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Review summary

Created with AI, based on recent reviews

Looking at 29 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and dedication, often highlighting their exceptional customer service. Many people appreciate the team's ability to keep them fully informed throughout the process, making the experience smooth and stress-free. Reviewers frequently mention the excellent service provided, noting the team's efficiency, local expertise, and unique marketing strategies that contribute to successful sales. The communication is consistently described as fantastic, with the team always available to assist and provide support.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently highlight the outstanding... See more

Customer service

Consumers find customer service to be positive. Reviewers consistently praise the team's excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We highly recommend Chosen Home From the valuation and marketing to completion and handover, Lisa and the team were so professional and beyond helpful. Whenever we contacted them they always came ba... See more

Rated 5 out of 5 stars

The Chosen team went above and beyond for us right from the start. From Nikki negotiating our sale in super quick time, to Liz, who kept us fully informed of all progress at every stage of our transa... See more

Rated 5 out of 5 stars

Chosen did an incredible job from end to end. Advising us professionally on the right price and how best to present our house, brilliant marketing package that led to a long list of viewers, great ser... See more

Rated 5 out of 5 stars

I sold my house within a week of it going on the market. Chosens attention to detail was amazing and the pictures and videos of our house made us want to buy it. Every person on the time was extremely... See more


Company details

  1. Real Estate Agents
  2. Real Estate Agency
  3. Real Estate Appraiser

Written by the company

With Chosen you don’t have to pay a fee to sell your home. Chosen Estate Agents, covering Sutton Coldfield, Lichfield and surrounding areas.


Contact info

4.9

Excellent

TrustScore 5 out of 5

152 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Highly recommend!

Having sold and purchased for us, we can not recommend Chosen enough. Everyone worked tirelessly to get both sales through, providing advice and support throughout. A huge thank you to all at Chosen!

May 19, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service from an excellent company

Chosen Homes will be the best choice you make for selling your home.

Lisa kept us up to date with all the viewings and sold our house within 2 months.

The WhatsApp group kept us all up to date and when I had any queries they were answered immediately.

Now where do I start with Gemma, we didn’t have the best solicitors but she fought tooth and nail for us to get it over the line, which meant her working late and even while you was supposed to be on holiday.

I can’t recommend them enough, thank you Chosen Homes xx

June 16, 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely delighted and super grateful

I’m absolutely delighted with professionalism, excellent communication skills, patience and care of Chosen Home! I simply cannot recommend them enough. Thank you ever so much. Especially to the brightest star of the team - Gemma. If not her our completion would take another year or more :) many thanks and the best of success to the lovely team of Chosen Home.

May 26, 2023
Unprompted review
Rated 5 out of 5 stars

Chosen sold our house with the first…

Chosen sold our house with the first viewing!! They were exceptional from start to finish, we had valuations from a number of agents but Nicki was by FAR the best, a wealth of experience, industry knowledge but most important honesty. Can’t recommend them enough. Thanks to the whole team. The photographer they use is 👌🏼 too!

March 31, 2023
Unprompted review
Rated 5 out of 5 stars

Chosen! What a great product

Chosen provide a great service and product. They are streaks ahead of the competitors in the social media section. Superb to have a WhatsApp group for communication.

April 5, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service, excellent communication, super friendly team!!

From start to finish Chosen Home have been phenomenal with every aspect of our house sale. From the initial meeting we found Gemma so professional and knowledgable about the current market and what we could expect when selling our home. We were blown away by the fantastic communication we received from the very moment we put our house on the market, right the way through until completion. We accepted an offer on our property on New Year’s Eve (!) after only being on the market a few weeks. We were always kept in the loop and Chosen followed up on the sale to ensure we had a smooth exchange and completion, right until the last moment. I am delighted with the professional, friendly and approachable service Chosen provided and I will be recommending them to everyone! Thank you so much

March 31, 2023
Unprompted review
Rated 5 out of 5 stars

Selling our family home.

Selling our family home was never going to be easy, but the Chosen Homes team have made it as easy as it could be in the circumstances. Their advice was always professionally given and clear, they have been approachable and patient with us & our needs. We would use them again and wholeheartedly recommend them.

March 31, 2023
Unprompted review
Rated 5 out of 5 stars

Great Experience, Quick Sale

Chris and Gemma from Chosen Home provided great service which was based on listening to my objectives and advising on the best approach. As a result my home sold extremely quickly (just 6 weeks from the listing going live to completion) which was vital for me to move onto the next new life adventure. Chris was gracious in answering my millions of questions and guiding me in the right direction. Great level of service. Thank you so much to the Chosen Home team.

March 28, 2023
Unprompted review
Rated 5 out of 5 stars

We sold two of our properties with…

We sold two of our properties with Chosen Homes and the service we have received has been faultless.
Special thanks to Gemma who worked tirelessly to get the last deal done and kept us informed throughout the process.
It is rare to find someone so dedicated and knowledgeable in their field but Gemma is one of them.
Thank you all and keep up the good work.

March 27, 2023
Unprompted review
Rated 5 out of 5 stars

Estate Agent that genuinely cares.

