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Heating Services Certas Energy Reviews 

309
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 147 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that engineers arrive promptly on schedule and carry out routine boiler services with remarkable efficiency and professional skill. People consistently appreciate how polite, cheerful, and genuinely helpful the staff members are during every single home visit. Consumers also value the thorough explanations provided regarding ongoing boiler maintenance and any necessary part replacements. Some reviewers were not happy with communication issues and felt that customer support responses lacked proper accountability when things went wrong. Consumers noted occasional instances where appointment details were outdated or automated replies completely failed to provide any meaningful assistance.

What people talk about most

Service

Consumers find service to be positive, highlighting efficient and thorough annual boiler maintenance.... See more

Staff

Reviewers mention positive feedback about staff, highlighting that engineers are consistently polite,... See more

Customer service

Customers had positive experiences with customer service, highlighting very good communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jake Winter came on an emergency call out to fix our oil boiler then luckily soon after to service it. He was really helpful and did a really great job. Excellent work . Polite friendly and efficient... See more

Company replied

Rated 5 out of 5 stars

We had our boiler serviced by Mark Armstrong today. He has been maintaining our boiler for many years and as always was polite, efficient and informative. Before we first met Mark we were told we need... See more

Company replied

Rated 5 out of 5 stars

Phil Cooke telephoned to advise estimated time of arrival and arrived on time. He was polite, pleasant, cheerful and informative. He explained the function of the part he was renewing and showed me... See more

Company replied

Rated 5 out of 5 stars

Oil boilers are complex beasts and need a good engineer who is thorough and detailed. Mark Armstrong of Certas has been servicing our boiler for many years. He is a superb engineer and combines his ex... See more

Company replied


Company details

  1. Boiler and Heating Service

Written by the company

From boiler maintenance and fuel monitoring to tanks and more, it’s safe to say we know a thing or two about looking after your heating needs.​ ​ When you choose Certas Energy Heating Services you choose:​ • Reliable, speedy, local service​ • Lovely OFTEC-registered engineers ​ • A vast stock of reputable parts with 12-month guarantees​ • FREE carbon monoxide checks ​ • Top quality replacement boilers from Worcester Bosch and Grant UK​ • Monday to Friday support​


Contact info

4.8

Excellent

TrustScore 5 out of 5

309 reviews

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4.8

All reviews

(309)

117 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Servicing Oil Boilers

Ricki our engineer was very thorough and fast to service pool and house boilers explaining any needs whilst doing the services,

November 11, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello Mark
Thank you for taking the time to leave your 5-star review. It’s great to hear you are happy with our service.
With kind regards Dave

Rated 5 out of 5 stars

Riki was very helpful and informative…

Riki was very helpful and informative on what was needed to be done. Worked efficiently and left the area around the boiler very tidy. Would highly recommend him.

November 19, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello Tara
That’s great to hear, thank you for your feedback, it’s much appreciated.
Kind Regards Certas Energy

Rated 5 out of 5 stars

Riki Urquhart serviced our aga today

Riki Urquhart serviced our aga today, he always does a great job and with our boiler also. Would definitely recommend. Great friendly service!

November 18, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello Paul
Thank you for taking the time to leave your great feedback.
Kind Regards Certas Energy

Rated 5 out of 5 stars

Great engineer

Our engineer, Riki Urquhart, was very professional and efficient. He gave us some great tips on how to use our heating system more efficiently and how to fix our thermostats. Really appreciated and would recommend to others.

October 22, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello Louise
That’s great to hear, thank you for your feedback, it’s much appreciated.
Kind Regards Certas Energy

Rated 5 out of 5 stars

Boiler service

Mark carried out boiler service with his usual skill and expertise

November 10, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello Roy
Thank you for taking the time to leave your great feedback.
Kind Regards Certas Energy

Rated 5 out of 5 stars

My oil fire boiler annual service

My oil fire boiler has had its annual service today done by Mark Armstrong. He was meticulous in his attention to detail, his professionalism was obvious, and I was very impressed by his whole approach to the task. I thoroughly recommend him and hope that he will be returning to my house to complete the annual service in the years ahead.

November 11, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello Richard
That’s great to hear, thank you for your feedback, it’s much appreciated.
Kind Regards Certas Energy

Rated 5 out of 5 stars

Thanks Phillip and Certas

We are very happy to have Certas service our oil boiler regularly.
I would also like to add that Phillip Cooke, our regular engineer, does a really good job and is very friendly and conscientious. Thank you.

