Chelmsford Plumbing and Heating Ltd Reviews 

150
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I have used this company before and based on previous experience was happy to book my annual boiler service with them again. They were polite and helpful on the phone and I had options as to wh... See more

Rated 4 out of 5 stars

I was telephoned the day before my appointment and agreed for the engineer to bring appointment forward to that afternoon. He arrived a short while later and was, as usual for CPH workers, friendly,... See more

Company replied

Rated 5 out of 5 stars

Prompt service, from Martyn coming to our house to quote for new boiler, talking it all through with us to installation. Two engineers who came to remove old boiler and tanks were friendly, informativ... See more

Company replied

Rated 5 out of 5 stars

We needed a new mixer tap for our kitchen supplied and fitted by Chelmsford Heating & Plumbing. The initial tap was the wrong pressure type and needed replacing. This was carried out within days causi... See more

Company replied

Company details

  1. Heating Contractor
  2. Air Conditioning Contractor
  3. Electrician
  4. Plumber

Written by the company

We are a family run plumbing and heating company located in Great Baddow, Chelmsford. Your call will always be answered personally and your enquiry dealt with in a friendly and efficient manner. Our charges are competitive and 100% clear, with no hidden extras. All our Gas, Oil and Electrical Engineers are employed directly by us, WE DON’T USE SUB-CONTRACTORS. They will arrive in uniform at your property in a sign written vehicle. Our office is open to visitors and we are always happy to discuss your requirements. We are Trading Standards Approved, a member of the “Which” Trusted Trader scheme and Worcester Bosch Diamond Accredited Installers. We cover Chelmsford, Colchester, Brentwood, Maldon, Witham, Braintree, Burnham-On-Crouch and all surrounding areas in Essex Please see our feedback page for genuine customer comments. Our office is manned by a friendly team of people during office hours and are available by calling 01245 478588.


Contact info

4.8

Excellent

TrustScore 5 out of 5

150 reviews

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4.8

All reviews

(150)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very positive experience

Extremely positive experience, particularly dealing with Kieran, very quick and efficient, I would definitely recommend this company

October 13, 2023
Unprompted review
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Reply from Chelmsford Plumbing and Heating Ltd

Thank you for the review on your recent plumbing works, its a pleasure working with you.

Rated 5 out of 5 stars

Great Service

We had a new boiler installed by Chelmsford Plumbing and Heating in May and were really impressed from start to finish. They were very professional, knowledgeable, friendly and always turned up on time. We have also used them for electrical work, for new lights, extra plug sockets and for a fault with lights in two rooms and again they were excellent. A highly recommended trustworthy local company.

August 14, 2023
Unprompted review
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Reply from Chelmsford Plumbing and Heating Ltd

Thank you for your positive review its a pleasure working with you and we look forward to seeing you at your 1st years boiler service.

Rated 5 out of 5 stars

Recent boiler installation

Recent boiler installation.
Excellent service all round from start to finish. Clear and concise quotation. The works completed were of the very highest quality, and tidiness i've never seen before from tradesmen. This was a big boiler replacement job, with pipework move and boiler into the loft with all old tanks removed. The works were completed well within time and of excellent standard of work throughout. The tradesmen were all polite and helpful. Really can't fault Chelmsford Plumbing. Thanks.

September 14, 2023
Unprompted review
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Reply from Chelmsford Plumbing and Heating Ltd

Dear Kevin thank you for taking the time to leave such a positive review on the recent install of your Worcester Bosch Greenstar 4000 30kw Combination boiler. It was a pleasure to work with you and we look forward to seeing you again at your 1st years boiler service.

Rated 5 out of 5 stars

Really good local company

September 5, 2023
Unprompted review
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Reply from Chelmsford Plumbing and Heating Ltd

Many thanks for choosing Chelmsford Plumbing & Heating to service your Johnson & Starley Warm Air unit, we look forward to working with you again.

Rated 5 out of 5 stars

Gas boiler installation

We needed to renew our existing gas boiler and was recommended to CP&H. We had a prompt visit from Martyn who provided us with a detailed quote. Having accepted the quote we were able to arrange an installation within 10 days and taking 2 days to complete. The installation team led by Ryhs arrived first thing on day one, were friendly and polite and completed the work in a very efficient manner. We were very happy with the whole installation completed in a professional manner and would not hesitate to use them in the future,

September 29, 2023
Unprompted review
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Reply from Chelmsford Plumbing and Heating Ltd

Thankyou for taking the time to leave us such a positive review, we look forward to seeing you at your 1st years boiler service.

