I always feel happy walking into Chatters Westgate. The staff and space are welcoming. Shout out to Hisham. He takes great control over my hair! I left with a Fall colour refresh!
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I love this location. I buy my products from this store and all the staff are super friendly and helpful. My stylist Hicham is amazing - He does great work and I enjoy his company. I have had a hard t... See more
Company replied
My stylist is very nice. She's friendly, and she gives a good cut. Reception is friendly and courteous. I find going upstairs for a cut ok now. But before I had knew replacement, it was a chal... See more
Company replied
Alicia did an amazing job on my hair! My hair was damaged from the last session, with a lot of breakage and hair fall, but she completely transformed it. Not only did I get the exact color I wanted, b... See more
Company replied
Company details
- #1 of 2 best companies in Hair Salon
- #1 of 6 best companies in Hair Product Store
Written by the company
Chatters Hair Salons are open 7 days a week. Ask about our beauty bonuses.
Contact info
11517 Westgate Drive, #114, T8V 7H1, Grande Prairie, AB, Canada
- +1 780-532-9224
4.7
Excellent
433 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Erica was great and efficient.
Erica was great and efficient.
Very responsive when I need some adjustments to the cut.
August 28, 2025
Reply from Chatters Hair Salon - Westgate
We're glad you enjoyed your experience! It's great to know our team was responsive and efficient in meeting your needs. Thank you for your positive feedback.
Reply from Chatters Hair Salon - Westgate
We're happy to hear that you had such a positive experience and that we were able to meet your expectations. Thank you for your feedback!
Price for a child's long hair cut is…
Price for a child's long hair cut is way to high
August 27, 2025
Reply from Chatters Hair Salon - Westgate
We appreciate your feedback and will review our pricing for children's haircuts.
Reply from Chatters Hair Salon - Westgate
We're happy to hear that you had such a positive experience and that we were able to meet your expectations. Thank you for your feedback!
Alicia did an amazing job on my hair
Alicia did an amazing job on my hair! My hair was damaged from the last session, with a lot of breakage and hair fall, but she completely transformed it. Not only did I get the exact color I wanted, but my hair now looks much healthier than before. I really appreciate that she helped fix the damage from the previous appointment at no extra cost. I’ll definitely be coming back to book my next color with her! Thank you so much.
August 19, 2025
Reply from Chatters Hair Salon - Westgate
We're happy to hear that you had such a wonderful experience! We appreciate you sharing how your hair was transformed and that you achieved your desired color. We're so glad your hair now looks and feels healthier. Thank you for your kind words, and we look forward to seeing you again!
Reply from Chatters Hair Salon - Westgate
We're happy to hear that your toddler had a wonderful experience! Thank you for sharing your positive feedback with us; we appreciate it.
Reply from Chatters Hair Salon - Westgate
We're glad you love your hair! It's wonderful to hear you had such a positive experience. Thank you for your kind words!
Ear piercing went great
Ear piercing went great. The earring selection was easy to do, and see. There were different kinds, reasonable prices! Love all the services Chatters provides us, we also get hair done there,
.
August 15, 2025
Reply from Chatters Hair Salon - Westgate
We're glad your ear piercing experience was great! It's wonderful that you found the earring selection easy and reasonably priced. We appreciate you using our services for both piercings and hair.
Erika is ALWAYS Amazing and gives the…
Erika is ALWAYS Amazing and gives the best treatment!
August 14, 2025
Reply from Chatters Hair Salon - Westgate
We're happy to hear that you consistently have an amazing experience. We appreciate you taking the time to share your positive feedback!
Reply from Chatters Hair Salon - Westgate
We're so happy to hear that you love your hair! Thank you for sharing your positive experience with us; we appreciate it.
Hisham always gives me a great hair cut!
August 8, 2025
Reply from Chatters Hair Salon - Westgate
We're delighted you consistently have a great haircut! We appreciate you sharing your positive experience with us.
Always freindly people.easy to book…
Always freindly people.easy to book with.ericka always cuts your hair how u want it not how she thinks you should do it.
July 30, 2025
Reply from Chatters Hair Salon - Westgate
We're happy to hear that you find our team friendly and booking easy. It's great to know you appreciate getting the haircut you want. Thanks for your positive feedback!
Reply from Chatters Hair Salon - Westgate
We're happy to hear that you had a positive experience. Thank you for your feedback; we appreciate it.
Great Experience all Around
Had an appointment with Aiden for a perm and she was amazing! She was very thorough in asking questions about my hair history, and warned me that it's possible the perm could possibly take the dye out of my hair and made sure I was OK with continuing before getting started. She asked if I wanted a refresher on perm care (haven't had one in 15 years, so definitely!) and asked if I would like some product recommendations for caring for my perm. I really appreciate when stylists ask this, as I have experienced some stylists in the past that will give product recommendations when I don't want or need them, as well as the opposite situation where they give none at all, or very vague ones. Once my service was done Aiden walked me over to the products she had recommended and helped me choose, even carrying them up to the till for me. Will definitely book with her again!
July 26, 2025
Reply from Chatters Hair Salon - Westgate
We're happy to hear that your perm experience was amazing! It's great to know that she was thorough and helpful, especially with the product recommendations. We appreciate you taking the time to share your positive feedback.
Aiden M
Aiden was a very sweet girl and very eager to answer any questions i had. she did an amazing job, couldn't have asked for better.
July 21, 2025
Reply from Chatters Hair Salon - Westgate
We're happy to hear that you had such a positive experience! It's wonderful that you found our team member helpful and eager to assist you. We appreciate your feedback!
Reply from Chatters Hair Salon - Westgate
We appreciate you sharing that you received amazing service, found our team friendly, and enjoyed the conversation. We are so glad!
Alicia was fast and efficient yet…
Alicia was fast and efficient yet friendly and great.
July 11, 2025
Reply from Chatters Hair Salon - Westgate
We're happy to hear that you found our service fast, efficient, and friendly. Thank you for your positive feedback; we appreciate it.
Alicia did a great job!
Alicia listened to me. As a first time customer, this was critical. Great cut on Alicia's style recommendation. I will be back!
July 9, 2025
Reply from Chatters Hair Salon - Westgate
We're happy to hear that you felt listened to during your first visit. We're also glad you enjoyed the style recommendation and the cut. We appreciate your feedback and look forward to seeing you again!
The apprentice lost her confidence half…
The apprentice lost her confidence half way through the cut and had to be rescued by another stylist. I’m still not happy with the quality, waste of $45.00 for me.
July 11, 2025
Reply from Chatters Hair Salon - Westgate
We regret that the service did not meet your expectations and that you're dissatisfied with the result. We appreciate your feedback and will address this internally to improve our services.
They whisked me away to the chair as…
They whisked me away to the chair as soon as I walked in and my stylist who hasn’t seen me in over a year recognized me immediately. He was lovely and made me feel special. Easy peasey from booking to finish.
June 27, 2025
Reply from Chatters Hair Salon - Westgate
We're glad you enjoyed your experience! It's wonderful to hear that you felt special and were promptly taken care of. We appreciate your positive feedback and are so happy that everything was easy for you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.