Great expereince...odered a glass coffee table with chrome legs ,it was half the price for same item on another site. The 1st one arrived the next day and the glass was shatered in transit , i email... See more
Company replied
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Review summary
Based on reviews, created with AI
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Based on these reviews
Excellent service, ordered 3 x vinyl shelf units Sunday eve, Tuesday midday arrived. Packed very well for transit, simple assembly. Very strong, sturdy units, perfect for storing vinyl. A big plus to... See more
Company replied
Excellent quality solid wood vinyl record storage cubes at a very fair price. Good assembly instructions and really helpful advice and communications from customer services. Fast delivery service.... See more
Company replied
We've ordered lots of the twin monitor raisers for our office, the quality is great, they transform the desk, aren't expensive and the delivery has been great. One was sent with the wrong bolt but a d... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Kitchen Furniture Store
- Living Room Furniture Store
- Office Equipment Supplier
- Office Furniture Store
About Charles Jacobs
Written by the company
Contact info
1 - 1a Rash's Green, NR19 1JG, Dereham, United Kingdom
- contact@charlesjacobs.co.uk
- charlesjacobs.co.uk
4.8
Excellent
830 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Charles Jacobs
Hi Arkadiusz
Thank you for your review, it's great to to hear you received your order quickly and that it's great value for money.
Kind regards,
Charles Jacobs Customer Care Team
Great Lp storage boxes just want I was…
Great Lp storage boxes just want I was looking for
April 7, 2025
Reply from Charles Jacobs
Hi Craig
Thank you for taking the time to leave your review. We are glad that our quality exceeded your expectations and that you are pleased with our fast delivery.
Kind regards,
Charles Jacobs Customer Care Team
Very good service.
The order and delivery processes were seamless. We were kept informed throughout.
April 2, 2025
Reply from Charles Jacobs
Hello,
Thank you for your comments.
We are happy to hear that you found the process seamless and that you were kept informed.
Kind regards,
Charles Jacobs Customer Care Team
Quality furniture
Quality furniture , easy to put together , speedy delivery , but delivery exspensive . Would order from here again
April 2, 2025
Reply from Charles Jacobs
Hello,
We appreciate you leaving us your feedback, we enjoy hearing for our customers.
We are glad to hear that you find our products to be quality and that you would order from us again. We are sorry to hear that you think our delivery is expensive.
Kind regards,
Charles Jacobs Customer Care Team
Great Service
Great Service. Item was out of stock at the time i went to order but got a great email from customer service explaining this and projected dates of restock. Advised as promised when back in stock so placed the order and quick and efficient delivery.
April 2, 2025
Reply from Charles Jacobs
Hello,
Thank you for taking the time to leave us a review.
We are happy to hear that our team helped inform you when the item was back in stock, and that you found delivery to be quick and efficient.
Kind regards,
Charles Jacobs Customer Care Team
Reply from Charles Jacobs
Hi Paul,
Thank you for leaving us a review.
We are glad you are pleased with your item and fast despatch.
Kind regards,
Charles Jacobs Customer Care Team
Grey table and yellow chairs
Package was well packed and excellent value for money. I am pleased with my purchase. However I am not impressed with the delivery firm used. Delivery was delayed; it was difficult to contact the courier and I found them to be very economical with the truth. Charles Jacobs customer service was a good deal more helpful.
March 25, 2025
Reply from Charles Jacobs
Hi Patricia,
Thank you for taking the time to leave feedback.
We are glad to hear your order arrived well packed and that you are pleased with your purchase and our customer service. We do apologise for the delay you have experienced with your delivery, unfortunately our courier has let us down on this occasion. We will pass this information onto them for future improvements.
Kind regards,
Charles Jacob's Customer Care Team
Reply from Charles Jacobs
Hi Peter
Thank you for your review
We are glad to hear you are happy with our products and the courier got them to you in good time
Kind regards,
Charles Jacobs Customer Care Team
Reply from Charles Jacobs
Hello Ross,
We are glad to hear your item was easy to assemble and that delivery was fast. Thanks for taking the time to leave us a review, it is much appreciated
Kind regards,
Charles Jacobs Customer Care Team
Reply from Charles Jacobs
Hello,
Thank you for your review
We are very pleased you are satisfied with your purchase
We hope to see you again soon
Kind regards,
Charles Jacobs Customer Care Team
Reply from Charles Jacobs
Hi Mark,
We are glad your order arrived fast and that you found it easy to order, thank you for the feedback.
Kind regards,
Charles Jacobs Customer Care Team
Reply from Charles Jacobs
Hi Andrea,
Thankyou for leaving us a review.
We are glad your order is good quality and arrived quickly.
Kind regards,
Charles Jacobs Customer Care Team
Excellent customer experience
The experience I had with Charles Jacobs was excellent and fast to come to a conclusion. The product arrived very quickly and seems to be good quality.
March 11, 2025
Reply from Charles Jacobs
Hi Jordan,
Thankyou for leaving us a review.
We are glad we were able to assist you with your query quickly and we're pleased your order is good quality and arrived in good time.
Kind regards,
Charles Jacobs Customer Care Team
Great product and service
Really well made product and a dream to assemble. Perfect for storing my increasing collection of vinyls. Product was well packaged and delivery was swift with good communication. Highly recommend this company and it's products.
March 10, 2025
Reply from Charles Jacobs
Hi Kevin,
We are really happy to hear that our product is great and a dream to assemble, thank you for taking the time to leave feedback.
Kind regards,
Charles Jacobs Customer Care Team
Easy assembly
Super quick delivery. Well packaged. I bought two units the instructions were good and self assembly was easy. The units are study and of good quality
March 6, 2025
Reply from Charles Jacobs
Hi Hazel
We are so glad you found assembly easy and the units of good quality.
Thank you for your review
Kind Regards
Charles Jacobs Customer Care Team
Reply from Charles Jacobs
Hello Mr Watkins
We are glad to hear that our product is great value, sturdy and that it does the job
Kind Regards
Charles Jacobs Customer Care Team
Fantastic service
Fantastic service. Chair was delivered the next day. Good value Chair and looks nice.
February 26, 2025
Reply from Charles Jacobs
Hi Claire
Glad you are pleased with your purchase
We are always happy to help
Kind Regards
Charles Jacobs Customer Care Team
Everything I needed
Everything I needed, excellent service and product, it should be 10 stars
March 5, 2025
Reply from Charles Jacobs
Hi Mark
We are so glad you had a great experience shopping with us
Thank you for your review
Kind Regards
Charles Jacobs Customer Care Team
Brilliantly made
Brilliantly made, packaged and delivered in quick time. Lovely cabinet perfect for vinyl srorage and vey easy to assemble.
March 4, 2025
Reply from Charles Jacobs
Hi Nicholas
We are glad to hear that your vinyl have a new place to call home
Hope to see you again
Kind Regards
Charles Jacobs Customer Care Team
Reply from Charles Jacobs
Hi David
Thanks for your feedback
We are glad to hear you are pleased with these items
You know where we are if you ever want a tenth!
Kind Regards
Charles Jacobs Customer Care Team
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