Chelmsford Plumbing and Heating Ltd Reviews 

150
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I have used this company before and based on previous experience was happy to book my annual boiler service with them again. They were polite and helpful on the phone and I had options as to wh... See more

Rated 4 out of 5 stars

I was telephoned the day before my appointment and agreed for the engineer to bring appointment forward to that afternoon. He arrived a short while later and was, as usual for CPH workers, friendly,... See more

Company replied

Rated 5 out of 5 stars

Prompt service, from Martyn coming to our house to quote for new boiler, talking it all through with us to installation. Two engineers who came to remove old boiler and tanks were friendly, informativ... See more

Company replied

Rated 5 out of 5 stars

We needed a new mixer tap for our kitchen supplied and fitted by Chelmsford Heating & Plumbing. The initial tap was the wrong pressure type and needed replacing. This was carried out within days causi... See more

Company replied

Company details

  1. Heating Contractor
  2. Air Conditioning Contractor
  3. Electrician
  4. Plumber

Written by the company

We are a family run plumbing and heating company located in Great Baddow, Chelmsford. Your call will always be answered personally and your enquiry dealt with in a friendly and efficient manner. Our charges are competitive and 100% clear, with no hidden extras. All our Gas, Oil and Electrical Engineers are employed directly by us, WE DON’T USE SUB-CONTRACTORS. They will arrive in uniform at your property in a sign written vehicle. Our office is open to visitors and we are always happy to discuss your requirements. We are Trading Standards Approved, a member of the “Which” Trusted Trader scheme and Worcester Bosch Diamond Accredited Installers. We cover Chelmsford, Colchester, Brentwood, Maldon, Witham, Braintree, Burnham-On-Crouch and all surrounding areas in Essex Please see our feedback page for genuine customer comments. Our office is manned by a friendly team of people during office hours and are available by calling 01245 478588.


Contact info

4.8

Excellent

TrustScore 5 out of 5

150 reviews

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4.8

All reviews

(150)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Heating System Installation

Recently had a complete replacement of heating and hot water system by CPH. They arrived when they said they would, completed within the quoted timescale and, while on site, were friendly, courteous and professional. The disruption during the work, including shutting off gas, power and water, was kept to an absolute minimum. Highly recommended.

December 9, 2022
Unprompted review
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Reply from Chelmsford Plumbing and Heating Ltd

Thankyou for your review and we look forward to seeing you for your 1st years annual service.

Rated 5 out of 5 stars

Five star. Totally recommended.

Having had a new boiler and central heating 2 yrs ago we chose CP&H to supply and install a shower. On both occasion they were prompt, polite, tidy, experts in their field and the price was very competitive. We have no complaints whatsoever.

October 25, 2022
Unprompted review
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Reply from Chelmsford Plumbing and Heating Ltd

Many thanks for your review and we look forward to assisting you with any other heating, plumbing and electrical works needed.

Rated 5 out of 5 stars

Having just moved into a new home I’ve…

Having just moved into a new home I’ve used Chelmsford Plumbing and Heating twice now, and on both occasions they have attended really quickly, been professional and helpful, and have always gone the extra mile. Very reassuring!

June 30, 2022
Unprompted review
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Reply from Chelmsford Plumbing and Heating Ltd

Thank you for taking the time to leave a review and if you need any further works please do not hesitate to contact us

Rated 4 out of 5 stars

We've used CPH a number of times

We've used CPH a number of times, for boiler servicing, bathroom install and new kitchen plumbing and they are always friendly, helpful, on time and work hard to get done what we need.

June 6, 2022
Unprompted review
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Reply from Chelmsford Plumbing and Heating Ltd

Thank you for your kind review and we look forward to assisting you in any further plumbing and heating works you require

Rated 5 out of 5 stars

Kitchen tap replacement

We needed a new mixer tap for our kitchen supplied and fitted by Chelmsford Heating & Plumbing. The initial tap was the wrong pressure type and needed replacing. This was carried out within days causing minimum inconvenience and we weren't charged for the extra visit required. We as customers were treated very fairly and I would rate this business very highly as they put things right with no fuss or trouble.

June 1, 2022
Unprompted review
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Reply from Chelmsford Plumbing and Heating Ltd

Thank you for taking the time to leave a positive review and please do not hesitate to contact us for further works

Rated 5 out of 5 stars

Just had a boiler service

Just had a boiler service - punctual, friendly and reasonably priced. Highly recommended.

