I have been/am truly impressed with the recognition of my and it seems many others negative experience with the past owners of this iconic company.. It seems like Dani and co are working round the cl... See more
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I’ve just had my confidence in Christy’s Hats restored. As other customers have experienced, I had a problem with an order placed before Christmas. Right hat, completely wrong size! Company then went... See more
Company replied
I bought 3 caps in December and the old company took the money but nothing was delivered. Now, the new company has picked up my order and delivered the closest things they had to what I had ordered. O... See more
Ordered 2 hat in early December which were never shipped. Money was obviously taken straight away and I received a dpd notification that they were expecting my parcel, however it never arrived. Ema... See more
Company replied
Company details
Written by the company
British Hat Maker for 253 Years | Handcrafted Hats & Caps by Christys London. Under new ownership since 11 February 2026, with a renewed commitment to quality, craftsmanship, and customer experience.
Contact info
3.8
Great
183 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beautiful product
Beautiful product, lovely to wear and kept updated with the process and delivery.
January 23, 2019
Unprompted review
Always a delight
Dealing with Christys’ Hats as an overseas customer is always a positive experience. I have never been disappointed in the service I have received by telephone or online, in the quality of the hats or in the quality of the other products I have purchased. Ordered goods always arrive promptly and carefully packaged, reflecting both Christys’ pride in its name and its assiduous attention to its customers.
January 23, 2019
Unprompted review
Excellent product excellent service
January 23, 2019
Unprompted review
A company to trust for all your hats.
A company that knows hats, and has a pedigree of fine hat making. I love all of their styles,especially the Fedora's, I love my Fedora hats and I am pleased to see them become more fashionable. F you want to wear a hat, don't buy cheaper copy's as they won't cut cut the mustard, buy in confidence from Christy's. They are awesome hats and their customer service iscsevond to none. Top class service from top hat makers.
January 23, 2019
Unprompted review
You sent this hat to Thailand for me
You sent this hat to Thailand for me. It arrived with no problems! Thank you.
January 23, 2019
Unprompted review
A fantastic hat
The hat I purchased is one of the best quality hats I have ever purchased
Looks great, very comfortable and quality material, I don't think I will be going anywhere else for my hats in the future 10/10
January 23, 2019
Unprompted review
Hat fedora Amazing job
The hat I have receveid today is absolutely amazing stylish and beautiful as I expected. Amazing job!!!
January 23, 2019
Unprompted review
I ordered 3 hats and only received 2
I ordered 3 hats and only received 2. When I called the store they told me they knew they only sent 2 and would refund me for the one they didn’t send. I still have not received the refund and it’s been over a month and no reply’s to my emails. I will never order from them again. Horrible experience and horrible customer service.
January 23, 2019
Reply from Christys' Hats
Hi,
We’re very sorry for the frustration caused.
The previous company operating this brand went into liquidation before we took over. We are the new owners and are currently working through this feedback .
We’re committed to rebuilding trust and delivering the service this brand deserves.
Good quality product
Good quality product received by post in Time for Xmas Period.
January 23, 2019
Unprompted review
Good quality hat and it fits my head…
Good quality hat and it fits my head properly too
January 23, 2019
Unprompted review
I love Christy's Hats
I love Christy's Hats! I've never been to a brick and mortar store, but Christy's on-line store offers an excellent selection of hats in a wide variety of colors, styles, and sizes. I am an international customer but Christy's still made the payment and shipping processes fast and painless. Christy's has my loyalty.
January 23, 2019
Unprompted review
Traditional English Hat Shop
Great customer service and super quality hats that are competitively priced.
January 23, 2019
Unprompted review
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