Like so many others my experience with this brand has been horrid! I ordered close to $200 worth of clothing in early May and I’m still waiting!! I’ve emailed their customer support countless times wi... See more
Company replied
Chocoandcream
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See what reviewers are saying
0 stars. Absolutely awful quality and looks nothing like the picture of the dress online. Not true to size either. Have tried to contact customer services twice and yes I’ve emailed the trust pilot em... See more
Company replied
Would score less than this if possible. Very poor quality clothing. Looks nothing like the picture. Lack of communication from company also- no replies to emails on how to receive a refund- appar... See more
Company replied
The most hideous experience. Revolting ‘quality’ cheap and hideous. And those are only the items that turned up. Most didn’t. Avoid this scam at all costs!!! Ps. Thanks Aria! The 23 computer genera... See more
Company replied
Company details
Information provided by various external sources
Discover hot fashion at attractive prices at Choco and Cream
Contact info
U.A.E.
- chocoandcream.com
Along with lots of other people on here…
Along with lots of other people on here I'm very dissapointed with the quality of an item received, i ordered some sandals, when they have come they looked ok maybe a little cheap in terms of quality but do look ok and im happy to keep hold of them, however i ordered and all in one black jumpsuit and the quality and fit wasn’t good. I email the company and have not had a reply. Since this review and another email I have had a email and my problems dealt with. Thank you. I’ve increased my star rating because they delt with my problems making the service better plus the sandals were ok.
June 10, 2019
Unprompted review
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY
PRODUCT IS NOT WHAT IT APPEARS TO BE IN PICTURE
VERY DISAPPOINTED
Lori
June 10, 2019
Unprompted review
Reply from Chocoandcream
Hello Lori.
We really appreciate sharing your experience with us and we humbly apologize for the inconvenience that this have caused you. I'm saddened to know that the products did not satisfy you. Rest assured we are doing everything we can to improve.
Please shoot me an email at trustpilot@chocoandcream.com.
Waiting for your email,
Aria Jade
Choco and Cream Support
Chinese scam!!!
Chinese scam!!!
I ordered jumpsuit. Received a completely different and damaged piece. I contacted the customer service and after a long waiting time, they offered to refund me 30% of the price! On an item I didn’t order!!! Either that or send it back to China...
scam!!!!!
June 9, 2019
Unprompted review
Reply from Chocoandcream
Hi Klara,
Thank you for reviewing our service. We are deeply sorry and apologize for any problems you had with our store I can make sure we will do everything we can, to solve your inquiry. Please send us a message to trustpilot@chocoandcream.com for faster processing.
Greetings from Aria - Choco and Cream Support Team
Super shady. Don’t buy from them.
I didn’t actually buy anything but I saw an ad on facebook of a dress I liked. So I googled the company and saw it’s a scam. I posted a warning on the ad for others and they banned me so I can’t comment and they deleted my comments. This is shady AF.
June 9, 2019
Unprompted review
Reply from Chocoandcream
Hi Jessica,
Thank you for posting a review. If you have any questions, concerns or suggestions you may email me at trustpilot@chocoandcream.com.
Waiting for your email,
Aria Jade
Choco and Cream Support
Ok arrived late wasn’t exactly the product I thought but wearable
I told them I would delete and revise my review once my product was received. The package was delivered a month later. Although the colors were nice, it did not look like the image. The image shown looked like a thick jacket with a black lining. It was very thin and there was no lining inside. I can’t wear it as my initial intent to keep me warm, but it is a decent long sleeve shirt.
June 6, 2019
Unprompted review
Reply from Chocoandcream
Hello Mariana,
Thank you for posting your experience.
We are saddened to know that you feel this way we hope we could mend this up for you. With regards to tracking information, we advise customers to wait 2 days upon release since it needs to be updated on shipper's end. Also, our customer support would help you find the correct courier because most customers isn't aware that they have to change the courier for the tracking number be detected. I can help you out with your concern.
Please send me an email at trustpilot@chocoandcream.com.
Waiting for your email,
Aria Jade
Choco and Cream Support
Company appears to be a scam
I too, wish I could provide zero stars. I ordered a dress over a month ago. I received an order confirmation email and money was taken out of my CC. I never received a tracking number. I contacted customer service 2 weeks after my order and I was told that the order had been processed and I would be told when shipped. Never received anything else after that. Still no confirmation of it being shipped and no tracking number.
The second time contacted them, I received a response saying my order was returned because my address was wrong. I find this hard to believe. I know I put in a correct address. Secondly, if it was sent, why did I not receive a tracking number? None of this seems true at all.
I responded asking them to provide me with what address they had on file for me. No response. I am livid. I wish I had read the reviews prior to making a purchase. I am disappointed that this company appears to be a scam.
