Chairoffice Reviews 

539
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 98 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, noting that the office chairs and storage furniture are extremely comfortable, sturdy, and arrive securely packaged. Consumers are also very satisfied with the prompt delivery service and the straightforward, user-friendly online ordering process. Many people highlight the helpful and efficient support provided when arranging replacements or adjustments. However, some people mentioned occasional delays in shipping or unexpected issues with communication regarding the status of their purchases. A few reviewers also noted minor design flaws, such as discomfort with specific parts of the furniture or components not meeting expectations.

What people talk about most

Product

Clients share positive opinions on product, highlighting that items are well-packaged, comfortable, and easy... See more

Quality

People report positive experiences with quality, expressing high satisfaction regarding the well-made and... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast arrival times,... See more

Order

Users describe positive interactions with order, highlighting an easy and straightforward purchasing process... See more

Service

Customers consistently note positive experiences with service, highlighting fast delivery, efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service provided. We are based in Northern Ireland and there was no problem getting the courier provided and the chairs arrived very promptly. We were delighted with the quality of the cha... See more

Company replied

Rated 5 out of 5 stars

So good I bought a second one. These days you worry about on line purchases - scale size quality - all variables. So I can only say brilliant things on this crew. Superb service, respectful deliv... See more

Company replied

Rated 5 out of 5 stars

We ordered the chair based on the looks and price. We didn't actually notice the electrical massage side of the chair , and to be honest having now experianced it would not have chosen that option, it... See more

Company replied

Rated 5 out of 5 stars

Ordered the Nesta Bariatric Office Chair for my husband who spends hours closeted up with his ham radio hobby, he loves it - excellent build quality & incredibly comfortable. The order process was sim... See more

Company replied


Company details

  1. Office Furniture Store

Information provided by various external sources

The largest variety of office furniture with over 60% off retail price from ChairOffice, the specialist office furniture supplier. Order online from anywhere in the UK.


Contact info

4.8

Excellent

TrustScore 5 out of 5

539 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(539)

92 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a fault with the chair and needed…

I had a fault with the chair and needed a new part, sent pictures to the customer services team and within 12 hours it had been delivered - absolutely fantastic service and customer care. I would highly recommend.

October 8, 2024
Unprompted review
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Reply from Chairoffice

many thanks for the lovely review, we know that some chairs can go wrong from time to time, glad to hear that the speed of our service team impressed you and that the chair is now working correctly again. thanks again for the 5 stars!

Rated 5 out of 5 stars

Problem fixed super quick, no fuss or quibbling

I was already happy with the transaction, delivery and chair itself (but failed to leave a review, sorry). One of the castors broke after less than 3 months so I informed Chairoffice/FullRangeFurniture, they respeonded almost immediately, asked for a photo which I duly supplied and they posted out a full set of new castors the same day. I received them, by courier, the very next day. One very happy customer, thank you so much.

October 3, 2024
Unprompted review
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Reply from Chairoffice

thankyou so much for the review, we realise things can go wrong from time to time thanks and glad the customer service team were able to get you sorted, thanks again for the 5 stars!

Rated 5 out of 5 stars

The chair is super...

The chair is super...well able to accomodate my girth!

Living where I do, along a footpath sat navs are not reliable but it did arrive via a diversion or two and I'm loving the chair.

I hope to order from the company again

September 26, 2024
Unprompted review
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Reply from Chairoffice

Thanks for the review and the 5 stars and glad you are happy with the service and of course the chair!, hope you continue to enjoy it.

Rated 5 out of 5 stars

Brilliant After-Sales Service

I was pleased to find this company back in 2022, because they were offering a sturdier chair than I could find elsewhere. The chair has lived up to expectations, but a recent problem with the armrests lead me to contact them again. Fantastic response! Replacement parts dispatched immediately! How often do we see after-sales service of this quality these days? Hardly ever. Many thanks to them.

September 19, 2024
Unprompted review
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Reply from Chairoffice

thankyou for the lovely review, glad you're happy with the aftersales care and as mentioned any issue in the future, don't hesitate to get into touch. thanks for the 5 stars!

