Chill  Reviews 5,570

Daniel did a great job renewing my car insurance for me today

Extremely shocking experience dealing with Renewals. On the call, I was a bit panicked because my insurance had expired but rather than being patient, the rep was rude, snappy and condescending. The final nail in the coffin came then when he proceeded to slag me off, calling me a derogatory name to a work colleague thinking he was muted whilst he took my money. I have reported the experience to management but to say I was shocked by this encounter would be an understatement, which thankfully was all caught on the recording of the call. I would seriously question this person's professional ability in communicating with customers in such a reputable insurance company due to his inferior customer service and interpersonal skills, low standards, and his general conduct and attitude. I would suggest this person needs to go back to basics with an introduction to customer service training again. All dealings with Chill were very professional and efficient other than this.

Nothing was a problem - excellent service from Jake.

Daniel was helpful, informative and great to deal with! Normally dread renewing, but Daniel helped me sail through it.

Easy to engage and quick to renew.

Nothing seriously wrong except for waiting times... spending 30 minutes waiting for someone to pick up, every time I need to call. That's a lot of wasted time. They need to hire more people to answer phones or improve the range of things that can be done online. Once you get to them, the reps are very nice and generally helpful but I have spent so many hours waiting... that's cost me more than any savings on policies.

Daniel was professional, knowledgeable, and straight to the point. He handled everything efficiently and made the process quick and hassle-free. Great service,
really appreciate the help.

Waiting on phone for one hour so far with no indication how long to get an answer- all I want to do is transfer insurance to a loan car while mine in garage so sitting in garage waiting for the phone to answer. This is NOT customer service

I found Shreeka Mankame very patient,helpful and courteous over the phone.

Daniel helped me renew my insurance. He was very quick and helpful

Shreekar was an excellent representative of your organization.
From the moment the call was answered, he provided exceptional care and concern for my request for a quote to provide comprehensive coverage for a recently purchased vehicle. As my wife and I are new to Ireland, the process was entirely new to us. Shreekar was patient and provided exactly what was asked for as well as scheduling a follow up for us to make a decision. While we could have gone direct with an insurance provider, his professionalism won our business. Will continue to work with Chill solely due to Shreekar.

This would have been a 1-star review concerning the impersonal customer onboarding process and continuous emails about uploading documents which were already provided, then more emails you can't reply to, culminating in asking if the car reg no. which is mentioned on the no claims bonus has been sold and wanting documents to be uploaded that show that I'm no longer in possession of it? Impersonal, convoluted and hugely tedious to deal with. However, today I got a call from Jake who was courteous, helpful and professional. Please, decision-makers at Chill, involve people like Jake immediately after you take our money to make relevant document transfer as painless as possible for us customers. Thanks Jake!!

Daniel the agent I dealt with on the chat line was extremely helpful in helping me renew my policy and complete payment

very good service, easy , clear & helpful agents

Great customer service and very helpful staff who understood my request and responded appropriately. Thank you Chill

I dealt with Daniel and is a very helpful lad. Answered all my questions and helped me go through the renewal process. You're a star!

Unfortunately I can’t get anyone on the phone even as a standing client. Currently on hold 20 minutes in for the second day in a row.

Cian was absolutely lovely to deal with and the only person I spoke to that had correct information😊 Very knowledgeable, helpful and friendly😊

Daniel was extremely helpful and efficient

Daniel from the support Team was excellent an no wait time for an answer. Handled my renewal in great time and provided me with all of the information I needed in a prompt fashion.