May 6, 2022
Unprompted review
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Reply from Chelmsford Plumbing and Heating Ltd

Thank you for you review, we look forward to seeing you soon

Rated 5 out of 5 stars

our first experience with the company…

our first experience with the company and won’t be our last!! Everything they said they would do was carried out exactly as quoted. the two engineers who carried out the work were smart, courteous, very efficient and very tidy. A very good service and I would definitely recommend on this experience.

April 20, 2022
Unprompted review
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Reply from Chelmsford Plumbing and Heating Ltd

Thank you Mr Allen for your review, I will let the engineers know you were happy with their work.
Many thanks
Becky

Rated 5 out of 5 stars

CPH are awesome!

Chelmsford Plumbing and Heating are just fantastic! Not only do they do an excellent job they are courteous polite and friendly. They have always done an excellent job from new central heating system to new boilers…the team are fab. Communication is great and most importantly this is a company you can trust and who I while heatedly recommend.

February 27, 2022
Unprompted review
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Reply from Chelmsford Plumbing and Heating Ltd

Many thanks Karen for your review, regards Becky

Rated 5 out of 5 stars

Heating/Hot Water system replacement

I had used CPH previously as they were one of the only companies which supported my Boilermate 2000. So when I discovered on my return to the house after being away the Boilermate had let go in a big way. I contacted CPH and an engineer was there the day after to isolate the Boliermate and review what was needed to replace it. The quote was generated very quickly and explained in great detail. The following week there was attendance on site to remove the old system to then be replaced with the new one. There were two plumbers for two days and an electrician for half a day. The standard of workmanship is to the highest standard with a very neat job carried out. A comment made by the engineer who carried out the work was, "I am only happy with the installation if I would have it in my house". What a great approach to your work.
In short, a very impressive service from first contact to completion of work. Well done all at CPH as this is a team effort.

January 5, 2022
Unprompted review
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Reply from Chelmsford Plumbing and Heating Ltd

Thank you for your review Mr Pennick.

Rated 5 out of 5 stars

Leaking toilet 2 days before guests arriving for Christmas!

We had to call out CHP to fix a leaking toilet 3 days before Christmas when we were expecting a house full of guests, they identified the problem, ordered the parts then turned up the next day and fixed it. Both guys that came on the 2 days were courteous and efficient and within 30min the new parts were installed and the toilet fixed! I would absolutely recommend this firm!

December 23, 2021
Unprompted review
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Reply from Chelmsford Plumbing and Heating Ltd

So happy we were able to help and sort the problem for you, thank you for your review, regards Becky

Rated 5 out of 5 stars

CPH are the BEST!…

We have now used CPH several times now and will continue to use them. We recently had a Worcester Bosch external oil fired boiler installed (August 2021), a family shower unit installed a few years ago. What a pleasure it is to have professional, knowledgeable, tidy, friendly, happy and reliable CPH personnel to come into your home. Martyn (site surveyor), Lewis (installation engineer) and Becky (office admin) a big thank you.

November 8, 2021
Unprompted review
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Reply from Chelmsford Plumbing and Heating Ltd

Dear Mr Wisbey, thanks for your kind review it was a pleasure dealing with you too, regards Becky

Rated 5 out of 5 stars

Shower Screen Install.

Shower Screen Install.

Totally professional company, great service and a great job. We needed a smashed shower screen replacing. CPH where great in helping us to get everything up and running again. An excellent installation with a very friendly and competent team member. I would highly recommend CPH.

November 4, 2021
Unprompted review
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Reply from Chelmsford Plumbing and Heating Ltd

Many thanks for your review, kind regards Becky

Rated 5 out of 5 stars

Replaced Existing Warm Air Central Heating

We decided to have our current gas warm air system replaced with a Johnson and Starley ‘Aquair’ unit, who recommended us to CPH. After meeting with Martyn Clark it was proposed and accepted to have an electric boiler and unvented cylinder installed in the loft to replace our current warm air system.

The enquiry and survey stages went smoothly, the office staff were a pleasure to deal with and the quotation was through and accurate.