I recently bought a house which was on the market with Chosen. I can honestly say I have had such a positive experience from the start of this process to the end.

Victoria and Gemma C have been so supportive to me and I honestly cannot thank them both enough. They were always there to call if needed, and they kept me up to date at all times with the sale progression of the house I bought. They really care for their clients and want the best for them and provide a very personal touch compared to other estate agents. I really did feel like nothing was too much trouble and they went out of their way to ensure the sale went through as quickly as possible.

On completion day I was met by Chris who kindly handed over the keys for me- and also a lovely new home card was waiting for me, again a personal touch and there for you until the very end.

I am so happy with my new home and certainly won't be moving anytime soon!! However if I was to ever move again I will definitely choose Chosen over any other estate agent and I honestly do mean that.

Thankyou Victoria, Gemma C and Chris. You have made what was a stressful situation at times a whole lot easier. Your manager/ director should be very proud she has you guys working within the team.

Take care.
Laura M.

February 17, 2023
Unprompted review
Rated 5 out of 5 stars

House sale

Chris, Gemma and the team did an amazing job of selling our home. The team are extremely helpful and respond to any queries quickly. We wouldn’t use anyone else now and have recommended chosen to our neighbours.

February 15, 2023
Unprompted review
Rated 5 out of 5 stars

Honestly couldn’t thank Rob enough…

We chose Chosen Home as the sole agent in selling our house due to their presence in the local area. Rob @Chosen was the real difference, it was down to his passion, dedication, deep knowledge and understanding of the house and its benefits that really placed him on another level. Rob closed the sale almost immediately after listing the house on the market due to @Chosen client database. Rob was extremely supportive from start to finish and always went the extra mile. Chosen Home charge a fair rate for an excellent service, Rob is a good human being, who truly delivers what he promises, we have a lot to thank him for.
Thank you to Rob and Chosen Home.

January 18, 2023
Unprompted review
Rated 5 out of 5 stars

Chosen Homes have been outstanding

Chosen Homes have been excellent throughout the process of us selling our house. Through what has been a prolonged process - no fault of Chosen - they have always been pro-active, attentive and responsive. When there were some major hiccoughs in the process, they helped to speedily resolve the situation, which allowed the delays to be minimised.

Their advertising and sales process made full use of technology which allowed our house to be advertised to its best which facilitated a speedy offer.

All of the staff were incredibly friendly and supportive throughout. I would fully recommend them.

January 16, 2023
Unprompted review
Rated 5 out of 5 stars

Chosen have been excellent!

Chosen have been excellent. Friendly and supportive. They’ve held my hand from sale to completion. Young, forward thinking company which I would highly recommend. Thanks guys!

December 8, 2022
Unprompted review
Rated 5 out of 5 stars

Totally professional & utterly reliable

We have just completed on the sale of a property we had lived in for 33 years. Chosen were recommended by a friend when there were other larger estate agents operating in our area. We had 3 quotes and although not the highest, we selected Chosen as we thought it had the best chance of success and was the most realistic. From the beginning with Nicki and Gemma, they were excellent in arranging, carrying out viewings and putting together all our on line details, assisted by some amazing photos from their very professional photographer. We ended up with 1 buyer whom we stuck with for 7 months and it paid off. During that period our main contact was Victoria. She has been quite superb in terms of keeping us up to date and responding very promptly to all queries. We rarely do reviews but Chosen Homes exceeded our expectations and we would have no hesitation in recommending them. You will not be disappointed and their arrangements regarding fees are well worth an enquiry. They are an exceptionally professional Company.

December 2, 2022
Unprompted review
Rated 5 out of 5 stars

These guys are amazing

These guys are amazing. The whole selling experience with them was brilliant. I was kept up to date every single step of the way . They were always available to speak , I could talk to any team member at any time , no hanging about waiting for calls back . Smooth transaction on sale day . Can’t recommend them highly enough. If you’re looking to sell Chosen are the estate agents to be with .

November 24, 2022
Unprompted review
Rated 5 out of 5 stars

Thank you Team Chosen (Nicki, Rob, Victoria, Chris and the rest of the team!)

What a great team. The service was exceptional and they managed to sell my property quickly with little fuss. They kept me up to date about the sale throughout and felt I was looked after really well. From the initial meeting, the professional photography and virtual tour through to the final sale everything was done to an exceptional standard.

Basically well chuffed with the whole experience! I would recommend Chosen to anyone selling their home!

November 4, 2022
Unprompted review
Rated 5 out of 5 stars

A huge thanks to Nicki and Victoria for…

A huge thanks to Nicki and Victoria for all there help in selling my fathers house.From start to finish they provided a first class and professional service with fantastic communication skills throughout the whole process. If you are thinking of selling your house then Chosen Homes is the place to go!

September 28, 2022
Unprompted review
Rated 5 out of 5 stars

My house sale was a two and a half year…

My house sale was a two and a half year marathon. Chosen Home helped me to navigate the time wasters and get to where I needed to be. They're the team you want on your side. If a buyer pulls out for whatever reason they'll get you a new buyer before you can register the loss! The experience they have between them is 2nd to none. If I had to do it all again, I would choose Chosen Home.

August 26, 2022
Unprompted review

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