I had a problem with the chocobux site and complained via email to the Escalation Team and my complaint was dealt with very promptly and I had previously left a very bad review and now realise that I... See more
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See what reviewers are saying
What made my experience great is the the company still reached out to me concerning my membership. What the company did well is that they were ready to do refunds on membership payments
Some of the products are good, those I wanted were not available and will no line of sight as to when they will be made available. It’s disappointing but hoping they can stock better going forw... See more
I don’t know how they have got my bank details or who they are but they have taken two amounts out of my bank. I am currently disputing this with my bank to try and get the monies back. Edited/upda... See more
4.1
Great
164 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Great team and enjoyed being involved
July 13, 2024
Unprompted review
I had a problem with the chocobux site…
I had a problem with the chocobux site and complained via email to the Escalation Team and my complaint was dealt with very promptly and I had previously left a very bad review and now realise that I was too hasty in my bad review. Thank you Lena and the Escalation Team for your help.
March 29, 2024
Unprompted review
Thank you for being willing to process…
Thank you for being willing to process my refund
June 18, 2024
Unprompted review
When asking to cancel my account and…
When asking to cancel my account and they made me very comfortable and made it very easy to cancel
May 30, 2024
Unprompted review
To trust this brand
Everything that this company is doing is well structured and planned
May 19, 2024
Unprompted review
Harry was very helpful and cancelked my…
Harry was very helpful and cancelled my account straight away.
May 9, 2024
Unprompted review
Before you do transaction to someone's acc you must make sure that tthe customer is awere of that
Took my money from my acc with out agreement
April 16, 2024
Unprompted review
Cancelation
The problem is taken into charge. I received positive response.
May 2, 2024
Unprompted review
With patience everything it's solved.
Thank you that you are found a solution to solve my issue.
April 21, 2024
Unprompted review
they real easy to contact them
December 19, 2023
Unprompted review
What made my experience great is the…Sincere review
What made my experience great is the the company still reached out to me concerning my membership. What the company did well is that they were ready to do refunds on membership payments
April 2, 2024
Unprompted review
I have received a call and i am…
I have received a call and i am satisfied with it.
March 12, 2024
Unprompted review
I don’t know how they have got my bank…
I don’t know how they have got my bank details or who they are but they have taken two amounts out of my bank. I am currently disputing this with my bank to try and get the monies back.
Edited/updated 28.03.24 - now rectified, chocobux have been in touch and have explained that I have accidentally signed up with them, by whatever means, I honestly do not know how, but I was in Spain travelling at the time. Chocobux have kindly explained that I can have a refund, and I would say this has now resolved the issue. Many thanks & sorry for the confusion.
BR Chris.
February 19, 2024
Unprompted review
Small print is important
After initial disappointment with the misleading advert, the company has reach out with explanation and resolved the problem.
December 9, 2023
Unprompted review
They stealmomey each month..small…
They stealmomey each month..small amounts so you dont understand
December 22, 2023
Unprompted review
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