ChampagneOneLtd Reviews 2,876

Ordered some wine which was showing as available on the website, got an email from them saying when the warehouse came to pick the order it was a different wine and the one I ordered and paid for in full (over £113) was not available they offered me the alternative I said no and asked for a refund, great customer service at this point as I got an email back within a couple of hours saying "yes no problem I will get that refunded for you" this was on the 16th June. I am still waiting for the refund despite them saying its been refunded its now 28th June, I have now contacted my Bank and they will now pursue this on my behalf, why this company or staff can't/won't refund is ridiculous as I am now writing a poor review which will ultimately lead to loss of orders/profits. Be sure they have the stock before parting with any money.

Just a quick update, its now 4th July still no refund from this flyball of a company, they have lied also by stating they refunded the money on 23rd June, this was one week after they agreed to refund but clearly didn't liers, liers liers, thanks to the Natwest Bank they have seen through the lies this company has told and refunded my money, they will now go after them and so they should, avoid avoid avoid this company at all costs!!!!

Great service

Easy to order - reasonable delivery time, and well packaged - happy with the service.

On line ordering and swift delivery date worked well HOWEVER delivery claimed there was no response at the address so left the delivery outside the wrong address several houses away!! Traced via community facebook and grateful for honest people.

As before, the price was good and the delivery as informed in advance

consignment arrived on time and well packed

Ordered delivered and consumed all good...

They didn’t have the order I paid for and then couldn’t give a refund, instead suggesting I asked my bank to claim the money back from them. It was very unusual to the extent I assumed it was a scam.

Only after many emails did I understand it was a stock issue. We then changed the order to something else, which they delivered very quickly and provided an extra bottle.

I note Champagne One are ‘rated excellent’ on Trustpilot. This is not my personal experience at all. Placed an order, paid £8 for delivery, expecting this to be delivered next day, couple of days at most, since they advertise’Fast UK & Worldwide Delivery’ on the website. I queried non delivery 4 days later, as the order was a gift. Email reply ‘it will be delivered tomorrow’. It wasn’t, and still has not been delivered, with no communication at all. I am extremely displeased, as no confirmation of despatch, no tracking details, and no communication whatsoever. On my second request Ryan replied stating the courier company had tried twice to deliver but found no-one home so returned item to Champagne One. What I fail to understand is the lack of any communication to either myself or the gift recipient of this.
Ryan gave excellent customer service to try and rectify the situation, refunding my payment so that I can now shop elsewhere.

Very responsive service offering thoughtful and well-informed recommendations. Thank you to Ryan for his help with sorting our order.

Delivery was slower than expected but I was kept fully in the picture throughout, so no problems. Perfectly satisfied with the service

A long wait before delivery and I could not get contact with them...

Great delivery times. Product price was cheapest anywhere.

Love Champagne One, our wine is hard to get but Champagne One go above and beyond to get us what we want. Thank you again for everything, we really appreciate you!

Ordered my order paid for next day delivery 3 days on item hasn’t arrived,they don’t answer emails / customer service emails asked for refund just ignored this company has done this several times to me taking extra payments for next day delivery and not delivering for days never offering postage refund ,will never use again

Ordered on the 29th March for a wedding , unfortunately they didn’t have what I needed in stock , they sent out a replacement which arrived after the wedding but were very helpful in the end arranging this.

I placed an order for a bottle of Champagne and champagne flutes, as a present for my niece’s 21st birthday, which sadly didn’t arrive on time.
I contacted Champagne One by e-mail and they couldn’t have been more helpful. They corresponded with my many times regarding my order and offered me many alternatives to speed up my delivery.
Many thanks to Ryan, your help was truly appreciated.
I have bought from Champagne One many times before and will continue to do so in the future.
Goods are securely packaged, competitively priced, and of the highest quality.

Super efficient delivery and great packaging

DO NOT order anything from this company. They are rip off merchants. They will take your money and not send items. I repeat do not order anything from this company. Look at the 1 star reviews!!! Avoid! Avoid! Avoid!