Charter Travel Reviews 

740
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 193 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, extensive knowledge, and professional approach, consistently providing outstanding service. People consistently report that the company arranges fantastic and memorable holidays, with a booking process described as easy, smooth, and hassle-free. Consumers appreciate the competitive pricing and the staff's effort to find the best deals, often working within budget to keep costs low. Reviewers also highlight the extensive knowledge of destinations and the personalized approach, ensuring every detail is covered and preferences are met.

What people talk about most

Holidays

Clients share positive opinions on holidays, with many reviewers consistently praising the outstanding... See more

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, consistently describing it as outstanding, excellent, and... See more

Booking process

Customers consistently note positive experiences with the booking process, describing it as smooth,... See more

Price

Users describe positive interactions with price, often finding competitive deals and excellent value for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went on a 7 day holiday to Orlando which was sorted fantastically by Aidan. He was so helpful with every preference I had, from hotels to airlines he handled it amazingly. There were also a few change... See more

Rated 5 out of 5 stars

Once again we have opted for Charter Travel to arrange our Florida Holiday. As always they have been excellent at arranging all we required and done it at a great price. Credit to Andy Hornett who is... See more

Rated 5 out of 5 stars

I have used charter travel and Linda for the past 8 years and they have been fantastic. The last holiday we planned with Linda was a road trip across Canada, starting in Vancouver then going to a ra... See more

Company replied

Rated 5 out of 5 stars

Linda at Charter Travel has looked after us for over five years, and the service has always been outstanding. She consistently finds amazing places to stay and always works within our budget. Reliable... See more

Company replied


Company details

  1. Tour Operator

Written by the company

Charter Travel specialises in providing discounted tailor-made package holidays to worldwide destinations, including flights, hotels, villas, car hire ABTA and ATOL protected. Each holiday is tailored to suit the individuals’ requirements, from Florida, Hawaii to Australia or South Africa we have a team member that will guide you on your own journey of discovery and offer tips along the way.


Contact info

4.9

Excellent

TrustScore 5 out of 5

740 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(740)

176 reviews in the last 12 months

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Rated 5 out of 5 stars

5 STAR SERVICE

Made an early booking for a combo for a 17 night stay at Caribbean Beach at Disney Orlando and Loews Royal Pacific Resort at Universal Orlando for my Wife and I for September 2025,

Charter travel were the best prices I could find, fantastic service and information from both Sean and Kate, nothing is a bother when asking for different options.

Very impressed with the service and help, hoping to book again with Sean for 2027.

September 9, 2025
Unprompted review
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Reply from Charter Travel

Hi Lester, thank you for the feedback and for choosing to book with us! We are glad to hear your enjoyed your Disney and Universal Holiday and look forward to helping your book for 2027!

Rated 5 out of 5 stars

Recommended for great service

We have used Charter twice now and can highly recommend them for exceptional service (friends have had the same experience and recommended them to us in the first place). Shout out especially to Danny who is excellent with his communication and in tailoring trips to our needs - plus helping to sort things out when needed.
Thanks for making holidays so much easier to book!

March 12, 2026
Unprompted review
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Reply from Charter Travel

Hi Neal, thank you for the feedback. We are so pleased to hear you have enjoyed your holidays booked with us!

Rated 5 out of 5 stars

Andy the magician dose it again

Well what can I say Andy as worked his magic again sorting our xmas hols to Florida
We have used Charter for years and they have always got us exactly what we ask for.Andy is a credit to the company and is a lovely respectful man.
Thanks Andy
Anne mcqueen

December 25, 2025
Unprompted review
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Reply from Charter Travel

Hi Anne, thank you for the feedback and for choosing to book with us, it is so great to hear that you enjoyed your Florida Holiday!

Rated 5 out of 5 stars

Had a great experience with Charter…

Had a great experience with Charter Travel. Every detail for our family trip to Orlando was perfect,from booking options to price and flights we had a fantastic time. Janice Wood

September 17, 2025
Unprompted review
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Reply from Charter Travel

Hi Janice, thank you for the feedback and for choosing to book with us! We are so pleased you enjoyed your Orlando holiday.

