Marco Adaggio made getting a new phone easy, affordable and genuinely helpful. He was so kind and was able to put any worries I had at ease. A follow up email to say that he was always available to... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ashleigh (and Luca on our initial contact with you) were both extremely helpful, knowledgeable, accommodating, creative, kind and supportive in our stressful hacking circumstances. They were available... See more
Company replied
Huge thanks to Kirsty Almond at Chadwell Telecom for her outstanding support! I had an urgent issue with my work phone just before an important patient call, and Kirsty went above and beyond to get it... See more
Company replied
Amazing Customer Service! I had the pleasure of working with Ashleigh for a couple weeks on new plans, as well as a number transfer, and though there were issues due to outside reasons, she was alw... See more
Company replied
Company details
Written by the company
Supplier of mobile devices, airtime contracts, VoiP and Unified Comms. At Chadwell, excellence is our standard. We're dedicated to delivering state-of-the-art solutions that redefine industry standards, all while ensuring uncompromising quality. Our commitment to innovation means our clients have access to cutting-edge technology at the most competitive prices in the UK market. Our ability to offer top-tier services without sacrificing exceptional customer care and ongoing support sets us apart. While other providers may compromise on service to keep costs down, we prioritise affordability and excellence. Our cost-effective approach is all about empowering our clients. We leverage software-based solutions, eliminating the need for expensive hardware. This not only streamlines efficiency but also puts the power in our clients' hands, allowing them to tailor their services to their exact needs. With Chadwell, you can expect the latest technology paired with unparalleled support without straining your budget.
Contact info
The Stalls Shifnal Manor, TF119PB, Shifnal, United Kingdom
- 0330 043 2006
- info@chadwelltelecom.co.uk
- chadwelltelecom.co.uk
4.8
Excellent
180 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Really went the extra miles thank you…
Really went the extra miles thank you so much for what you did for us.
May 20, 2025
Reply from Chadwell Telecom
Hi Stephen,
Thank you for your comments. You are very welcome !!
Please recommend Chadwell, as we offer a refer-a-friend scheme too!
Please don't hesitate to get in touch for any help You can call Support at 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards,
Ashleigh @ Chadwell
Always come back to me so quickly and…
Always come back to me so quickly and sort any queries. A pleasure to work with.
May 15, 2025
Reply from Chadwell Telecom
Good morning Claire,
Thanks for taking the time to leave a review.
We work hard to offer the best customer service, it is great to hear your feedback confirming this!!
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Kirsty @ Chadwell Telecom
Really good service
Really good service, found me a good business deal and dealt quickly with any questions or enquiries
May 14, 2025
Reply from Chadwell Telecom
Good afternoon,
Thank you for the review, its great to know that you are satisfied with our services and support.
If you have any questions or need any advice in the future, don't hesitate to contact us at support@chadwelltelecom.co.uk or simply call and be put straight through to your account manager, who will be happy to help you on 0330 043 2006.
Kind Regards,
Ashleigh @ Chadwell Telecom
Great staff at Chadwell
The staff at Chadwell have been really responsive and helpful. I feel that the service is personal and tailored to my needs. My phone service is good and I’m happy with the price.
Only thing preventing it from 5 stars was the plan.com platform which is a bit clunky and took me a while to log in.
May 9, 2025
Reply from Chadwell Telecom
Hi Darren,
Thank you for taking the time to leave a review. I know you had a few issues with logging into the MYPLAN portal, I was glad I could help and get the issue resolved for you as quickly as I could.
Please feel free to call or email us anytime, as we are always available to help with any technical advice and offer support.
If you have any questions you can call Support on 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards,
Kirsty Almond
Fantastic communication and help solve…
Fantastic communication and help solve my problem with ease, very grateful.
May 7, 2025
Reply from Chadwell Telecom
Hi Ben,
We are pleased to hear that your technical issue was dealt with quickly and efficiently.
Please don't hesitate to make contact with any other questions you may have, it is always a pleasure to help and keep in touch with our customers throughout your contract with us.
We are always here to help, if you have any questions or problems you can call Support on 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards,
Stuart @ Chadwell
They were very professional in moving…
They were very professional in moving all my business lines into one account.
May 2, 2025
Reply from Chadwell Telecom
Good morning Elizabeth,
Thanks for our review, we are glad to hear that you are happy.
Please feel free to call or email us anytime, as we are always available for technical advice and support.
If you have any questions you can call Support on 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards,
Kirsty Almond
Problem resolved
We had some network problems witch Ashleigh and Alys sorted with a helpful and pleasant attitude.
May 2, 2025
Reply from Chadwell Telecom
Hi John,
A huge thank you for taking the time to leave a review.
I'm sorry about the Network Issues.. You were very patient and enabled us to sort the issues out quickly and efficiently.
We are super proud of our customer service and try to do everything we possibly can to fix them as quickly as possible.
If you need anything else, or have any questions, you can call Support on 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards
Alys @ Chadwell
helpful follow-up
Ashleigh sorted out my first problem. I then emailed a follow-up question, which was then answered very quickly, and I am all set. Thanks
April 23, 2025
Reply from Chadwell Telecom
Good afternoon,
Thank you for the review, its great to know that you are satisfied with our services
I am so glad I was able to assist in fixing the problem, with Chadwell you have our full customer support with all technical issue's, we will deal with the Network so you don't have too.
