Christian Rose  Reviews 

185
•
TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

I ordered a cap for my 14 year old son on Monday 27th July using his savings and some birthday money. I immediately received an email reply confirming receipt of my order and confirmation... See more

Rated 5 out of 5 stars

My son loves Christian Rose stuff and is building quite a collection of the hats. They are excellent quality and often on sale so I snap them up whenever I can. Really nice brand that still has an ex... See more

Company replied

Rated 5 out of 5 stars

Wow what can I say I took a chance On buying one of these hats and ended up buying another hat the quality stands up to a D squared very happy with it detailing on the inside sets it off lovely hats w... See more

Rated 1 out of 5 stars

Ordered a trucker cap and the order is wrong, Sent several emails and messages and not bothered to reply, This is very frustrating at this hat cost £45.00 all I want is a replacement Appre... See more

Company replied

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3.1

Average

TrustScore 3 out of 5

185 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

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3.1

All reviews

(185)

12 reviews in the last 12 months

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Rated 1 out of 5 stars

Absolutely abysmal company

Absolutely abysmal company. Ordered a hat on the 16th of December in readiness for Christmas. Didn’t arrive that left a teenage nephew pretty disappointed on the day. No email to say that they were out of stock or it wouldn’t be being sent. Come the 11th of January I wrote an email explaining my situation, was offered a refund. I accepted this as £40 for a baseball cap is steep and I wanted to go out and buy one for my nephew seeing as he still had nothing at this point. We are now the 18 of January, not had so much as an email response to my request for a refund let alone my money back.
Would never use this company again, and would advise anyone else against doing so. Products don’t arrive, customer service is non existent. I’ll take this down when I get a refund as an awareness piece for those reading this so they know I still haven’t received one.

January 18, 2025
Unprompted review
Christian Rose  logo

Reply from Christian Rose

Hi,
We’ve recently been experiencing some logistical issues due to our move to a larger facility, and we are currently working through some teething problems. Please re-email us at customercare@christianroseclothing.com, and we will make sure your situation is dealt with promptly. As an apology for the inconvenience, we’d also like to offer you a product or discount.

Kind Regards,
Cheye Alexander - CEO

Rated 1 out of 5 stars

Ordered a hat for my son for Christmas…

Ordered a hat for my son for Christmas and still waiting. I have tried numerous times to make contact and no reply to emails

December 16, 2024
Unprompted review
Christian Rose  logo

Reply from Christian Rose

Hi,
We’ve recently been experiencing some logistical issues due to our move to a larger facility, and we are currently working through some teething problems. Please re-email us at customercare@christianroseclothing.com, and we will make sure your situation is dealt with promptly. As an apology for the inconvenience, we’d also like to offer you a product or discount.

Kind Regards,
Cheye Alexander - CEO

Rated 1 out of 5 stars

I ordered for some hart

I ordered for some hart, but wrong order was sent to me. After every inquiry, I was told to return the order back,but after 3 weeks of the return, I haven't heard anything from anyone from CR.not even to return the original order that I made. PayPal has taken over the case now.

November 25, 2024
Christian Rose  logo

Reply from Christian Rose

Hi,
We’ve recently been experiencing some logistical issues due to our move to a larger facility, and we are currently working through some teething problems. Please re-email us at customercare@christianroseclothing.com, and we will make sure your situation is dealt with promptly. As an apology for the inconvenience, we’d also like to offer you a product or discount.

Kind Regards,
Cheye Alexander - CEO

Rated 1 out of 5 stars

Wrong cap has been sent

Order a cap from Christian rose,the cap I received were the wrong one I've ordered. Have tried to get in touch with customer service several times but no response.😡 it's a joke. I would never use this company again. Customer service is a waste of space. They very quick to take your money and send the wrong item.

November 22, 2024
Unprompted review
Christian Rose  logo

Reply from Christian Rose

Hi Rob,

We are sorry to hear you have had a bad experience with our customer care team. I have flagged this to our team and they will be in touch if they haven't already.

We aim to make sure all our customers are catered to and unfortunately we are human and errors happen.

Thanks again for giving us a review and allowing us to know where we need to improve for the future.

Kind Regards,

CR Team

Rated 1 out of 5 stars

I haven’t received my order still & no…

I haven’t received my order still & no replacement as yet 😡

November 25, 2024
Christian Rose  logo

Reply from Christian Rose

Hi,

Thank you for your review. I have investigated your order and seen our team have been communicating with you and have resent your order out to you, as the first was lost by evri. This has now been delivered and a refund was also made for inconvenience caused.

Rated 2 out of 5 stars

been waiting over a week now for a…

been waiting over a week now for a delivery of a hat and had no email saying its been shipped or yet dispatched and no email regarding any delay of it and was ordered on the 13th of august

August 13, 2024
Unprompted review
Christian Rose  logo

Reply from Christian Rose

Hi,
We’ve recently been experiencing some logistical issues due to our move to a larger facility, and we are currently working through some teething problems. Please re-email us at customercare@christianroseclothing.com, and we will make sure your situation is dealt with promptly. As an apology for the inconvenience, we’d also like to offer you a product or discount.

Kind Regards,
Cheye Alexander - CEO

Rated 5 out of 5 stars

Fantastic caps with great detail and…

Fantastic caps with great detail and colouring, just received my 5th one and never disappointed and will definitely be buying more.
Super fast delivery which is a added bonus.

July 10, 2024
Christian Rose  logo

Reply from Christian Rose

Hi Adam,

Thank you for your review, we are super happy you love our products. Cap collection on fire!

Warm regards,
Customer Service Team
Christian Rose Clothing

Rated 3 out of 5 stars

Packing was poor for a hat that cost…

Packing was poor for a hat that cost £45-£50 and had a whole in the box so not sure if that was done in transit. Hat however was fine and very good quilts just feel packaging needs improvement to reflect the price.

July 5, 2024
Christian Rose  logo

Reply from Christian Rose

Hi Hayden,

Thank you for your review. On this occasion we feel our courier has damaged the packaging, but internally we are in the process of improving packaging and strength, so this does not happen. We wish to make it the best experience for all our CR family in the future.

Warm regards,
Customer Service Team
Christian Rose Clothing

Rated 5 out of 5 stars

Great caps

Great caps, delivered promptly. Will definitely purchase more.

November 24, 2023
Christian Rose  logo

Reply from Christian Rose

Thank you Sajid, enjoy your caps

Rated 5 out of 5 stars

Perfect

The service was great and very fast. Cane on time and nothing was wrong with my order.

November 24, 2023
Rated 1 out of 5 stars

I placed an order and to this day I…

I placed an order and to this day I still haven't received anything, I emailed them so many times and until yesterday they finally decided to respond. They meant to get Back to me pertaining my order, still nothing and it is now five days .

November 27, 2023
Unprompted review
Christian Rose  logo

Reply from Christian Rose

Hey George. Your order was delayed due to black friday shipping delays. Your order is on the way, we hope you enjoy your purchase.

Thanks!

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