Rated 5 out of 5 stars

'Can Do Attitude' from CPH replacing a fitted hob. unit from

CPH fitted an induction hob in my kitchen, to replace a gas hob that needed replacing due to a suspected leak in the gas pipe work (hidden under floors / behind cabinets). This is a small job and it was difficult to find a contractor to show any interest in it, until I tried CPH. They showed interest, were responsive and the job itself was executed well.

August 28, 2023
Unprompted review
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Reply from Chelmsford Plumbing and Heating Ltd

That's super to hear and many thanks for sharing you experience, we hope to work with you again.

Rated 5 out of 5 stars

Five Star Service

We have used CP&H for many years and always had reliable, friendly and professional service. Our 08.00 boiler service appointment was on time and completed in a professional and efficient manner. Great service, nice people and good value. We use no one else.

August 15, 2023
Unprompted review
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Reply from Chelmsford Plumbing and Heating Ltd

Thank you for your review and as always its a pleasure working with you.

Rated 5 out of 5 stars

A friendly and efficient service from beginning to end.

A friendly and efficient service from beginning to end by Chelmsford Plumbing and Heating Ltd. The initial phone call in the morning to enquire and explain the issue with our combo boiler was good as they detailed what the problem could be and explained the standard rates which was very helpful. They were able to visit the same day too. The engineer was professional, efficient and friendly. The area he worked was left clean. I would definitely recommend this company and won't hesitate to use again for any other plumbing or heating related work.

September 25, 2023
Unprompted review
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Reply from Chelmsford Plumbing and Heating Ltd

Thank you for taking the time to leave us such a positive review, we are pleased you are happy with the service we provided you.

Rated 5 out of 5 stars

We had a new boiler fitted and all…

We had a new boiler fitted and all radiators flushed. The job ran smoothly and the young gas engineer was very polite and kept us informed as he was going along. Very professional and very happy with the completed works and left the area clean and tidy.

September 13, 2023
Unprompted review
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Reply from Chelmsford Plumbing and Heating Ltd

That's great to hear and thankyou for reviewing us we really do appreciate it.

Rated 5 out of 5 stars

CPH replaced my boiler and heating…

CPH replaced my boiler and heating system 9 years ago and have serviced it every year since they have always been helpful and friendly and have always respected my property and left it clean and tidy. I would recommend them.

September 5, 2023
Unprompted review
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Reply from Chelmsford Plumbing and Heating Ltd

Thank you for your review, we value all of our customers and we always love to hear about your experience with us. Best wishes.

Rated 4 out of 5 stars

Clean, friendly and efficient

I was telephoned the day before my appointment and agreed for the engineer to bring appointment forward to that afternoon. He arrived a short while later and was, as usual for CPH workers, friendly, polite and efficient. He explained about the condition and age of my boiler - it is very old! - without using scare tactics.
After the service, everything was left clean and tidy and ready to,hopefully, face another year.
I will be returning to CPH for next year's service.

September 5, 2023
Unprompted review
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Reply from Chelmsford Plumbing and Heating Ltd

Many thanks for taking the time to review Chelmsford Plumbing & Heating, we look forward to seeing you at your next boiler service.

Rated 1 out of 5 stars

Appalling service to loyal customer

I have been a long standing customer and some three weeks ago I arranged for an engineer to service my warm air boiler, I explained that I had moved to Gloucestershire but still owned a property in Chelmsford and it would take me a three hour drive to get there, I was told on the day of booking the appointment my engineer would be there by 9.00 to 9.30 because of my journey.
On the day I arrived before 8am at 9.20 I was told that the engineer had finished his first job and was on his way to me, some 45 minutes later I phoned them to say the engineer had not turned up and was informed that I was his second job of the morning, the young lady I rang told me she would ring back once she had spoken to the engineer, 20 minutes later I rang again to be told that the engineer would not be there until 12 and 1pm.
I explained I had a three hour journey which she already knew and was discourteous telling me I would have to wait even though I had arranged this.
I told her I was not happy and going to put this on Trustpilot I cancelled the appointment, couple of minutes later I had the office manager on the phone to me stating that the appointment was between 9 and 12.
When I informed him that his member of staff had confirmed that he was on his way to me at 9.20 he said he was not aware of this fortunately I had this recorded the whole sorry episode, I wished I had never trusted this firm as they lied and tried to threaten me.
There is no such thing as loyalty with CHP.
It was a wasted and expensive journey avoid at all costs with this company

