ChickenGuard Reviews 143

It is not the best unit in the world as it claims. You buy the standard unit for £124 and the "automatic" is you setting the time for dusk and dawn every day. If you want the sensor to work you have to pay another £24 to get the code to use it. It is a con and there are units that do use sensors for less than £100. The Voss Poultry kit, for example. Neil O of Nottingham

Great product and an absolutely outstanding customer service. I now have 2 Chickenguard systems as I have 2 separate runs. I had them set up for me because modern technology is not exactly my thing... Anyway, I ran into trouble when I decided to switch from summer to wintertime and the company couldn't have been more helpful. They practically got back to me by return, helped me to sort out the issue and couldn't have been nicer though I am sure I must have tried their patience:(.

Unfortunately I cannot recommend chickenguard extreme x5. It worked for about 2 weeks, then the problems started and the headaches began.... Opens only halfway, needs calibration constantly, etc.. Save yourself the trouble and skip this.

The product is ok but the technical support non existent

New model needs batteries replacing every month. It’s a joke vs first model. I’ve bought 2 now.
Waiting to see if they replace this faulty one
Will keep you posted

International Marketing Director

Having had lots of trouble with my last model, chickenguard kindly supplied me with the new model ( to be released later this year). This model has a sensor so can detect a chicken in the doorway and therefore you don’t get a door stuck halfway up or down. I’m delighted with this model, it works every time so I’m now happy to go away knowing that my chickens will be safely shut away.

I have to say that if there has been poor service in the past then they have really upped their game.

My opener developed a fault and a helpful member of staff called Luke took me through some setup changes.

these didn't work so, without any hesitation they sent me a new one and asked me to return the broken one (at their expense) for analysis.

They have now fixed my old one, told me what the fault was and sent it to me as a spare.

Quite exemplary service.

On the product page of the website there is an opportunity to ask a question about the product you are viewing, which I did, 5 days ago (22nd April). Received an email confirming question received and asking to verify my email address, which I did. How much longer do I need to wait for a response? Doesn't give me much faith in a company who can't be bothered.

Wouldn’t be without a chickenguard now! Had our first unit for 4 years now and work’s without any problems.
Bought a second unit for another duck and goose pen and love the simplicity and the features of chickenguard.
I’m surprised about the poor reviews as my experience with their customer service has been fantastic.
Definitely be buying same again for any other poultry projects 5*
Keith

A great product when it works. However, if it doesn't work properly, be prepared to spend a considerable amount of time communicating with this company.

The slogan: 'We are so confident in this unit that we provide 3y warranty as standard' can be interpreted as: 'we are so confident in this unit that if it stops working, you did something wrong'

My chickenguard stopped working properly within one year of buying it. I sent many many emails, and customer support had me opening, unscrewing, rewinding, recalibrating and resetting the device at least twice a week, they had me sending pictures and video's.. all the while claiming that there must be a problem with the setup, and even going as far as to say (quote): 'You could send us the device, but most likely we won't find anything wrong with it', hereby implying the fault is with me.

As a veterinarian with a PhD in oncology, I think I can manage to correctly install a chickenguard device.

Following a string of emails, we are now 19 (!!!) months onwards and I have received much blabla but zero real support.

Have to say I'm extremely disappointed, and will certainly advice anyone against buying a device from chickenguard. Please consider other options, as there are many great alternatives available.

Hope that your product don´t get broken. My stopped working after 10 month and I contacted there support about guarantee. The contact with the support is a terrible experience. It takes very long time before they even send you an answer and then they still doesn´t help you. I have tried to get help for more than 1,5 week but I still don´t know what to do.
If I would buy from them again? Don´t think so...