Bought a big experience: UCL Final 2026 Budapest. Support was great from the whole team, tickets were delivered 4 days before the event. I was worried that since it is a "third-party" seller (not Char... See more
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Customer service ignores questions about orders and gives fake information multiple times. Did not help me with anything regarding my order, promised to help but did nothing. I had to wait days for... See more
Company replied
Received a gorgeous guitar signed by Chris Martin - brand new and no issues! Staff were friendly, courteous and helpful. The package took a little while to leave the warehouse but not a big issue a... See more
Company replied
PRO: You can find a lot of good stuff at very good prices. Usually they respond very fast and meet your requirements. I was impressed by Leonardo M. who is very preoccupied with costumers care.... See more
Company replied
Company details
Written by the company
CharityStars is a leading charity auction platform providing exclusive access to celebrity-driven items and experiences while supporting charity.
Contact info
United States
- charitystars.com
4.1
Great
415 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Just won an auction and customer service was super helpful throughout the process. They replied back immediately through email. Even when my Fedex was stuck in Italy, they contacted Fedex to see what has happened. The product also arrived as described and looked great.
April 14, 2021
Unprompted review
Terrible Service
Not as described shirts, returned and delivered back to them and not refunded, not responding to numerous emails, awful customer service, Beware!
February 11, 2021
Unprompted review
Reply from CharityStars
Hello,
we are sorry to read your negative review, our customers' satisfaction is our priority and we will be happy to help you solve any issue you might have experienced with our service.
Based on the details you provided on Trustpilot, we have been unable to identify the auction you won and the emails you sent.
We'd like to further investigate your case, because of course if a customer is not satisfied with the item that was purchased, as a general policy we proceed to a full refund of the payment whenever the item is returned. If this was not the case please email us at info@charitystars.com: we'd like to help you further.
Thank you in advance for your patience and collaboration!
The CharityStars Team
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