PhoneSavvy.uk (Cheap prison calls) Reviews 211

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach they receive. The service provided is frequently described as excellent, with consumers noting its efficiency and ease of use. Reviewers are particularly impressed with the value for money, finding the calls affordable and the overall user experience smooth and reliable.

What people talk about most

Staff

Customers consistently report positive experiences with staff. Reviewers frequently praise the staff for... See more

Service

Reviewers highlight positive aspects of service, consistently praising its reliability, efficiency, and... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting its excellence. Reviewers... See more

Value for money

Users describe positive interactions with value for money, consistently highlighting significant savings and... See more

User experience

Consumers find the user experience to be positive. Many reviewers describe the service as easy to use, cheap,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really grateful for the cheaper calls service from Phone Savvy. It has helped me and my partner stay connected while he is in prison, and being able to have longer calls without worrying so much about... See more

Rated 5 out of 5 stars

Alexander and his colleagues have been amazing. The last 2 years have been tough, these guys have made it that bit more manageable; not only by providing this service, but by being so friendly and u... See more

Rated 5 out of 5 stars

This company has been a life line. Made it possible to have long and meaningful conversations without looking at how much credit was left. The set up was so easy and when I missed the second paym... See more

Rated 5 out of 5 stars

Had a really pleasant phone call with Jake this morning who was very eager to support me. After the initial phone call, Jake proceeded to tell me a wee bit about their company. Absolutely over the moo... See more


Company details

  1. Telecommunications Service Provider

Written by the company

We connect you with your loved one without breaking the bank. We provide a landline number that forwards to your mobile, so no more waiting by the phone. Freedom Telephony Limited is made up of: PhoneSavvy.uk, Cheap-prison-calls.co.uk, Prison-calls.co.uk, PrisonCalls.com, FreePrisonCalls.co.uk, Prison-Calls.com, JailSavvy.co.uk


Contact info

4.9

Excellent

TrustScore 5 out of 5

211 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This company has been a LIFE LINE

This company has been a life line. Made it possible to have long and meaningful conversations without looking at how much credit was left.
The set up was so easy and when I missed the second payment, they didn’t just cut us off, they texted me to get back up and running without a hitch.
Communication with phone savvy was excellent and fast. Jake was the last person I dealt with and he sorted my cancellation out quickly and professionally as my boy will be home soon. Thankyou Jake.
Can’t BIG UP these guys enough.
Amazing service, fast communication and an absolute pleasure to deal with, so if anyone needs this service don’t bother looking any where else.

June 1, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic value for money

Would highly recommend this service if you have a loved one currently serving a prison sentence. Good value for money also is enabling my daughter to speak to her dad multiple times a day without astronomical call charges

May 17, 2025
Unprompted review
Rated 5 out of 5 stars

What an amazing service provided by the…

What an amazing service provided by the lovely Jake. Thank you so much for helping me sort my number out, honestly not had such amazing customer service in a long time. I would definitely recommend PhoneSavvy to family and friends to call loved ones, they are trustworthy and reliable. Thank you for your help once again, appreciated.

May 6, 2025
Unprompted review
Rated 5 out of 5 stars

I have been using phone savvy for 2…

I have been using phone savvy for 2 months now and it has helped massively! There was an issue with payment and the online assistant help was so fast and resolved the issue so quickly! When I wanted to change my plan they responded so quickly! They are the best service I have used in a while

March 29, 2025
Unprompted review
Rated 5 out of 5 stars

Jake helped me going through a…

Jake helped me going through a stressful time and he was definitely understanding made it easier for me to explain and bring with phone savvy has saved me a lot of money and helps my husband a lot with his credit I appreciate it and would recommend it to anyone that has someone in prison and if you need help ask for Jake he’s very helpful

March 15, 2025
Unprompted review
Rated 5 out of 5 stars

Rachel && Jake I think we’re their…

Rachel && Jake I think we’re their names && they were spot on. They themselves made the option too do something that would help me out without me having too ask. Really appreciated it as u don’t really get that from others people nor companies so was spot on!!

February 11, 2025
Unprompted review
Rated 5 out of 5 stars

This service is brilliant had a phone…

This service is brilliant had a phone call off a lovely gentleman called jake who is very polite and helpful and always solves a problem, I would recommend it to anyone, jake as very good customer service skills which is what you always want keep up the good work jake 😀

January 14, 2025
Unprompted review
Rated 5 out of 5 stars

Have used a couple of “landline to…

Have used a couple of “landline to mobile” sites but not found one as good or cheap as this. All calls come through every time. Loads cheaper than any other one I’ve used and the price per month is brilliant too. Won’t use anyone else now 🙂

January 13, 2025
Unprompted review
Rated 5 out of 5 stars

Wouldn’t have been able to manage the…

Wouldn’t have been able to manage the landline prices without them ! Clear concise customer service and I cannot express my happiness with their check ins - I’m quite forgetful so I’m grateful. My partner Still has a few years to go so they will be right in my pocket for some years to come !

December 20, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look