2 weeks ago I lost my credit card called it in was getting a replacement received it in the mail, activated it and then called and made my payment. And then I realized I got charged a $41 late fee cuz... See more
Company replied
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Review summary
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Christian smoothed over my disappointment with a previous rep (Alejandro) who was rude, argumentative and hung up on me without telling me he had closed my account. Christian explained to me what... See more
My representative was extremely professional pleasant and was very helpful to give me different ideas with my account and when that didn’t work, she was very patient to help me set up a few different... See more
Company replied
The Young lady that helped me was friendly, knowledgeable, and happy to help me. She made sure I knew everything immediately and explained everything perfectly so I understood everything i needed to m... See more
Company replied
Company details
Written by the company
A highly rated financial services company, Continental Finance Company is one of America's leading marketers and servicers of credit cards for consumers with less-than-perfect credit. The Cerulean Mastercard®, issued by The Bank of Missouri, comes with a host of features designed to help customers build or re-establish credit, including $0 Fraud Liability, a Free Monthly Credit Score, and a possible Credit Limit Increase after just 6 months.
Cerulean Mastercard®
Written by the company
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- Have a Cerulean Mastercard®? Leave us your feedback!
Contact info
United States
- (866) 449-4514
- ceruleancardinfo.com
4.7
Excellent
7K reviews
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The representative was very…
The representative was very professional. I’m very polite and everything went well. Thank you.
May 8, 2026
Reply from Cerulean Mastercard®
Thank you for the kind words! We are always here when you need us.
Reply from Cerulean Mastercard®
Thank you for the kind words! We are always here when you need us.
This Company is terrible when it comes…
This Company is terrible when it comes to California customers! I called at 4 pm California Time to make a payment through an agent, 1st they charged 6 bucks to pay with a debit card, and now I have to pay a late fee because I do not live on the East Coast, and you have to pay before 2 pm our time !!!! The card is ok, but the rules are terrible, it is all because thier banks close way before ours, and now California cardholders suffer for actually being on time. Not fair !!!
May 7, 2026
Unprompted review
Interaction was representative was great!
Representative was quick to answer, so very helpful.
May 7, 2026
Reply from Cerulean Mastercard®
Thank you for the kind words! We are always here when you need us.
My representative was extremely…
My representative was extremely professional pleasant and was very helpful to give me different ideas with my account and when that didn’t work, she was very patient to help me set up a few different post check payments. I would recommend her highly. I rate her a five stars.
May 7, 2026
Reply from Cerulean Mastercard®
Thank you so much for sharing your experience! We are happy to hear you were taken care of and everything worked out for you. We are always here if you need us.
very good service
May 7, 2026
Reply from Cerulean Mastercard®
Great! This is just what we want to hear. Thank you so much for being a loyal customer. We value you!
VERY HELPFUL.
May 6, 2026
Reply from Cerulean Mastercard®
Great! This is just what we want to hear. Thank you so much for being a loyal customer. We value you!
Reply from Cerulean Mastercard®
Great! This is just what we want to hear. Thank you so much for being a loyal customer. We value you!
Terrible customer service
Terrible customer service. It took me 8 tries on the telephone to connect. Terrible customer service canceled card due to bad customer service and calling 8 times to get through so they lost my business sorry
April 29, 2026
Reply from Cerulean Mastercard®
Thank you for the kind words! We are always here when you need us.
The lady explained everything fast and…
The lady explained everything fast and fix my problem
May 5, 2026
Reply from Cerulean Mastercard®
Great! This is just what we want to hear. Thank you so much for being a loyal customer. We value you!
I didn't get full cover on my claim
I didn't get full cover on my claim, even when tge fraudulent transaction where from the same spot just got 3 taken care out 7
May 5, 2026
Excellent customer service
I called for a replacement card due to unforeseen damage and I received excellent customer service and a very friendly representative. Thanks for making my experience easy and helpful.
May 5, 2026
Reply from Cerulean Mastercard®
Great! This is just what we want to hear. Thank you so much for being a loyal customer. We value you!
The representative that I dealt with…
The representative that I dealt with was very knowledgeable and was able to get my issue resolved very quickly. I’ve been having a little bit trouble getting set up, but she was able to correct all that and got me set up fine and we even got my due date change which I also appreciate I would give this representative five stars
May 4, 2026
Reply from Cerulean Mastercard®
Great! This is just what we want to hear. Thank you so much for being a loyal customer. We value you!
I had two problems and they were both…
I had two problems and they were both taken care of by courteous ladies.
May 4, 2026
Reply from Cerulean Mastercard®
Thank you! It was our pleasure.
Reply from Cerulean Mastercard®
Thank you! It was our pleasure.
Reply from Cerulean Mastercard®
Thank you! It was our pleasure.
Not at this time
May 1, 2026
Reply from Cerulean Mastercard®
Thank you for the kind words! We are always here when you need us.
You are charging an annual fee of $150…
You are charging an annual fee of $150 and nothing has improved. I can't believe I have to wait until next week to use the card because of your delay in posting payments. You do not even bother to make a better incentive such as cash back. It is the worst credit card I have used. Once I pay it off, I will stop doing business with you
May 1, 2026
Reply from Cerulean Mastercard®
Thank you! It was our pleasure.
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