Rated 5 out of 5 stars

Sri Lanka

We knew next to nothing about Sri Lanka before we booked this holiday, but Gerard patiently led us through several draft itineraries perfectly meeting our interests and needs and responding with detailed knowledge and expertise to every request. The trip itself worked out completely to plan with our guide picking us up from the airport and taking us around the country from hotel to hotel. Every need or preference we put forward on the way was readily met by him so we constantly felt safe and well cared for. My particular interest was in birdlife and so we included several very succesful bird safaris in our trip. All together a holiday of a lifetime!

February 7, 2026
Unprompted review
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Reply from Charter Travel

Hi Kelvin, thank you for the feedback and for choosing to book with us! We are so pleased you had a great Sri Lanka Holiday - Gerard really is an expert when it comes to booking Sri Lanka and loves to use his knowledge to ensure clients have the trip of a lifetime. We hope when you are planning your next trip we will be able to help with that too.

Rated 5 out of 5 stars

Big shout out to Linda who has made…

Big shout out to Linda who has made boking our trip to Hawaii so much easier. She is an encyclopaedia of knowledge and knows everything there is to know about Hawaii and beyond! I felt so overwhelmed but she done nothing but go over and beyond what needed to do. I feel in safe hands with her, if only she can come along with us and be our tour guide :)

March 5, 2026
Unprompted review
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Reply from Charter Travel

Hi Amanda, thank you for the feedback and for choosing to book with us! Linda has been visiting and booking the Hawaiian islands for years, and loves to use all her experience to ensure clients have the best trip possible! We hope you have a fantastic Hawaii holiday.

Rated 5 out of 5 stars

Thank you Linda - we are off to Hawaii

We have just booked our trip for this year to Hawaii with Linda and couldn’t be happier with fabulous service .
If the holiday is half as good as Linda has been it will be amazing !
Linda helped us with so much information , never put pressure on us to book , and listened to our needs. Linda even found us different cheaper options and nothing was too much effort . We feel we are so organised with this holiday and have so many options of restaurants, things to do and people to help us .
It’s so great nowadays to be able to speak to someone who has so much experience , not pushy , and shares her enthusiasm for the holiday in the most friendliest of ways .
Linda also gave us hints on another holiday we have booked ( with someone else ) to get the best out of that holiday .
Thank you so much to a real friendly specialist - we can’t wait to go now !
The Best service we have ever received !

March 3, 2026
Unprompted review
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Reply from Charter Travel

Hi, thank you for the feedback and for choosing to book with us! We hope you enjoy your Hawaii Holiday - Linda really is a Hawaii expert so there's no doubt it will be fantastic and we hope to help you again in the future.

Rated 5 out of 5 stars

Hawaii booking experience with Linda

We cannot recommend this company enough.

We first came to Charter Travel 10 years ago to plan our honeymoon, and Linda gave us the trip of a lifetime. We were amazed by the quality of the hotels and the level of service provided. At every hotel we arrived at, Linda had arranged something special for us, and she always managed to get the very best possible within our budget.

At the time, we never thought we would be able to experience a holiday like that again. Yet here we are 10 years later, going back for our 10-year wedding anniversary.

On a Sunday morning we made the decision to go back, giving ourselves just one month to plan — a very tight turnaround. We contacted Linda to see if she could help us arrange the trip once more, not even knowing if she was still working at Charter Travel. Sure enough, within a few hours we received three emails full of ideas for our trip, followed by a phone call. The response was incredibly quick!

After narrowing down the options and getting into the details, Linda has once again delivered what looks set to be another trip of a lifetime. We cannot wait to go and have absolutely no doubt it’s going to be sensational.

Even after booking, Linda has continued to send emails with suggested activities and helpful advice on where to go and what to see. The aftercare and support really continue throughout the whole process, and we are confident that while we are away Linda will still be on hand if we need anything.

We cannot thank Linda enough for all of her support and we can’t wait to book with her again in the future.

Emma & Brett

March 4, 2026
Unprompted review
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Reply from Charter Travel

Hi Emma, thank you for the feedback! We are so pleased you enjoyed your 10th anniversary trip to Hawaii! It must have been so amazing to revisit Hawaii after all these years! We hope to help you again in the future - whether that's Hawaii or somewhere new!