Rated 5 out of 5 stars

Stunningly good after-sales customer service!

We purchased a sturdy office chair in May 2023 but in August 2024 the cylinder began to 'give', resulting in the chair sinking over a number of minutes. Aware that the chair was out of warranty, we emailed the supplier who immediately responded by sending us a replacement cylinder free of charge. We had some difficulty removing the old one and the supplier responded very quickly to our emails with advice and links to relevant YouTube videos. We now have a chair that is as good as new. Thank you so much, Louie, for the best customer service we've had from any supplier in a long time!

September 5, 2024
Unprompted review
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Reply from Chairoffice

Thank you for your review. We are pleased that this is the best customer service you have experienced for a long time and will pass your comments onto Louie.

Rated 5 out of 5 stars

All good

Good prices for the same things elsewhere and everything arrived quickly.

July 20, 2024
Unprompted review
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Reply from Chairoffice

Thank you for your review and we are pleased you found the prices good.

Rated 5 out of 5 stars

Just brilliant!

Ergo Flex Ergonomic chairs from Full Range Furniture. Great product, prompt and efficient support! Recommended! Just ask for Nadia!

August 20, 2024
Unprompted review
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Reply from Chairoffice

Many thanks for the review!, so happy you are pleased with your chair!! thanks again for the 5 stars!

Rated 5 out of 5 stars

Great but Broken Wheel

Delivery was great and on time, chair is very comfortable. Only reason it's not a 5 Star review is that one of the caster wheels has already broken after less than a month. These Aspartan Executive Office Chairs are supposed to be good for heavy people, but this is not helpful.

[Update 22/08/2024]
Once replacement parts received, as long as issue is fixed, I will update review to 5 star.

[Update 30/08/2024]
Set of new wheels sent and received. Chair now works perfectly. Really appreciate the swift response in getting this sorted. Rating raise up to 5 stars.

August 21, 2024
Unprompted review
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Reply from Chairoffice

hello, many thanks for the review and appreciate the feedback, sorry if you are having an issue, thanks for sending through the image of the damage and i can see the replacement part is leaving today for you. Once swapped over this chair will be working correctly again!

Rated 4 out of 5 stars

Good company to deal with, plenty of choice

Whole order and purchase process very good - clear easy to use website, like the video showing the chair features and reasonably competitive price. Package arrived promptly, chair very easy to put together.
Office chair is Venus ergonomic 24 hr rated for heavier users - using in a home office environment its firm so hoping the padding gives a little. There is a good amount of adjustment to find a comfy position but the adjustable height armrests rattle like crazy, feel flimsy. They are helped in comfort with after-market foam pads that position on top.
The seat back/rest-neck support feels too low down and too far back even in near vertical position, not enough height adjustment available. I think a small foam detachable pillow would aid comfort.
Small niggles and an overall positive experience

August 16, 2024
Unprompted review
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Reply from Chairoffice

many thanks for the review and appreciate the feedback provided, this will be certainly we can look into to see if there pillows/cushions that can help chairs be even more comfortable. thanks again for the compliments and the 4 stars!

Rated 5 out of 5 stars

Ergo Flex Ergonomic Office Chair …

I purchased an Ergo Flex Ergonomic Office Chair in March 2023. It has been so comfortable and was easy to put together - just 3 parts. I was delighted I could choose the colour chair to match my office. It comes with a 5 year warranty - great value for money. Reviewing now as it has had daily use, many hours per day and feel it has lived up to expectations. I had a slight problem with the chair gradually moving down in height. Customer service took the time and effort to help with this, sending a new gas lift and base out. We were unable to remove the gas cylinder, so an engineer was sent at a time that was convenient for us. Outstanding customer service, easy to contact and outstanding product. Would definitely recommend and would shop with them again if I needed to.

August 12, 2024
Unprompted review
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Reply from Chairoffice

Thank you for taking the time to write a review. We are so pleased you found the service and the chair excellent and that you would shop with our company again.

