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Review summary

Created with AI, based on recent reviews

Looking at 29 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and dedication, often highlighting their exceptional customer service. Many people appreciate the team's ability to keep them fully informed throughout the process, making the experience smooth and stress-free. Reviewers frequently mention the excellent service provided, noting the team's efficiency, local expertise, and unique marketing strategies that contribute to successful sales. The communication is consistently described as fantastic, with the team always available to assist and provide support.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently highlight the outstanding... See more

Customer service

Consumers find customer service to be positive. Reviewers consistently praise the team's excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We highly recommend Chosen Home From the valuation and marketing to completion and handover, Lisa and the team were so professional and beyond helpful. Whenever we contacted them they always came ba... See more

Rated 5 out of 5 stars

The Chosen team went above and beyond for us right from the start. From Nikki negotiating our sale in super quick time, to Liz, who kept us fully informed of all progress at every stage of our transa... See more

Rated 5 out of 5 stars

Chosen did an incredible job from end to end. Advising us professionally on the right price and how best to present our house, brilliant marketing package that led to a long list of viewers, great ser... See more

Rated 5 out of 5 stars

I sold my house within a week of it going on the market. Chosens attention to detail was amazing and the pictures and videos of our house made us want to buy it. Every person on the time was extremely... See more


Company details

  1. Real Estate Agents
  2. Real Estate Agency
  3. Real Estate Appraiser

Written by the company

With Chosen you don’t have to pay a fee to sell your home. Chosen Estate Agents, covering Sutton Coldfield, Lichfield and surrounding areas.


Contact info

4.9

Excellent

TrustScore 5 out of 5

152 reviews

5-star
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How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Above and beyond

Chosen have been professional, enthusiastic and responsive at every step. We instructed them 4 days ago and they have already arranged and advertised stunning photosand beautiful videos leading to 2 viewings with immediate feedback.

July 21, 2022
Unprompted review
Rated 5 out of 5 stars

Great Experience with Chosen

Great experience with Chosen. They focused quickly and incisively on the target market and produced the goods - The Sale of my house speedily. Thanks to Nicki, Gemma and Victoria for your care and attention throughout the whole process - from Accepted Offer to Completed Sale.

July 18, 2022
Unprompted review
Rated 5 out of 5 stars

Fabulous service

Victoria was responsible for the progression of our house sale and also the purchase of our new house. She was an absolute godsend! She very often went above and beyond her duties to help out or to find out information to support us with our concerns. She was always calm, polite and very professional and frequently was required to reassure us as very stressful clients! An absolute asset to her employers. You will not be disappointed.

July 13, 2022
Unprompted review
Rated 5 out of 5 stars

Exceptional service

Despite not being our estate agent, we purchased through Chosen homes and they were excellent throughout the whole process. Swift communication and always on hand to help. Both Victoria and Nikki were amazing. Exceptional professionalism shown from start to finish.

July 4, 2022
Unprompted review
Rated 5 out of 5 stars

Chosen were exceptional!

Chosen were exceptional with their customer service throughout the process from start to finish. They listened to us as customers, how we used the space in our home then created marketing materials to sell the key features of our property.
The team at Chosen were always helpful, they provided timely feedback from all viewings and were consistent with their quality approach at all times.
I would highly recommend choosing Chosen when considering buying or selling a property.
Many thanks Chosen.

June 23, 2022
Unprompted review
Rated 5 out of 5 stars

The best of the best!

We were dreading the process of selling and buying a new home after two very (unnecessarily) stressful moves but Chosen were superb and made the whole process so much easier, going above and beyond. Nicki's enthusiasm and expertise shone through from our very first meeting and unlike other estate agents she made herself available to answer any questions 7 days a week even after exchange. The photos and Matterport video tour were exceptional and couldn't be any more different to some of the poor phone camera photos we often saw online. And huge credit to Victoria who kept us updated throughout the whole process and doggedly chased solicitors on both sides to ensure there were no slippages and kept everyone abreast of developments. Victoria always responded to text messages and emails within a few hours (often minutes). The whole process was seamless and Chosen has truly disrupted the traditional bricks and mortar estate agent model. We would highly recommend them!

June 13, 2022
Unprompted review
Rated 5 out of 5 stars

Chosen Homes were superb from start to…

Chosen Homes were superb from start to finish. They handled our sale efficiently, totally communicative and always happy to talk through any queries. Both Nicky and Rob were a pleasure to deal with. I would recommend Chosen 100%, they made the whole process seamless and worry-free.