Rated 5 out of 5 stars

Charter Travel are Amazing

We booked our Florida trip through Charter Travel and the whole experience was excellent from start to finish.

Luke looked after everything for us. There were eight of us travelling — two families — and he made the whole process really straightforward. We spent the first week doing Disney and the second week at Universal. Luke helped us choose All-Star Movies for the Disney week and Sapphire Falls for Universal, which worked perfectly for what we wanted to do.

What really stood out was how responsive Charter were. Even on Sunday evenings we’d get quick replies if we had questions, which made planning a big trip like this much easier.

The pricing was also very competitive and Luke gave us loads of different hotel options across various price brackets so we could properly compare and decide what suited us best.

He also gave us great advice on things to do while we were there, including ideas that we didn’t even book through Charter. One of the best tips was watching the fireworks from the boats at Epcot and Magic Kingdom. We ended up booking the Epcot one and it was absolutely brilliant — definitely one of the highlights of the trip.

We had an amazing time and honestly couldn’t have asked for more from Charter Travel. I’d highly recommend them and would definitely use them again for future trips.

— Ross

September 11, 2025
Unprompted review
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Reply from Charter Travel

Hi Ross, thank you for the feedback! We are so pleased to hear you enjoyed your Disney and Universal Holiday! We hope to help you again for your future holidays!

Rated 5 out of 5 stars

3 week orlando trip

Everything i booked for Florida was amazing, this company really delivers in everything and they made my hokiday seamless. The addition of the airport transfers was amazing and it reallytook the pressure off getting to the airport on time.
Sean, luke, Leah and jack were all fantastic in helping this 3 week trip be a success.
My only small negative, but definitely not a deterrent for booking again is that there isnt anyway to log into a booking to view balances etc but other than that i have no complaints at all.

October 27, 2025
Unprompted review
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Reply from Charter Travel

Hi Nissa, thank you for the feedback! We are pleased to hear you found the booking process easy and seamless for your Florida Holiday and hope to help you again in the future for another Florida trip or beyond!

Rated 5 out of 5 stars

Fantastic service

Fantastic ! First time using Charter Travel and I was so impressed with the service. Peter was so helpful and knowledgeable. Thank-you for the incredible customer care. The options of hotels and flights for the trip to New York were great. The trip was booked with ease and I will certainly by recommending to others.

February 9, 2026
Unprompted review
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Reply from Charter Travel

Hi Davies, thank you for the feedback and for choosing to book with us! We hope you have a fantastic time in New York and we hope to help you again in the future

Rated 5 out of 5 stars

Solo female traveller to Sri Lanka

I decided to book my holiday to Sri Lanka with Charter Travel having looked into their reviews. As a solo female traveller I wanted to ensure I had a tour guide and that I was able to experience some of the well known and also remote areas of Sri Lanka safely. I was impressed with how Gerard adapted the holiday for me for 21 days away ensuring the hotels met my expectations and that I felt comfortable with the itinerary before booking. Paying the deposit by credit card also gave me reassurances.

I can’t wait to finally fly out and then write a review in my return as the company so far has been amazing.

January 23, 2026
Unprompted review
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Reply from Charter Travel

Hi Wendy, thank you for the feedback! We are so pleased you chose to book your Sri Lanka solo trip with us, and we hope to help you again with any future travels.

Rated 5 out of 5 stars

10/10

This is my second time using charter travel for a Florida trip. The booking process is easy and hassle free. The vouchering process for everything we booked is so simple. They have such great knowledge on the destination and were able to provide recommendations! We had Leah this time and she was fabulous. Previously I have worked with Sean and again such amazing service. highly recommend!

November 27, 2025
Unprompted review
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Reply from Charter Travel

Hi Sophie, thank you for the feedback and for returning to us to book your Florida holiday! We hope you have a great trip!

Rated 5 out of 5 stars

Sri Lanka and The Maldives

We used Charter Travel for our honeymoon to SriLanka and The Maldives. They organised everything perfectly and we had a great time. Top notch hotels, suberb guide / driver, it felt like a VIP experience. We will be using them again for sure.

November 1, 2025
Unprompted review
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Reply from Charter Travel

Hi Mark, thank you for the feedback! We are so glad you had a fantastic honeymoon in Sri Lanka and The Maldives, and we hope to help you again with any future trips!