Rated 5 out of 5 stars

While searching online for a new office…

While searching online for a new office chair, I stumbled upon the Chair Office website and found a chair that seemed ideal for a Tudor-style person. I placed my order in the late afternoon and reached out to their "contact us" number. I had the pleasure of speaking with Nadia, a delightful representative who was both cheerful and professional. Any business owner would be fortunate to have someone like Nadia representing their company. She provided precise information, was incredibly helpful, and added a touch of enjoyable banter to our conversation.
So, 10:30 the next day not only has it arrived but I'm typing this review from that very seat. Easy to put together and so well made. They even give you some spare screws if your the one that looses bits along the way.

All in all 100% pleased with the service and the product.

August 9, 2024
Unprompted review
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Reply from Chairoffice

What a wonderful review to receive!, Thankyou so much for the glowing 5 stars, glad you are happy with the product and of course thanks for your lovely comments on our colleague!

Rated 5 out of 5 stars

Poseidon Bariatric Chair

Poseidon Bariatric Chair
I purchased this chair recently. It is big, luxurious, roomy and comfortable chair. I am an average 6 ft guy. The chair felt very spacious. Really impressed with the build quality. Very strong and robust. Chairoffice customer service is excellent. Chair delivered very quickly. I was so happy I ordered 2 chairs in total. I definitely recommend this company

July 22, 2024
Unprompted review
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Reply from Chairoffice

Thank you for taking the time to write a review. We are so pleased you find the chair so comfortable and will recommend our company to others.

Rated 5 out of 5 stars

Great range of products

Great range of products to choose from and competitive prices. Super quick delivery. Would certainly recommend.

August 5, 2024
Unprompted review
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Reply from Chairoffice

Thank you for taking the time to write a review. We are so pleased you find our prices competetive and will recommend our company to others.

Rated 5 out of 5 stars

great delivery.

great delivery.
the chair is very comfortable to use with great support. construction was simple and quick.

August 3, 2024
Unprompted review
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Reply from Chairoffice

Thank you for taking the time to write a review. We are pleased that you find the chair comfortable.

Rated 5 out of 5 stars

Excellent quality

Excellent quality, incredibly quick delivery! Ordered it at 4pm, it arrived at 8am the next day. Chuffed

July 8, 2024
Unprompted review
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Reply from Chairoffice

Thank you for taking the time to write a review. We are pleased that you found the delivery quick and the quality excellent.

Rated 5 out of 5 stars

Ordering was easy

Ordering was easy, delivery spot on, as was the assembly too. Excellent chair as described.

July 1, 2024
Unprompted review
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Reply from Chairoffice

Thank you for taking the time to write a review. We are pleased that you found the chair to be excellent.

Rated 5 out of 5 stars

Great value for money

I ordered an office chair that exceeded my expectations. Very comfortable, elegant, it definitely looks more expensive than it actually is.

July 10, 2024
Unprompted review
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Reply from Chairoffice

Thank you for taking the time to write a review. We are pleased that you find the chair comfortable and that it exceeds your expectations.

Rated 5 out of 5 stars

Good quality product

Good quality product. Very comfortable chair. Great service all round

July 30, 2024
Unprompted review
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Reply from Chairoffice

Thankyou for the lovely review, so glad you are pleased with your purchase, thanks again for the 5 stars

Rated 5 out of 5 stars

Very good quality

Very good quality. we've just bought them, but they seem to be better than our previous ones. We are sitting for long hours on them and quality matters for us more than anything.

July 29, 2024
Unprompted review
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Reply from Chairoffice

Thank you for your review. We are so pleased you found the chairs to be of great quality.

Rated 5 out of 5 stars

Competitive Price Good Quality Product

Bought numerous tables and two cupboards from this site and also added installation at site.

Interacted with customer service and sales who were courteous and prompt.

I have no hesitation in recommending this company and will definitely use them again as they were very competitively priced and gave exceptional service

June 3, 2024
Unprompted review
Chairoffice logo

Reply from Chairoffice

Thank you for taking the time to write a review of our company and products. We are so pleased you would use our services again and recommend our company.

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