November 10, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello Chris
That’s great to hear, thank you for your feedback, it’s much appreciated.
Kind Regards Dave

Rated 5 out of 5 stars

Service review…

Phillip the engineer was friendly and helpful and arrived punctually. The boiler was serviced well and no mess left behind. The engineer also gave good advice. Sorry for late review, I found the card had fallen behind the table.

August 27, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello Julie,
Thank you for taking the time to leave your 5-star review. It’s great to hear you are happy with our service.
With kind regards
Sam

Rated 5 out of 5 stars

Boiler service.

Craig Vecchi serviced our boiler recently, he kept us informed of his arrival and was on time.
He was friendly, knowledgeable, and a very tidy worker.
Thank you Craig, see you next year!
Highly recommended.

November 6, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello Kerrylee
Thank you for taking the time to leave this lovely review. It’s great to hear you are happy with our service.
With kind regards Dave

Rated 5 out of 5 stars

Phil serviced our oil boiler today

Phil serviced our oil boiler today. He was thorough and very well organised. He was clearly knowledgeable and very experienced; a pleasure to have him helping us

November 7, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello James,
Thank you for taking the time to leave your 5-star review. It’s great to hear you are happy with our service.
With kind regards
Sam

Rated 5 out of 5 stars

Thank you again MARK ARMSTRONG

Our boiler was serviced today by Mark Armstrong who was as efficient and lovely as always - such a friendly man who is always a pleasure to see

November 7, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello Karen,
Thank you for taking the time to leave your 5-star review. It’s great to hear you are happy with our service.
With kind regards
Sam

Rated 5 out of 5 stars

Richard Holmes serviced our appliances…

Richard Holmes serviced our appliances today as he has done for many years. He is excellent.

November 6, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello Nicholas
That’s great to hear, thank you for your feedback, it’s much appreciated.
Kind Regards Certas Energy

Rated 5 out of 5 stars

Excellent service

Excellent service, polite and efficient

November 6, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello Ivan
That’s great to hear, thank you for your feedback, it’s much appreciated.
Kind Regards Certas Energy

Rated 5 out of 5 stars

Boilers service

Our usual certas engineer Mark attended today and serviced our two oil fired boilers. As always he was friendly and efficient. Both boilers were serviced quickly with no mess or bother.

November 5, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello P
Thank you for taking the time to leave your 5-star review. It’s great to hear you are happy with our service.
With kind regards Dave

Rated 5 out of 5 stars

Great oil boiler service

We had our boiler serviced by Mark Armstrong today. He has been maintaining our boiler for many years and as always was polite, efficient and informative. Before we first met Mark we were told we needed a new boiler, but he has kept it running beautifully for over 10 years since!

November 3, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello Peter,
Thank you for taking the time to leave your 5-star review. It’s great to hear you are happy with our service.
With kind regards
Sam

Rated 5 out of 5 stars

Boiler Service

I recently had my boiler serviced by Riki Urquhart. Very knowledgeable and helpful. He explained why certain parts were having to be changed, which is always good to know.

October 29, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello, Patricia
Thank you for taking the time to leave this lovely review. It’s great to hear you are happy with our service.
With kind regards Dave

Rated 5 out of 5 stars

Excellent service from Riki Urquhart…

Excellent service from Riki Urquhart who went above and beyond to get our boiler back up and running. Thank you Riki!

October 28, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello Bucks,
Thank you for your lovely feedback. We're pleased to hear that your experience was positive.
With kind regards
Sam

Rated 5 out of 5 stars

Service Completed

Was let down by a previous company. Certas got my service booked in and fulfilled within 7 days. Riki who attended on the day was great

October 27, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello Gareth,
Thank you for taking the time to leave your 5-star review. It’s great to hear you are happy with our service.
With kind regards
Sam

Rated 5 out of 5 stars

My boiler is over 30 years old & is…

My boiler is over 30 years old & is serviced every year by Certas. All the service engineers who have come over the years have been great people. Riki Urquhart was terrific today. Friendly, knowledgeable & happy to spend time explaining a few things to me and providing guidance. Brilliant service from Riki.

October 23, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello Adrian,
Thank you for taking the time to leave your 5-star review. It’s great to hear you are happy with our service.
With kind regards
Sam

Rated 5 out of 5 stars

Always an excellent service done

Always an excellent service done. Gareth is lovely.

October 21, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello Alison,
Thank you for taking the time to leave this lovely review. It’s great to hear you are happy with our service.
With kind regards
Certas Energy

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