Chatters Hair Salon - Creekside Reviews 724

TrustScore 4.5 out of 5

4.7

12024 Symons Valley Road Northwest, #152, T3P 0A3 Calgary, AB, CA


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Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ I left the Creekside location earlier this year due to distance, but I haven’t found a stylist who understands my needs as well as Montana. She always listens, knows exactly what works for... See more

Company replied

Rated 5 out of 5 stars

I’ve been going to Jiff for over a year now, and I couldn’t be happier with my experience every single time! Jiff is not only incredibly skilled with haircuts and styling, but he also takes the t... See more

Company replied

Rated 5 out of 5 stars

Tran is lovely, her experience is evident. I have never been great at deciding my son’s hair cut and she made it so effortless. Also so helpful while I embrace my wavy hair.

Company replied

Rated 5 out of 5 stars

Jaira.V ,did her job in a very impressive way! My child was happy to get a haircut without any complaints or fear! He's not reluctant to get a haircut anymore instead wants to go to the same place aga... See more

Company replied


Company details

  1. #1 of 2 best companies in Hair Salon
  2. #1 of 6 best companies in Hair Product Store

Written by the company

Chatters Hair Salons are open 7 days a week. Ask about our beauty bonuses.


Contact info

  • 12024 Symons Valley Road Northwest, #152, T3P 0A3, Calgary, AB, Canada

  • +1 403-274-1010

4.7

Excellent

TrustScore 4.5 out of 5

724 reviews

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Replied to 95% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Curls lasted so many days.

My curls were good for so many days and even up until my next wash.

May 24, 2025
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Reply from Chatters Hair Salon - Creekside

We're happy to hear that our product helped you achieve lasting curls! Thank you for sharing your experience; we truly appreciate your feedback.

Rated 5 out of 5 stars

Ang galing mo, Kabayan!

It was my daughter’s 1st time to get a professional salon service for hair color & she absolutely loved the result! The stylist, Salvador was very skilled in his craft & was able to figure out how to achieve the hair color that my daughter wants for her graduation. I highly recommend Salvador! Ang husay at galing mo!👏🏼 Salamat, Salvador!😊

June 3, 2025
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Reply from Chatters Hair Salon - Creekside

Anna,

We appreciate you sharing your positive experience! It's wonderful to hear your daughter loved her hair color. We're delighted the stylist was able to achieve the desired result for her graduation. We're happy you recommend our services!

Rated 5 out of 5 stars

Salvador provided an excellent service to me! I love the haircut and the way he styled my hair. He did really payed attention to what I requested. I am very very satisfied today! Thank you very much!

I booked an appointment with Salvador. I have never seen him before. Turned out, I did really like the haircut he did on me. Thank you Salvador!

June 1, 2025
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Reply from Chatters Hair Salon - Creekside

We're glad you liked the haircut. Thanks for letting us know about your experience!

Rated 5 out of 5 stars

Montana is amazing

Montana is amazing - she listens to what you want and completes the style to perfection. She is an absolute lovely person with fantastic hair knowledge.

May 29, 2025
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Reply from Chatters Hair Salon - Creekside

We're glad you enjoyed your experience. Thank you for acknowledging the attention to detail and expertise provided. We appreciate your positive feedback!

Rated 5 out of 5 stars

Great staff

Staff were very helpful & friendly. Shout out to Jeff (hairdresser) who always does an excellent job on my hair. He is the main reason a go this salon.

May 18, 2025
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Reply from Chatters Hair Salon - Creekside

We're happy to hear that our staff were helpful and friendly! We appreciate you mentioning the excellent work you receive. We're so glad you enjoy your visits with us!

Rated 5 out of 5 stars

A happy, long time client

Been going for years. Tran is the best!

May 24, 2025
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Reply from Chatters Hair Salon - Creekside

We're glad you had a great experience over the years. We appreciate your feedback!

Rated 5 out of 5 stars

Tianna was great and very professional

Tianna was great and very professional. I love what she did to my hair!

May 20, 2025
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Reply from Chatters Hair Salon - Creekside

We're happy to hear that you had a great, professional experience. We appreciate your positive feedback and are glad you love your hair!

Rated 3 out of 5 stars

I liked that I was still able to get my…

I liked that I was still able to get my hair done, but I disliked I was told at the day of my appointment I was unable to get my hair styled the way I would've wanted. It was a big disappointment.

May 18, 2025
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Reply from Chatters Hair Salon - Creekside

We appreciate you taking the time to share your experience. We understand your disappointment in not being able to have your hair styled as expected at your appointment. We'll review how we communicate service limitations to ensure clarity.

Rated 5 out of 5 stars

Salvador did an amazing job as always…

Salvador did an amazing job as always with my daughter's haircut, he is always so detailed and precise.

