PhoneSavvy.uk (Cheap prison calls) Reviews 211

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their amazing helpfulness and understanding, especially during difficult times, making interactions pleasant and supportive. The service provided is frequently highlighted as excellent, offering affordable rates and clear call quality, which helps people stay connected without significant cost worries. Many appreciate the outstanding customer service, noting the team's efficiency, patience, and willingness to go above and beyond to resolve issues and ensure satisfaction. Reviewers also emphasize the great value for money, with the service being described as cheap, reliable, and significantly less expensive than other providers, allowing for more frequent and longer conversations. The ease of use and quick setup are also frequently mentioned, contributing to a positive overall experience for customers.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing them as kind, helpful, and... See more

Service

Customers consistently note positive experiences with service, often highlighting its reliability,... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently describing it as excellent and... See more

Value for money

Users describe positive interactions with value for money, consistently highlighting significant savings and... See more

Price

Clients share positive opinions on price, with many reviewers highlighting the affordability and cheap rates... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Alexander and his colleagues have been amazing. The last 2 years have been tough, these guys have made it that bit more manageable; not only by providing this service, but by being so friendly and u... See more

Rated 5 out of 5 stars

Had a really pleasant phone call with Jake this morning who was very eager to support me. After the initial phone call, Jake proceeded to tell me a wee bit about their company. Absolutely over the moo... See more

Rated 5 out of 5 stars

Really grateful for the cheaper calls service from Phone Savvy. It has helped me and my partner stay connected while he is in prison, and being able to have longer calls without worrying so much about... See more

Rated 5 out of 5 stars

Spoke with Jake prior to signing up with an enquiry. He went above and beyond to help me. After visiting the website and signing up for a family plan. I was very impressed at how quickly and efficient... See more


Company details

  1. Telecommunications Service Provider

Written by the company

We connect you with your loved one without breaking the bank. We provide a landline number that forwards to your mobile, so no more waiting by the phone. Freedom Telephony Limited is made up of: PhoneSavvy.uk, Cheap-prison-calls.co.uk, Prison-calls.co.uk, PrisonCalls.com, FreePrisonCalls.co.uk, Prison-Calls.com, JailSavvy.co.uk


Contact info

4.9

Excellent

TrustScore 5 out of 5

211 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

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Rated 5 out of 5 stars

Highly recommend

Highly recommend! Since hearing about phone savvy I instantly opt in! After using other services which cost me a bomb on a monthly basis I decided to give this one a go and it's been so worth it. Unlimited calls throughout the day/night for a whole month with no hassle for an unbeatable price you carn't beat it! I've also managed to save around £50 a month! it's reliable and the customer service is spot on.

June 26, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

I have been using this service for over a year and the customer service are really helpful and reliable I had a hiccup a couple of months ago where the prison had blocked the number I was given and within 24 hours I had a new number and was back up and running as soon as it was received on the pin. I haven’t had any problems since! 100% worth the money thank you for your service.

June 17, 2023
Unprompted review
Rated 5 out of 5 stars

The landline for cheap calls is really…

The landline for cheap calls is really good n helps me n my partner to stay in contact for longer on the phone I will recommend this service to any1 as it’s brilliant n the staff are very professional n friendly n plus it’s easy to use

June 15, 2023
Unprompted review
Rated 5 out of 5 stars

since using phone savvy it has been a…

since using phone savvy it has been a lot easier to keep in contact with my loved one, also last time i couldn't pay untill the day after my renewal date and they kept the line open untill i could pay it this was amazing. highly recommend

June 14, 2023
Unprompted review
Rated 5 out of 5 stars

Gives me more time to speak to my…

Gives me more time to speak to my partner as the cheaper rates in jail with this number. Recommend this to 100% to Anybody, better than any other prison company phone I’ve ever known, and I’ve used a few before. Received the number straight away once I applied for it. Absolutely hassle free one payment a month and you’re good to go.

June 12, 2023
Unprompted review
Rated 5 out of 5 stars

Cheap calls

My experience is great I get to chat with my partner for longer and cheaper we’re both happy with the service

June 7, 2023
Unprompted review
Rated 5 out of 5 stars

5 star

5 star, customer service very helpful
Very affordable so I can stay in contact with my hubby at cheaper costs. I recommend these if you're on a budget to stay in contact with your loved ones xx

June 6, 2023
Unprompted review
Rated 5 out of 5 stars

Reasons why this company has made my experience wonderful

It’s affordable a great way to make sure you’re able to hear from the prisoner everyday. The company is very helpful and nice people and very understanding of our situation. Customer service is amazing as your able to get a hold of them quickly and try their best to help

May 26, 2023
Unprompted review
PhoneSavvy.uk (Cheap prison calls) logo

Reply from PhoneSavvy.uk (Cheap prison calls)

Thank you for the kind review, we really appreciate you taking the time to write this. Take care :)

Rated 5 out of 5 stars

I used this service when my virgin needed fixing by a engineer.

I used this service when my virgin media services were not working and i was awaiting for a engineer to come out to fix the issue so i only needed it for a few weeks but the money its saved me its worth every penny. I needed to confirm that my plan was cancelled and it hadn't been but i spoke to a lovely lady Rachel via on-line chat she sorted everything checked everything to make sure it was completed and confirmed no more payments will be taken unless i reuse their services she truly put me at ease and taken a worry off my shoulders. I truly appreciate everything she did. A* 10 Out of 10 fantastic asset to the company and team.

March 2, 2023
Unprompted review
PhoneSavvy.uk (Cheap prison calls) logo

Reply from PhoneSavvy.uk (Cheap prison calls)

Thank you so much for the kind words, it's our absolute please to help you :)

Rated 5 out of 5 stars

Thus service s changed mine an my hubby lifes...…

I dont k now how i coped before finding this service which makes it so cheap for my hubby to call me from his prison cell it makes our calls so much cheaper than when my hubby used to sing my mobile infact its so cheap i cant get anything done
cos my hubby is constantly calling me we stay on the phone for hours I can't recommend this enough its changed our lifes as my hubby and i can talk for penny's a minute now thanx for your brilliant service I wouldn't be without it now highly recommend it one love x

December 12, 2022
Unprompted review
PhoneSavvy.uk (Cheap prison calls) logo

Reply from PhoneSavvy.uk (Cheap prison calls)

We are thrilled to hear your review, it's always lovely to hear how a customer has benefitted using our service and we all wish you the best in the future.

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