PhoneSavvy.uk (Cheap prison calls) Reviews 211

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, friendly demeanor, and understanding approach, making interactions pleasant and supportive. People frequently highlight the outstanding customer service, noting its efficiency, personal touch, and the team's willingness to go above and beyond to assist. The service itself is often described as amazing, providing excellent value for money and enabling longer, more affordable conversations. Reviewers appreciate the ease of use, quick setup, and the reliable, problem-free experience, with many recommending it for its cost-effectiveness and the ability to stay connected with loved ones.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being helpful,... See more

Service

Consumers express high satisfaction with the service, consistently describing it as excellent, reliable, and... See more

Customer service

People report positive experiences with customer service. Reviewers consistently praise the helpfulness and... See more

Value for money

Reviewers express high satisfaction with the value for money, consistently highlighting significant savings... See more

User experience

Users describe positive interactions with the overall user experience. Many customers found the service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Alexander and his colleagues have been amazing. The last 2 years have been tough, these guys have made it that bit more manageable; not only by providing this service, but by being so friendly and u... See more

Rated 5 out of 5 stars

This company has been a life line. Made it possible to have long and meaningful conversations without looking at how much credit was left. The set up was so easy and when I missed the second paym... See more

Rated 5 out of 5 stars

Had a really pleasant phone call with Jake this morning who was very eager to support me. After the initial phone call, Jake proceeded to tell me a wee bit about their company. Absolutely over the moo... See more

Rated 5 out of 5 stars

Spoke with Jake prior to signing up with an enquiry. He went above and beyond to help me. After visiting the website and signing up for a family plan. I was very impressed at how quickly and efficient... See more


Company details

  1. Telecommunications Service Provider

Written by the company

We connect you with your loved one without breaking the bank. We provide a landline number that forwards to your mobile, so no more waiting by the phone. Freedom Telephony Limited is made up of: PhoneSavvy.uk, Cheap-prison-calls.co.uk, Prison-calls.co.uk, PrisonCalls.com, FreePrisonCalls.co.uk, Prison-Calls.com, JailSavvy.co.uk


Contact info

4.9

Excellent

TrustScore 5 out of 5

211 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

By far the best phone company in Uk…

By far the best phone company in Uk nothing is too much trouble they always go above and beyond for you to ensure the smooth running of your phone Line the are by far the best in the business and highly recommend I now get the best rates and the most cheapest cost to speak to our loved ones and would highly recommend to everyone they understand your issues and are like family when u ask for advice thank u for a fantastic service

January 18, 2026
Unprompted review
Rated 5 out of 5 stars

Helpful, quick and easy to set up.

Spoke with Jake prior to signing up with an enquiry. He went above and beyond to help me. After visiting the website and signing up for a family plan. I was very impressed at how quickly and efficient my order was processed and numbers supplied. Thank you Jake for making my experience such a positive one.

January 11, 2026
Unprompted review
Rated 5 out of 5 stars

Jake was quality!

Jake was quality!
Understood what it ment to me to end my subscription!
Quality guy, asset to your team and such a great phone manner.
Thankyou Jake!

January 11, 2026
Unprompted review
Rated 5 out of 5 stars

Jake was amazing at sorting out my…

Jake was amazing at sorting out my issues .
He was very quick and professional and I can't thank him enough.
What a nice gentelman makes a change to have things sorted without having a fight
So thanks jake

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing company fast…

Absolutely amazing company fast response when contacting them very clear and easy solutions Jake has assisted me today and he was absolutely amazing sorted the situation fast and polite considering it’s a Sunday morning and doesn’t open until 11am was all sorted by 9am and saves me so much money like an unbelievable amount of money I highly recommend you use this as there is never any faults or cut off and it’s very cost effective

December 14, 2025
Unprompted review
Rated 5 out of 5 stars

I can not fault or complain with this…

I can not fault or complain with this service not only does it cost next to nothing for my other half to call the customer services is 11/10 they go over the odds to help! , iv only ever had to email or call due to me forgetting to transfer money into my account for the payment to be taken and they literally reply within minutes on a Sunday aswell !!! I mean with anything else your waiting 2/3 business days but no not with phone savvy , also absolutely no interference with connecting when on holiday , sometimes I only had 4g & very low signal when I was abroad but I still every call connected and very cheap compared to others , this phone savvy account makes things easier and cheaper to stay intouch and I can not thank the team behind all this for their help , all you have to do is enter your number you would like the calls to be diverted to and pay the £24.99 fee for UNLIMITED minutes .. ( iv paid 9.99 with a differnt services and only got 300 minutes then have to pay again to renew , we use that in 2/3 days ) and then the team do the rest for you it’s easy fast & reliable TEAMPHONESAVVY!

December 7, 2025
Unprompted review
Rated 5 out of 5 stars

I only give it 5* because of Jake …

I only give it 5 x Becasue of Jake from phone savvy never have I had such a lovely and a professional yet caring person I’ve spoke. To on the phone from a company I suffer server with talking to anyone let alone on the phone so I want to express how great the employee of phone savvy is thank you Jake just for being a kind soul in this world meant a lot to people like me ,such a great experience,phone savvy need to promote you Jake thank you honestly.

November 26, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look