Rated 5 out of 5 stars

Charter Travel

Have been using Charter Travel for over 15years now . Absolutely best price passed onto customer . Service provided is first class and I feel they always go above and beyond. Would definitely recommend Charter Travel . All the travel consultants I have dealt with are so knowledgeable and often recommend a change to your request , they work hard to give you the holiday you want and within budget .

February 13, 2026
Unprompted review
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Reply from Charter Travel

Hi Greig, thank you for the feedback! It's so great to hear from one of our long standing clients, and we are so glad to have been able to book you amazing holidays over the years! We hope to continue to do so!

Rated 5 out of 5 stars

Jason was amazing and really helpful…

Jason was amazing and really helpful when we needed a last minute change to our holiday. Jason immediately started looking in to other options for us and found us a dream hotel. We will definitely use charter travel again.

February 3, 2026
Unprompted review
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Reply from Charter Travel

Hi Tammy, thank you for the feedback! We are so pleased to have been able to book your dream holiday and we hope to be able to help you again in the future

Rated 5 out of 5 stars

We had a great experience with Leah…

We had a great experience with Leah when booking our trip with chart to travel. We went back-and-forth with different dates, different itineraries, and she was very patient and professional throughout. We are really looking forward to our trip to Florida in May.

November 27, 2025
Unprompted review
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Reply from Charter Travel

Hi Jacqueline, thank you for the feedback! We hope you enjoy your holiday to Florida!

Rated 5 out of 5 stars

Fantastic booking experience with Andy…

Fantastic booking experience with Andy at Charter Travel! Outstanding communication at all times and attention to details. Extremely happy and no stress at all booking our whole Orlando experience. Thank you Andy again!
Regards,

Caroline Fowler

January 30, 2026
Unprompted review
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Reply from Charter Travel

Hi, thank you for the feedback! We are glad you enjoyed your Orlando Holiday and hope to help you again in the future

Rated 5 out of 5 stars

Sri Lanka & The Maldives. Look no further.

We have just returned from a fantastic holiday trip, including a tour of Sri Lanka, followed by a lovely relaxing time in The Maldives.
Everything was taken care of by Gérard at Charter Travel. Nothing was too much trouble for him when we were discussing what we wanted from the Sri Lankan tour. We listened to his advice and worked out exactly what we wanted to see and experience. Gérard then worked a price out, which was very competitive, compared to other travel companies we were getting quotes from.
We were a group of 2 couples and had a private driver /guide for the week in Sri Lanka. His name was Devaka and we all got on very well with him. He was a very professional and polite man with a great knowledge of the sights we went to. In our opinion he went above and beyond what we were expecting.
We felt like friends by the time we left him at the airport to continue onto The Maldives. All the hotels were of a good standard and food also plentiful and a wide variety, catering for all.
The trip to the Maldives included a 30 minute speedboat ride, which was superb. Our destination was Thulhagiri Island resort & spa.
This was our 1st visit to The Maldives and it won't be the last.
From the moment we arrived to the time we left we were treated so well, we could not complain about anything. The snorkeling on the reef was very good. The staff were very attentive and polite, and friendly, especially the dining staff and the bar staff.

January 24, 2026
Unprompted review
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Reply from Charter Travel

Hi Martin, thank you for the feedback! It's so great to hear that you enjoyed your holiday to Sri Lanka and the Maldives and we hope to help you again with any future trips!

Rated 5 out of 5 stars

Excellent company and Linda is amazing

I have used charter travel and Linda for the past 8 years and they have been fantastic. The last holiday we planned with Linda was a road trip across Canada, starting in Vancouver then going to a ranch, then on through the Rockies and ending up in Calgary for the stampede and it was amazing.
Linda has always been fantastic. She always books amazing hotels and she has so much knowledge about things its a pleasure to plan and book our holidays with her.
I wouldn't use anyone else to help us plan and book the amazing holidays we have done with Charter Travel and especially with Linda.

June 23, 2025
Unprompted review
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Reply from Charter Travel

Hi Sharon, thank you for the feedback! It's always fantastic to hear from a long-term client and we hope we can continue to help you have amazing holidays!

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