September 8, 2023
Unprompted review
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Reply from Chelmsford Plumbing and Heating Ltd

Mr Causon, We are very disappointed to receive your review, you were booked for an agreed AM appointment (0900-1200), we offered to send an engineer over to you within 10 mins of your phone call at approx. 10:45am which you declined.

We will follow this up with an email response and should you wish to discuss further, please call or email the office.

Rated 5 out of 5 stars

Highly recommend Very courteous friendly efficient…

Very courteous friendly efficient staff, both the engineers who attended and in the office. Took the time to explain everything and answer questions. Worked tidily and checked thoroughly before leaving. Would highly recommend for both boiler servicing and teplacement,

August 30, 2023
Unprompted review
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Reply from Chelmsford Plumbing and Heating Ltd

Many thanks for your review it was a pleasure working with you and we look forward to seeing you on the boilers 1st service.

Rated 5 out of 5 stars

GREAT SERVICE

GREAT SERVICE! Also checked our water tank for free and gave advice on a future timescale for replacement of our existing boiler.

August 4, 2023
Unprompted review
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Reply from Chelmsford Plumbing and Heating Ltd

Thankyou for your review we are glad you are happy with the service we provided.

Rated 5 out of 5 stars

Excellent service by a competent team…

We had to have a new oil fired CH boiler installed to replace one that was beyond repair.
Over the three days the engineers were on site they always arrived on time, were extremely polite and conscientious. Before they departed each day they left the place spotless.
Due to the age of the former system several remedial actions were requires to meet current requirements and this did not increase the original estimate which was competitive with another firm we contacted.
Excellent service by a brilliant team..

July 25, 2023
Unprompted review
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Reply from Chelmsford Plumbing and Heating Ltd

Thank you for your review and as always its a pleasure working with you.

Rated 5 out of 5 stars

Very professional clean and tidy polite…

Very professional clean and tidy polite helpful would definetely use them again wish we had found them years ago

August 15, 2023
Unprompted review
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Reply from Chelmsford Plumbing and Heating Ltd

That's great to hear and thankyou for reviewing us we really do appreciate it.

Rated 5 out of 5 stars

WE have used Chelmsford Pluming for 10 …

WE have used Chelmsford Pluming for 10 years for a variety of work including the recent installation of a new tank to replace a 20 year old boiler mate.
First class service and workmanship.
Howard Southgate

May 30, 2023
Unprompted review
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Reply from Chelmsford Plumbing and Heating Ltd

Thankyou for your review we really do appreciate it.

Rated 5 out of 5 stars

Helped us right out

Helped us right out, really pleased.

August 8, 2023
Unprompted review
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Reply from Chelmsford Plumbing and Heating Ltd

That's great to hear and thank you for reviewing us we really appreciate it.

Rated 5 out of 5 stars

Top Quality Service

We needed a new gas boiler and asked CHP for a quotation to replace and upgrade our system.
The process was managed in a timely and efficient manner from start to finish and the works completed on time and on budget.
We've used CHP for many years and would wholeheartedly recommend both their maintenance and their installation staff

August 14, 2023
Unprompted review
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Reply from Chelmsford Plumbing and Heating Ltd

Thankyou for your review and as always it's a pleasure to work with you.
We look forward to seeing you at your next boiler service.

Rated 5 out of 5 stars

New oil boiler installation

Initial visit was done promptly
Provided with all information and I was able to ask questions. Workers were well organised and turned up punctually every day and worked quietly.
After the work was completed, this was tested with me present and formally commissioned as ready and safe to use.
Cleaned after working and left the premises clean and tidy

July 20, 2023
Unprompted review
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Reply from Chelmsford Plumbing and Heating Ltd

Thankyou for taking the time to leave us a review and we look forward to seeing you at your new boiler's 1st service next year.

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