June 6, 2019
Unprompted review
Reply from Chocoandcream
Hello Monica,
We really appreciate sharing your experience with us and we humbly apologize for the inconvenience that this have caused you. With regards to our processing time it usually take 5-7 business days and shipping take 8 to 12 business days depending on the item. You will then receive a confirmation email with tracking number once it has been shipped. If the code isn't working on the link our customer supports can help you out to select the correct courier.
It is true that some shipping companies can't detect the address that you have given to us and it will be returned back to us, on which you will see on the tracking system, from there we will contact you and confirm your address and mobile number then we will send the products on second attempt with different courier.
Our customer service are handling volumes of request recently and we are attending to each asap.
Please send me an email at trustpilot@chocoandcream.com to further check your concern.
Waiting for your email,
Aria Jade
Choco and Cream Support
HORRENDOUS
The most hideous experience. Revolting ‘quality’ cheap and hideous. And those are only the items that turned up. Most didn’t. Avoid this scam at all costs!!!
Ps. Thanks Aria! The 23 computer generated responses I received regarding my complaint were about as helpful as a hemorrhoid. How soul-destroying it must be for you to work for such an ethically compromised trash peddler? Good luck to you
June 5, 2019
Unprompted review
Reply from Chocoandcream
Hi Sueann,
Thank you for sharing your experience with us. I apologize for the trouble. Please feel free to email me what happened and I will investigate it for you. For sure there is always a reason why and a solution for that since our customer supports are well-trained for that.
Email at trustpilot@chocoandcream.com.
Waiting for your email,
Aria Jade
Choco and Cream Support
I wish I could give zero stars
I wish I could give zero stars. I placed my order 2 weeks ago and got an email with a tracking number that doesn't work. I have emailed the support address 3 times with no response. At this point I feel like this company is a scam, and I just want my money back.
June 4, 2019
Unprompted review
Reply from Chocoandcream
Hello Aimee,
Thank you for rating our service. We are deeply sorry and apologize for any problems you had with our store I can make sure we will do everything we can, to solve your inquiry. With regards to tracking information, we advise customers to wait 2 days upon release since it needs to be updated on shipper's end. Also, our customer support would help you find the correct courier because most customers isn't aware that they have to change the courier for the tracking number be detected. I can help you out with your concern.
Please send me an email at trustpilot@chocoandcream.com.
Waiting for your email,
Aria Jade
Choco and Cream Support
Absolutely appalling company.
Absolutely appalling company.
Do not reply to any emails. I stupidly ordered a dress. The money was taken but no dress has arrived.
AVOID THIS COMPANY. DO NOT ORDER.
June 4, 2019
Unprompted review
Reply from Chocoandcream
Hello Susan,
Thank you for your purchase! I sincerely apologize for the delay. Our team is catering volumes of email recently and will answer your concerns within 24 to 48 hours. I can help you out with your concern.
Please send me an email at trustpilot@chocoandcream.com.
Waiting for your email,
Aria Jade
Choco and Cream Support
Trying to rech customer dervice via…
Trying to rech customer dervice via e-mail and Facebook but no reply!!
i have ordered sandals but didng get tracking number/
June 4, 2019
Unprompted review
Reply from Chocoandcream
Hello Shira,
Thank you for your purchase! I sincerely apologize for the trouble. Our team is catering volumes of email recently and will answer your concerns within 24 to 48 hours. Do not worry I will be helping you out with your order.
Please send me an email at trustpilot@chocoandcream.com.
Waiting for your email,
Aria Jade
Choco and Cream Support
Buyer Beware!
Awful! Do not buy from this company. I wish I had seen these reviews before purchasing my item. The romper I got looks nothing like the photo and is made from a cheap spandex. I’m super disappointed. Hoping I can receive a refund without having to mail back to China :(
June 3, 2019
Unprompted review
Reply from Chocoandcream
Hello Kayla,
We really appreciate sharing your experience with us and we humbly apologize for the inconvenience that this have caused you. I'm saddened to know that the products did not satisfy you. Rest assured we are doing everything we can to improve.
Please shoot me an email at trustpilot@chocoandcream.com.
Waiting for your email,
Aria Jade
Choco and Cream Support
Still no response to my email Aria…
Still no response to my email Aria Jade. Why bother responding online
June 3, 2019
Unprompted review
Reply from Chocoandcream
Hello Areefa,
We have responded to your concerns.
Our email support have attended to your concerns.
Thank you,
Aria
APPALLING SERVICE
This company has an appalling, dreadful service
Your item will not arrive, my order was for a special day for my daughters hen party, 5 weeks prior to the event
The tracking orders they give you do not work and they don’t seem to recognise the fact when you tell them
The emails you send they eventually answer and just apologise with no explanation of resolving your order
I am struggling to get a full refund after waiting 8 weeks so far for this item to be delivered - DO NOT USE THEM
June 2, 2019
Unprompted review
Reply from Chocoandcream
Hello Jill,
Thank you for rating our service. We are deeply sorry and apologize for any problems you had with our store I can make sure we will do everything we can, to solve your inquiry. With regards to tracking information, we advise customers to wait 2 days upon release since it needs to be updated on shipper's end. Also, our customer support would help you find the correct courier because most customers isn't aware that they have to change the courier for the tracking number be detected.