If you have any questions or need any advice in the future, don't hesitate to contact us at support@chadwelltelecom.co.uk or simply call and be put straight through to your account manager, who will be happy to help you on 0330 043 2006.
Kind Regards,
Ashleigh @ Chadwell Telecom
Outstanding. x.
The guys were extremely helpful and went beyond the extra mile to accommodate the unusual conditions of my contracts. Ashleigh was especially outstanding with her knowledge and patience. Thank you x.
April 24, 2025
Reply from Chadwell Telecom
Hi Vince,
It is fantastic to hear you had a seamless experience, thank you for your comment about Chadwell going the extra mile, we truly work very hard to try and make the transfer as smooth as possible for all of our customers, not just at the start of your contract, but throughout.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards
Alys @ Chadwell
Kirsty and her team have been extremely…
Kirsty and her team have been extremely helpful.
Always replying to my emails quickly and sorting out the delivery of our new phones.
April 24, 2025
Reply from Chadwell Telecom
Hi Dawn,
Thank you for taking time out of your Friday to leave a review! Thank you so much for your lovely comments.
Please don't forget to recommend Chadwell, as we offer a refer-a-friend scheme too!
Please don't hesitate to get in touch for any help you can call Support on 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards,
Kirsty @ Chadwell
Good price and customer service
Good price, responded quickly and resolved an initial query
April 22, 2025
Reply from Chadwell Telecom
Hi Darren,
Thanks for the review!
We work hard to offer the best pricing and also offer the best customer experience by providing the very best customer support at the same time, it is great to hear your feedback confirming this!!
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Alison @ Chadwell Telecom
Excellent Service
Alys has been most helpful, getting my company a great deal on our mobiles. A quick and simple transition with any questions answered promptly. Would definitely recommend.
April 22, 2025
Reply from Chadwell Telecom
Hi Sophie,
Thanks for the review, it is great to hear that you are satisfied with the pricing and the service you have received, Please don't forget that you have 1-2-1 account management throughout your contract with us.
It is great to hear your happy to recommend us to other businesses, we would love you to take advantage of our refer a friend scheme too!
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Alys @ Chadwell Telecom
Chadwell Great Aftersales Service
Chadwell gave a very competitive sim only deal. Their after sales has been brilliant in sorting out issues that I had with accessing the app. I am very happy with the service and would recommend Chadwell highly.
April 16, 2025
Reply from Chadwell Telecom
Hi Vipool,
Thanks you so very much for the outstanding review. We really appreciate you taking the time to leave one.
I hope you have found using the APP as useful as possible, you also have a portal that you can log into please get in touch if you would like help accessing this.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Kirsty @ Chadwell Telecom
business mobile
I have used them for my business mobiles. Had a good after service checking all ok and very helpful. Would recommend!
Ashleigh was very helpful and friendly.
April 16, 2025
Reply from Chadwell Telecom
Good Afternoon Sarah,
Thank you for your lovely feedback. We appreciate you taking the time to leave a review.
We pride ourselves in providing number 1 customer service and support throughout your contract with us, this is for all of your users, so feel free to pass our details on!
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Ashleigh @ Chadwell Telecom
Chadwell are great fantastic customer…
Chadwell are great fantastic customer service and sorted out a new mobile straight away would recommend 100 per cent
April 16, 2025
Reply from Chadwell Telecom
Good morning Kathryn,
Thank you for your lovely review. We take great pride in hearing our customers comments about the service provided, we work hard to make sure it is the best available.
Please do recommend Chadwell, as we offer a refer a friends scheme too !
Please don't hesitate to get in touch for any help you can call Support on 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards,
Joe @ Chadwell
Helpful and informative
Helpful and informative
Good attention to details
Nothing was too much trouble
April 10, 2025
Reply from Chadwell Telecom
Good morning, Malcom,
Thank you for the review; we appreciate you taking the time.
Please remember you have your personal account manager, and you're entirely right; nothing is too much trouble!
Please don't hesitate to get in touch for any help. You can call Support at 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards,
Ashleigh @ Chadwell
Reply from Chadwell Telecom
Hi Christopher,
Thank you so much for the review, please don't hesitate to keep in touch.
Don't forget we offer a referral scheme to all of our customers, feel free to mention Chadwell to your friends and family, We offer the very best business telecoms at affordable prices and 1-2-1 Account management and Support.
If you have any questions or problems you can call Support on 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards,
Ashleigh @ Chadwell
Reply from Chadwell Telecom
Hi Elliott,
We would like to thank you for your comments. We really appreciate you taking the time to leave some feedback.
If you need anything at all please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Alys @ Chadwell Telecom
Extremely efficient
Extremely efficient, minimum fuss, and great management of the entire process.
Would recommend 10/10
May 31, 2024
Reply from Chadwell Telecom
Hi Simon,
Thank you for the amazing 10/10 review!
It is so important to all of us at Chadwell that every customer has the very best service from start to finish, our aim is to make sure that you are so happy with our services, support and Account Management that you will want to remain with Chadwell for the foreseeable future.
Please don't hesitate to get in touch for any help You can call Support at 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards,
Kirsty @ Chadwell
Friendly and helpful service
April 4, 2025
Reply from Chadwell Telecom
Good morning,
We appreciate the review, we are please your happy with our customer service and support.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Kirsty @ Chadwell Telecom
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