The installation was well planned and navigated, the installation team were very professional and the pipework from ‘Lewis’ is worthy of special mention as being very neat

I am very pleased with the system design and performance and would not hesitate to recommend Chelmsford Plumbing and Heating for any of my plumbing and heating needs

October 21, 2021
Unprompted review
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Reply from Chelmsford Plumbing and Heating Ltd

Thank you for your kind review we look forward to seeing you at your next service, Regards Becky

Rated 5 out of 5 stars

Just had a new boiler installed

Just had a new boiler installed. Highly professional process from start to finish. At the outset guidance and quotation was very well handled by Martyn and the installation undertaken by Lewis was first class. Lewis is a pleasure to have in your home. Really good at his job and is very neat and tidy. We would strongly recommend CPH.

September 2, 2021
Unprompted review
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Reply from Chelmsford Plumbing and Heating Ltd

Dear Mr Barraclough thank you for choosing Chelmsford Plumbing and Heating we look forward to seeing you at your boiler service, many thanks for your review.

Rated 5 out of 5 stars

Very professional

Very professional, would use again.

August 12, 2021
Unprompted review
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Reply from Chelmsford Plumbing and Heating Ltd

Thank you for using Chelmsford Plumbing and Heating we hope to see you again.

Rated 4 out of 5 stars

Professional

Professional, friendly, and very good quality of work.

July 24, 2021
Unprompted review
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Reply from Chelmsford Plumbing and Heating Ltd

Many thanks for your review we hope to see you again

Rated 5 out of 5 stars

Brilliant service from start to finish

Brilliant service from start to finish. Really clear when explaining what was possible, very honest regarding price and then delivered a fantastic job with results exceeding our expectations. Staff were all very friendly and professional, left everything very tidy and did a great job.

July 15, 2021
Unprompted review
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Reply from Chelmsford Plumbing and Heating Ltd

Thankyou for your review Kind regards Becky

Rated 5 out of 5 stars

Chelmsford Plumbing provided a brilliant service.

Chelmsford Plumbing provided a brilliant service. Professional, competitive and went the extra distance to ensure everything was always delivered to the highest standards. In short they exceeded our expectations. Highly recommend them.

March 30, 2021
Unprompted review
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Reply from Chelmsford Plumbing and Heating Ltd

Hi Mr Tuohy, we are really pleased you are happy with your new hot water / heating system and look forward to seeing you for your boiler and cylinder service

Rated 5 out of 5 stars

New LPG boiler installation

CPH have serviced our LPG boiler for about eight years, so when the time came to replace it they seemed the obvious company to use. As well as some new radiators we wanted advice on a new location for the boiler.
Martyn carried out a thorough survey and we were happy to go ahead with his ideas. He found a straightforward solution for a job we thought would be complicated and at a fair price. CPH may not seem the cheapest but you do get what you pay for.
Lewis and Harrison got the job done with minimum disruption and mess. When our low water pressure (we're not on mains water) became an issue they came up with a neat and effective solution.
All the work was carried out to a high standard, all rubbish was taken away, the job was finished on time and the new system was fully explained to us.
We were also reassured when everyone who entered the house kept to the current Covid guidelines.
All in all, it was a pleasure to have Lewis and Harrison in the house and we can't recommend them highly enough.

January 20, 2021
Unprompted review
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Reply from Chelmsford Plumbing and Heating Ltd

Hi Mr & Mrs Lucas, thankyou for your business and we look forward to seeing you for the annual boiler service

Rated 5 out of 5 stars

Whole house heating upgrade

We had the entire heating system in our house upgraded and Chelmsford Plumbing and Heating were brilliant.

It was a week long project and we had Will here the whole time who was knowledgeable, polite and nothing was too much trouble when it came to the small nuances we had with this project.

However, the measure of a company is not what they do right, it's what they do if something goes wrong. We had an issue with a leak a few days later (nothing to do with the work that was done, it was with the existing pipework which was embedded in the original screed). Martyn was a great and helped us to locate the point of the leak so we would fix it.

Cannot recommend these guys highly enough.

December 29, 2020
Unprompted review
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Reply from Chelmsford Plumbing and Heating Ltd

Dear Mr Bodimeade,

Happy New year and thankyou for your kind comments, I am really pleased for you that the leak has been resolved and you are happy with the installation of the Worcester Bosch 8000 series boiler and unvented cylinder.

Wishing you well

Chelmsford Plumbing & Heating

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