ChickenGuard Reviews 143

When I bought these things, I thought they were absolutely brilliant. But no more. One has a weak motor and cant lift the door. The other, the mechanism in the safety door is jammed. You can nolonger rely on this to keep the chickens safe or open in the morning. Total and utter waste of time. £361.98 spent ! I was dealing with a real person by email and now everything seems to be done with a totally useless AI bot. Check out the many other options on the market.

The door motor failed after 7 months, and after spending an hour troubleshooting using their FAQ to get the unit working, I contacted customer support. After confirming the issue, they sent us a new model to replace the unit with.

Much appreciated... thank you!

Ordered the Chicken Guard All in one which the Australian website said would be shipped within 2 business days. still hadn’t shipped after that time so I contacted customer support which initially had me dealing with a bot before sending my query on to someone who appears to be in the UK. They sent me shipping details that showed the order hadn’t been processed, which I already knew and did not address my concerns - as if they hadn’t even read them. When I followed up asking what was going on I was chided for being impatient and told they are busy and state that they may take up to 24hrs to respond. No local phone number to contact. Eventually they sent an email to their Australian team who never responded. Ended up having to cancel the order and get a refund. Shame since it looks like a great product but just doesn’t seem to me to support the Australian market well. They have a system in place which makes it difficult to contact anyone and makes the turn around time slow. Add to this a delivery time of up to 10 days to regional areas and they are really behind the curve on the level of responsiveness that I expect from an online company.

The locking spring arms jammed. After some conversation, a new door was supplied. This worked for a while then the arms jammed solid and left the door open. Fox Vs chickens - no contest. An absolute massacre.

Did a lot of research before taking the dive into auto coop door openers and choose ChickenGuard All-in-One with a solar panel...Mainly because it seems they have been around a long time and their live chat people were very informative and friendly when I had a few questions before buying.

Working great so far, and even in the little sun we see in winter the solar panel seems to be getting charge from it! Also like the fact that i can change to normal batteries if i want to. Everything else worked exactly as they advertise. long may it continue!

Great service. I had a problem with a unit I'd had for 2 years. ChickenGuard quickly identified the problem and send me the replacement part free of charge which arrived in 2 days.

Good old fashoined service. Thank you.

Wow blown away…. What an amazing customer service team … incredibly helpful… didn’t push me into buying a new product but stead helped me find just a replacement part… great communications … highly recommended!

Bought premium with automatic door several years ago. This is the best product on the market. Technical helpline genuinely patient and helpful. Must have called them 20 times when I forgot how to use various programs. Staff always calm and thorough. No longer need and have just sold easily as the brand is trusted

Bought Xtreme model about a year ago. String broke within a week. Poor response from both retailer and Chicken Guard. Really bad service.
Fixed it myself but have had weekly issues with door not opening/ needs recalibration, door not closing/ door ajar and generally it has been reliably unreliable.
DO NOT BUY THIS. EXTREMELY OVERPRICED AND UNDER PERFORMING product. Look elsewhere.

ChickenGuard.com boasted a flawless door mechanism, yet the initial purchase proved futile, failing outright. A replacement brought fleeting hope—mere two months of operation. Each malfunction elicited patronizing exchanges, fostering a sense of belittlement. Entrusted to secure, it betrayed trust, amplifying skepticism. Displeasure intensified as the faulty mechanism persisted, met with dismissive responses, echoing disdain for customer concern. The persistent unreliability breeds profound mistrust in their proclaimed superiority, their condescending service mirroring the flawed product. What was anticipated as a safeguard became a source of frustration, leaving a lingering aura of mistrust and disdain towards ChickenGuard.com.

I have used chickenguard for a few years. The last unit I bought has never worked properly and when I contact them they always tell me to try something else to try to resolve the situation. 2 months on, it still works only intermittently, which isnt great for the chickens. Its still under warranty and yet they still will not offer a replacement. Shocking customer service. Having to buy another make now.

I had an issue with a Chickenguard EXTREME X5.

After contacting Help Service, Marible over the chat pretty fast identified the issue said they were sending a replacement motor.
Three days later I received the replacement and that fixed the issue.

Thumbs up from Denmark

I would like to thank very much JOHAN from the French helpdesk for his precious help! He called very quickly to solve the calibration of the door. Very appreciated service from Chicken Guard! :-)

Very new to chickens, maintenance, and everything to do with them, but thankfully my friends have pulled through and so has the Chicken Guard! The automatic door has been a life saver and the experience has been smooth and easy. I really couldn’t imagine it going better, and customer service has been so helpful when I do have a hiccup.

I'm new to chickens and was worried about foxes. I've installed the all in one door (was much easier than I thought it would be) and was woken up by the girls yesterday very early morning to a right commotion. A fox had got into the run by digging underneath but thankfully it couldn't get past the coop door as it locks in place until morning. Before I replaced the door it could have just pushed the door up. I'm SO grateful for an excellent product - and so are the girls!

My Mum had her hip done recently and she cant get down in the coop, so we got her an autmatic door opener and it's made such a difference. She was nervous about it at first, but now that the little extender panel sits on top of the coop she can check it as often as she wants without getting down on her knees or waiting for us to come over.

Brilliant! Using the new all-in-one door and I love it, super easy install, looks really smart and keeps the hens safe. Great customer service when I had some questions too, all in all really pleased!

We bought the new ChickenGuard All-in-One unit to put on our new coop and we are delighted with it. It was really easy to install, hubby did it in 5 mins flat, it's just 4 long screws. He had made sure the pop hole was the right size beforehand! We love ChickenGuard, I think we had one of their original units where you attach it to your own coop door, it's on our original coop and still going 6 years later. As we're not getting any younger we really appreciate the extension box so that the controls can be at a height where we don't have to bend down, brilliant. All in all, the All-in-One is a brilliant piece of kit. We had to call Customer Service as we needed a longer cable than the 1.5m computer lead it came with and wanted to check the type and maximum length, the lovely agent advised us that we could buy any length RJ45 at a computer shop near us and then took the trouble to ask if we needed any help with the setup, which we didn't as it was already up and running. Great customer service, very helpful. Thank you to all at ChickenGuard from us and the girls,

I bought two extreme models in December 2022 and I have replaced the batteries three times in three six months on both of the units.
The support is useless, I sent them back for fix or replacement and they returned after a while with absolutley no note or email etc on whether they found a problem!

Item is NOT able to open door in afternoon 😕. WHAT WAS THE STUPID DESIGNER THINKING????? Eats batteries to quickly. Needs to be recalibrated nearly weekly. Door slowly over that week opens less and less and less each day until it stops altogether. DO NOT BUY CHICKEN GAURD UNLESS YOU NEED MORE FRUSTERATION IN YOU LIFE. After sales service is Bull Crap. Steve from New Zealand