May 19, 2022
Unprompted review
Rated 5 out of 5 stars

Chosen Home - Thank You!

We met Nicki by chance when we were viewing a potential property to buy and move. Nicki oozed professionalism and there and then we decided that we would like Chosen Home to act in the sale of our home. The whole team were so easy to deal with from the photographer, Rob, Hannah and of course Nicki. They did their due diligence on respective buyers for our home to ensure no ones time was wasted. They helped all through the process going well beyond their expected duties. Oh and finally - we had zero fees to pay for the sale of the house!

April 30, 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommended

If you want a smooth transition selling your home it's choose Home every time!
After unsuccessful experience with springbok...I would not ever recommend that agent.
Rob in particular restored my faith in selling with Chosen Home.
Photos, virtual tour and viewings
Were done with ease.
When my Home went live...immediately viewings began.
They acheivived asking price for me...I was delighted🤗
With fee picked up by buyers...win win for me😊
They took care of everything, I never had to chase them.
Well wishes and generous thank you gift was a lovely touch
Huge thank you to Rob and Team

Bridget

February 21, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Service & Communication! Thanks Nicki and Team!

We purchased through Chosen Home and met Nicki at the home we have purchased, for a viewing. Nicki was attentive, accommodating and extremely helpful and has been throughout. Communication was brilliant and given the chain involved Nicki has been excellent at trying to commandeer everything and keep us updated. This has all led to us being able to purchase our dream property. A fantastic company and team to deal with and I wish them all the best going forward! Keep it up guys!

February 14, 2022
Unprompted review
Rated 5 out of 5 stars

Five Star Service

I have received an absolutely amazing service from Nicki and Rob at Chosen Homes. Although sceptical at first about no fees for the seller, I was eventually won over by Rob's enthusiasm about how the Company work. Well one week on from being 'live' on Rightmove and our home is sold and we have achieved over the asking price as well. Nicki and Rob have been magnificent in dealing with all the appointments and viewings and, above all, keeping us informed of what progress was being made.
If you are planning on moving home in the future, definitely use Chosen Homes. You will not be disappointed.

February 2, 2022
Unprompted review
Rated 5 out of 5 stars

Simply The Best

I was somewhat skeptical when we first contacted Chosen, however I can honestly say we have been blown away by the service and professionalism of Rob and the Team. We had a somewhat demanding buyer who insisted on multiple surveys and reports and each time the Chosen Team arranged to attend and oversee on our behalf. I have dealt with lots of estate agents and these guys are a different class.

January 7, 2022
Unprompted review
Rated 5 out of 5 stars

Great service …

I have had wonderful service from Rob at Chosen. He has gone above and beyond to sell my home by always being there on the end of the phone to give me the benefit of his extensive experience.

December 21, 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant service!

Right from the start, Hannah was prompt, reliable, efficient, professional and friendly; I had my late father's property to sell long distance, and she made the whole process as pain free and simple as possible. She or her partner were always available to help or answer a question, and her advice was invaluable. As the cherry on the cake, as a seller, I paid no fees - so for me, ChosenHome was definitley the best choice. Outstanding service - thanks guys!

December 11, 2021
Unprompted review
Rated 5 out of 5 stars

5 Star service!

Thank you to the Chosen team for being attentive, professional and helpful during the sale of our property. Nothing was too much trouble. From advising on the sale process to the photography and the virtual tour, each element of the sale process has been first class.

October 16, 2021
Unprompted review
Rated 5 out of 5 stars

What can l say

What can l say, but soo happy with the service we got we Chosen Home. Very direct and to the point which was good for us as we didn't want a lot of back and fourth going on. The feedback what we got from them about selling the house was amazing as those changes helped us as well.

October 12, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

We sold our property in less than a week all thanks to the professionalism and expertise of chosen. We are glad we selected chosen after a really bad experience with another estate agent. And best of all we didn't have to pay a penny to sell our house.

October 10, 2021
Unprompted review
Rated 5 out of 5 stars

Chosen Home were excellent

Chosen Home were excellent! Very efficient and proactive, they made my life incredibly easy. I couldn't speak more highly about their quality of service. Brilliant!

October 9, 2021
Unprompted review

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