May 17, 2025
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Reply from Chatters Hair Salon - Creekside

We're glad to hear that your daughter's haircut met your expectations. We appreciate your recognition of the detailed and precise service. Thank you!

Rated 2 out of 5 stars

Unfortunate experience

I work in customer service and I hate to leave a review that is not full stars. Unfortunately though out of all my experiences with chatters which has been great this one was unfortunate. Firstly my appointment was at 11:30am and I walked in at 11:20am and seated to wait, however was no acknowledged or updated that my appointment wouldn’t start until 11:43 when I was then engaged with.
Following the late start requested the previous color that I got and showed a picture, however the information was not on file for the last hair treatment and was asked to pick a color, when I showed the picture of my previous hair I was asked again to pick a color as she didn’t know what it was.
I was going for a blonde balayage, upon the color and drying I commented it is much warmer and gold than what was requested, another hairdresser looked and asked again which I said it was much more gold than what I asked for.
Two day following it is now substantially gold and in some instances orange and thick lines from my dark brown hair which I’ve never experienced the past 4 years getting the some style.
I called to inquire as it is more and more gold and brass and was asked to try purple shampoo of which I am in hopes it helps, but for over $350 and 4 hrs it is extremely disheartening to have nothing that I asked for.
I will say that the hair cut although I didn’t want to lose length and we ended up 3” shorter that the hair cut itself is great.

May 14, 2025
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Reply from Chatters Hair Salon - Creekside

We appreciate you sharing your experience. We understand your disappointment regarding the delay and the color outcome, especially after four years of consistent results. We're sorry the color wasn't what you envisioned and that the information about your previous treatment wasn't readily available. We'll review your feedback to improve our service and color accuracy. We appreciate your comments about the haircut.

Rated 5 out of 5 stars

Martha was amazing and gave me the…

Martha was amazing and gave me the exact haircut and style I asked for. She was also incredibly sweet and professional.

May 16, 2025
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Reply from Chatters Hair Salon - Creekside

We are so happy to hear that you had a wonderful experience with Martha! We strive to provide our customers with the best possible service and it's great to know that Martha exceeded your expectations. We appreciate you taking the time to share your positive feedback.

Rated 5 out of 5 stars

Montana always does an amazing job on…

Montana always does an amazing job on my hair!!! Thanks!!!

May 12, 2025
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Reply from Chatters Hair Salon - Creekside

Kim,

We're so happy to hear that you had a great experience with Montana! We appreciate your kind words and are thrilled that you're happy with your hair.

Rated 1 out of 5 stars

I couldn’t be more disappointed

I couldn’t be more disappointed. Amit BUTCHERED my daughter‘s hair. It’s her second birthday this weekend and her hair looks terrible. He cut her pigtails off after I asked him to keep it long and styled the bangs super weird. I think he thought she was a boy, not sure why with a name like Jade and wearing all pink.

A new stylist today tried to fix it, but it was cut so short and thinned out that there wasn’t really anything she could do.

To add insult to injury they charged me $30!

May 5, 2025
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Reply from Chatters Hair Salon - Creekside

We understand your frustration and disappointment. We strive to provide exceptional service and are truly sorry to hear about your experience. We value your feedback and will use it to improve our services. We appreciate you bringing this to our attention.

Rated 5 out of 5 stars

Tianna was absolutely awesome

Tianna was absolutely awesome! She understood exactly what I wanted and she cut my hair to perfection! I had an awesome experience with her and I have finally find my hair stylist. She has continuously checked with me through the process asking what I prefer, explaining what she was doing and why. She had a very good suggestion to use a powder which helps me to better style my hair. Awesome stylist! I absolutely loved the way she cut my hair!

May 5, 2025
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Reply from Chatters Hair Salon - Creekside

It's wonderful to hear about your positive experience with Tianna! We're thrilled that you were so impressed with her expertise and ability to understand your hair goals. We're delighted you love your new haircut and style and look forward to welcoming you back soon! We appreciate your kind words and are glad that you've found a stylist you love.

Rated 5 out of 5 stars

Best Experience!

As usual, I look and feel much better after Pam Campbell has done my hair.

May 5, 2025
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Reply from Chatters Hair Salon - Creekside

We're delighted to hear you're happy with your hair after your appointment. We strive to provide a positive experience for all our clients.

Rated 4 out of 5 stars

Amazing!

Staff were amazing

April 27, 2025
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Reply from Chatters Hair Salon - Creekside

Thank you so much for taking the time to review your Chatters appointment.
We are so happy to hear you had such a wonderful experience with us!

Rated 5 out of 5 stars

Awesome

Fantastic experience! So grateful for your services!

May 3, 2025
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Reply from Chatters Hair Salon - Creekside

We're thrilled to hear you had a fantastic experience! We appreciate your kind words and are grateful you found our services helpful.

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