field with a warm and friendly personality- the personal touch is very welcome. I look forward to our annual boiler service as I know Mark will fix it and also make me laugh. A top man. Certas you are lucky to have him. Many thanks.

October 10, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hi Emma- Thank you for taking the time to leave your great feedback.
Kind Regards Certas Energy

Rated 5 out of 5 stars

George serviced my boiler

George serviced my boiler, explained everything, was neat, polite and on time.

October 9, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello David,
Thank you for your lovely feedback. We're pleased to hear that your experience was positive.
With kind regards
Certas Energy

Rated 5 out of 5 stars

Good

Excellent service

October 8, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello Fahad,
Thank you for your feedback; it’s much appreciated and great to hear.
With kind regards
Certas Energy

Rated 5 out of 5 stars

Mark Armstrong has been servicing our boiler

Mark Armstrong has been servicing our boiler for many years, it is an old boiler but he keeps it in tip top condition, he is very knowledgeable,polite and cheerful. Thankyou for your years of service, can’t recommend highly enough.

October 8, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello Sharon,
Thank you for taking the time to leave your 5-star review. It’s great to hear you are happy with our service.
With kind regards
Certas Energy

Rated 5 out of 5 stars

The best boiler engineer

Mark Armstrong has carried out the maintenance of our oil fired boiler for many years. His level of service and technical expertise are of the highest standard - I rate him exemplary.

October 7, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hi
Thank you for taking the time to leave this lovely review. It is great to hear you are happy with our service.
Kind Regards Dave

Rated 5 out of 5 stars

You are the best

It is such a relief to know that I have a truly professional company to keep my boiler and tank in good condition- I have used smaller companies in the past which are no comparison regarding service, support and reliability. My sincere thanks to your customer support and to the engineer who worked here today, Mark Armstrong. I will be using Certas for sure from now onwards.

October 7, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hi Andrew
Thank you for taking the time to leave your great feedback.
Kind Regards Certas Energy

Rated 5 out of 5 stars

Mark sorted out my Aga so that it is…

Mark sorted out my Aga so that it is now working brilliantly. He services and keeps it running smoothly so I don’t have to worry about it.

October 2, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hi Suzanne
Thank you for your lovely feedback.
Kind Regards Certas Energy

Rated 5 out of 5 stars

Very professional from start to finish-…

Very professional from start to finish- very happy with the engineer Gareth Thomas who visited today- answered all my questions and had a professional manner

October 2, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello Rachel,
Thank you for taking the time to leave your 5-star review. It’s great to hear you are happy with our service.
With kind regards
Certas Energy

Rated 5 out of 5 stars

We have complete confidence in in Mark…

We have complete confidence in in Mark Armstrong from Certas. He has serviced our boiler for many years, and is dedicated to the job.
Six stars!

October 1, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello, Rudder
Thank you for taking the time to leave your 5-star review. It’s great to hear you are happy with our service.
With kind regards Dave

Rated 5 out of 5 stars

Trustworthy service

Our service engineer (Philip) was punctual and thorough in his service of our 8 year old oil boiler. He explained what he was doing and relevant details about the service results. I was impressed with the service provided by Certas.

September 24, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello,John
Thank you for taking the time to leave your 5-star review. It’s great to hear you are happy with our service.
With kind regards Dave

Rated 5 out of 5 stars

Riki Urquhart rang in advance and…

Riki Urquhart rang in advance and arrived promptly. Very efficient and professional

September 29, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello, M
Thank you for taking the time to leave your 5-star review. It’s great to hear you are happy with our service.
With kind regards Dave

Rated 5 out of 5 stars

Professional and friendly service

Professional and friendly service. Always reliable and trusted. Thanks Mark Armstrong.

September 29, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello Scott,
Thank you for your lovely feedback. We're pleased to hear that your experience was positive.
With kind regards
Certas Energy

Rated 5 out of 5 stars

We have used CERTAS to service our Rayburn.ur…

We have used CERTAS to service our Rayburn annualy for a number of years and have no intention of changing this. From our initial contact with head office to completion of the service CERTAS are efficient, professional and trustworthy.
We have been fortunate enough to have always had Mark Airey do the maintaintenance on our Rayburn. Mark arrives on time, is tidy, competent and highly knowledgeable. All of which gives us a reassuring level of confidence.

September 25, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello Christine,
Thank you for taking the time to leave your 5-star review. It’s great to hear you are happy with our service.
With kind regards
Certas Energy

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