Feel free to email me at trustpilot@chocoandcream.com
Greetings from Aria - Choco and Cream Support Team
Unacceptable service,have written an…
Unacceptable service,have written an email. No reply and no garment either. Please do not waste your time, the garments look lovely but never appear! Gutted because I needed it for an event! Waste of time and money
June 1, 2019
Unprompted review
Reply from Chocoandcream
Hello Michaela,
Thank you for posting your experience with us. We are deeply sorry that you have experienced this trouble. Our team is catering volumes of email recently and will answer your concerns within 24 to 48 hours. Do not worry I will be helping you out with your order.
Please feel free to email me at trustpilot@chocoandcream.com.
Aria Jade
Choco and Cream Support
Worst customer service
Worst customer service. I have been waiting for my order going on 2 months. Nobody contacts you back. I’m shocked a company can go on like this. It’s completely unacceptable. I just want what I ordered or my money back! This was a gift for my sister and her birthday has come and gone with no answer to what happened.
Please don’t order from this company. I wish I searched them out first to see others experiences. I even wrote on their Instagram hoping to get a response but they just deleted my comment. It’s not good.
May 31, 2019
Unprompted review
Reply from Chocoandcream
Hello Kim,
We apologize again for the delay. Our customer supports have catered your request. Please see your email. Our supports are handling volumes of request recently and we are attending to each asap. Your orders were on queue since the product was one of our best sellers.
Thank you,
Aria
Choco and Cream Trustpilot Support
Worst company ever
Worst company ever! I placed an order, it didn't arrive, they took my money then refused to refund or replace the item! Unacceptable and disgusting!
May 31, 2019
Unprompted review
Reply from Chocoandcream
Hi Jessica,
Thank you for sharing your experience with us. I apologize for the trouble. Please feel free to email me what happened and I will investigate it for you. For sure there is always a reason why and a solution for that since our customer supports are well-trained for that.
Email at trustpilot@chocoandcream.com.
Waiting for your email,
Aria Jade
Choco and Cream Support
I don't trust this retailer
Ordered some sandals which looked great in the photographs but arrived damaged and looked cheap for the money. There was no returns form or receipt in the parcel in which they came. Trying to send them back to get a refund is proving difficult. Have emailed but have got no reply so far. I don't trust this company at all.
May 29, 2019
Unprompted review
Reply from Chocoandcream
Hi Tash,
Thank you for sharing your experience. We are deeply sorry and apologize for any problems you had with our store I can make sure we will do everything we can, to solve your inquiry. For damages and wrong sizes, we always offer free replacements to satisfy our customers.
Feel free to email me at trustpilot@chocoandcream.com
Greetings from Aria - Choco and Cream Support Team
Cheap looking tat
Just received my dress. Absolutely awful, cheap looking tat. So disappointed. Looked great in the picture. No paperwork in the parcel about returns. Just one star from me and that's being generous!!!!!!!
May 29, 2019
Unprompted review
Reply from Chocoandcream
Hello Teresa,
Thank you for posting a feedback. I'm sorry to hear about this.
Please feel free to email at trustpilot@chocoandcream.com for your experience and concerns.
Waiting for your email,
Aria Jade
Choco and Cream Support
I should have known better...
I should have known better...
Ordered shoes 3 weeks ago the only confirmation I received contained no tracking info. More than a week after placing my order, I finally received an email with "tracking info" that when clicked, lead me to a site that said it was "bogus information". There is no customer service, the one reply I received after several requests for better tracking info, was in broken English, made no sense and offered to help. I will be filing a fraud alert on my credit card. BUYER BEWARE and stay away from this company
May 29, 2019
Unprompted review
Reply from Chocoandcream
Hello JC,
Thank you for ratingour service. We are deeply sorry and apologize for any problems you had with our store I can make sure we will do everything we can, to solve your inquiry. With regards to tracking information, we advise customers to wait 2 days upon release since it needs to be updated on shipper's end. Also, our customer support would help you find the correct courier because most customers isn't aware that they have to change the courier for the tracking number be detected.
Feel free to email me at trustpilot@chocoandcream.com
Greetings from Aria - Choco and Cream Support Team
Never received order.
Should have read the reviews here first. Ordered a jumpsuit in March, never received it emailed them to tell them eventually got a reply saying it had been shipped but the tracking details didn't work. Thankfully I paid with PayPal who after investigating gave me a refund.
May 28, 2019
Unprompted review
Reply from Chocoandcream
Hi Nan,
Thank you for reviewing our service. We are deeply sorry and apologize for any problems you had with our store I can make sure we will do everything we can, to solve your inquiry. I am glad that you have resolved your issue. Feel free to email me at trustpilot@chocoandcream.com
Greetings from Aria - Choco and Cream Support Team
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