PhoneSavvy.uk (Cheap prison calls) Reviews 211

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach they receive. The service provided is frequently described as excellent, with consumers noting its efficiency and ease of use. Reviewers are particularly impressed with the value for money, finding the calls affordable and the overall user experience smooth and reliable.

What people talk about most

Staff

Customers consistently report positive experiences with staff. Reviewers frequently praise the staff for... See more

Service

Reviewers highlight positive aspects of service, consistently praising its reliability, efficiency, and... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting its excellence. Reviewers... See more

Value for money

Users describe positive interactions with value for money, consistently highlighting significant savings and... See more

User experience

Consumers find the user experience to be positive. Many reviewers describe the service as easy to use, cheap,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really grateful for the cheaper calls service from Phone Savvy. It has helped me and my partner stay connected while he is in prison, and being able to have longer calls without worrying so much about... See more

Rated 5 out of 5 stars

Alexander and his colleagues have been amazing. The last 2 years have been tough, these guys have made it that bit more manageable; not only by providing this service, but by being so friendly and u... See more

Rated 5 out of 5 stars

This company has been a life line. Made it possible to have long and meaningful conversations without looking at how much credit was left. The set up was so easy and when I missed the second paym... See more

Rated 5 out of 5 stars

Had a really pleasant phone call with Jake this morning who was very eager to support me. After the initial phone call, Jake proceeded to tell me a wee bit about their company. Absolutely over the moo... See more


Company details

  1. Telecommunications Service Provider

Written by the company

We connect you with your loved one without breaking the bank. We provide a landline number that forwards to your mobile, so no more waiting by the phone. Freedom Telephony Limited is made up of: PhoneSavvy.uk, Cheap-prison-calls.co.uk, Prison-calls.co.uk, PrisonCalls.com, FreePrisonCalls.co.uk, Prison-Calls.com, JailSavvy.co.uk


Contact info

4.9

Excellent

TrustScore 5 out of 5

211 reviews

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Rated 5 out of 5 stars

The best there is

This is an excellent service and helped me so much. It allowed me to talk to my partner everyday at a reasonable price each month. Other services were completely eating at my credit and I found it was having to be topped up. So a standard price each month was the best way for me. I would rate them the best to keep in touch with loved ones.

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

My partner is in jail nd I've just not…

My partner is in jail nd I've just not long been out ,this is our life line to say in contact nd we speak for 5 hours a day ,just had a lovely call off the company nd has made my day better ,he has helped me When I needed that kindness thankyou 😊

September 7, 2025
Unprompted review
Rated 5 out of 5 stars

Updated dates

My payment declined due to not having enough money till pay day and he swapped up my payment day and made it so the payment won’t come out till pay day! Thank you!

August 31, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastiv

Quick service....always worked no problems. Enjoyed lots more calls and contact from my loved one.
When cancelling subscription, the response was fast personal,heartfelt and kind, really sweet and made me tear up....thank you so much ❤️

August 21, 2025
Unprompted review
Rated 5 out of 5 stars

Firstly I want to say THANK YOU

Firstly I want to say THANK YOU! straight forward Iv used a lot of these services different ones for different reasons but this one is by far the best one iv ever used , within minutes of me applying I received a call just to clarify that all my information was correct and I entered a wrong number so it's a good job phone savvy call you then straight away o received my landline number , I then also needed to change the number the calls divert to when I say with in minutes I had a reply I mean 2 minutes after I emailed I had reply from Jake who I must say is absolutely professional friendly straight forward and so helpful who helped me straight away , no buts no extra fees no catches just straight forward not even just business who provide this service Iv ever emailed a company and got a reply within minutes and that's no exaggeration I emailed about going aboard 2 minutes later I had a reply these guys are on hand to help whenever you need them , I'm hoping I don't need this service for long 🙄😆 but for as long as I do I will use phone savvy I physically can not moan or pick a fault with them at all all round stress free so thank you guys I can not recommend you enough fantastic , cheap and reliable professional and fast response

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

Very straighhtforward & cheap way to…

Very straighhtforward & cheap way to ensure my loved one was able to contact me with a huge financial impact. Great customer service from Jake who kindly contacted me to ensure my loved one's release went smoothly, before deactivating my number. Highly recommend this service & company.

July 31, 2025
Unprompted review
Rated 5 out of 5 stars

Genuine People - Amazing Business

Alexander and his colleagues have been amazing. The last 2 years have been tough, these guys have made it that bit more manageable; not only by providing this service, but by being so friendly and understanding too, during the hard times. Genuinely lovely people.
Thank you always. Xxxxxxx
5 stars plus xxxxx

July 30, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service when I first joined the Prison were funny about the number I was really distressed and upset. I phoned them and they assured me everything was going to be OK. Gave me a different number and everything worked. They understood how important it was for me to keep in contact with my partner. Always there at the end of the phone can’t recommend them enough really friendly team. Opening hours of brilliant as well after work because they shut at 8 PM. I’ve only ever had good conversations with them and recommend them to anyone that’s wanting to get landline numbers to their mobile.

July 28, 2025
Unprompted review
Rated 5 out of 5 stars

Had a really pleasant phone call with…

Had a really pleasant phone call with Jake this morning who was very eager to support me. After the initial phone call, Jake proceeded to tell me a wee bit about their company. Absolutely over the moon the fact their customer relations is amazing and personal as well. I absolutely love CP calls both my partner and I are able to stay connected for longer. Keep shining guys 😁

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

I have had some hard situations but…

I have had some hard situations but phone savvy has always been able to help me when I missed a payment the staff at phone savvy rang me and talked me through some options which helped me alot the staff are really nice polite kind and always willing to help no matter what your going through I recommend phone savvy to anybody who needs help with cheap phone calls from ur loved one in prison

June 28, 2025
Unprompted review
Rated 5 out of 5 stars

10/10 Everytime.

Really easy to use, customer service is always 10/10. Jake always goes above and beyond to help out. Never had any issues with system or connectivity!

Would highly recommend ☺️

June 1, 2025
Unprompted review

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