I have been/am truly impressed with the recognition of my and it seems many others negative experience with the past owners of this iconic company.. It seems like Dani and co are working round the cl... See more
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I’ve just had my confidence in Christy’s Hats restored. As other customers have experienced, I had a problem with an order placed before Christmas. Right hat, completely wrong size! Company then went... See more
Company replied
I bought 3 caps in December and the old company took the money but nothing was delivered. Now, the new company has picked up my order and delivered the closest things they had to what I had ordered. O... See more
Ordered 2 hat in early December which were never shipped. Money was obviously taken straight away and I received a dpd notification that they were expecting my parcel, however it never arrived. Ema... See more
Company replied
Company details
Written by the company
British Hat Maker for 253 Years | Handcrafted Hats & Caps by Christys London. Under new ownership since 11 February 2026, with a renewed commitment to quality, craftsmanship, and customer experience.
Contact info
3.8
Great
183 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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The Homburg (my first purchase)
I ordered a Homburg from them (my first purchase from Christy, prior to that I used another reputable hatter!) despite a slight mix up and delay in delivery the quality of the hat and fit is exceptional. I would recommend to anyone and shall be using them in the future.
January 23, 2019
Unprompted review
The hat I purchased is excellent and…
The hat I purchased is excellent and the service was too.
I will be getting another hat in a different colour when my size is in stock.
January 23, 2019
Unprompted review
I Love it!
I Love it!
It is very stylish and much less ubiquitous than those gigantic baker boy caps...
The quality is fab and I am glad that I paid slightly more for something so gorgeous.
January 23, 2019
Unprompted review
Ordered hat on 2/1/19 with approx 7 day…
Ordered hat on 2/1/19 with approx 7 day dispatch, contacted them 19/1/19 asking them to cancel the order as it was too late for the event I needed it for, and on the 22/1/19 I had an email saying it was dispatched, which obviously wasn’t as I never received it!!! Disappointed that I was not notified of the delay, if I had known I could have tried elsewhere for a hat!
January 23, 2019
Reply from Christys' Hats
Hi,
We’re very sorry for the frustration caused.
The previous company operating this brand went into liquidation before we took over. We are the new owners and are currently working through this feedback .
We’re committed to rebuilding trust and delivering the service this brand deserves.
The hat is not made well and does not…
The hat is not made well and does not fit my husband's head. To return the hat to London was going to cost me over $100. I did not mail it back. I have emailed Christy's to find out how to return it within the 21 day allowed return, but have not heard from the company. Shipment of the hat was fine. Heard from the company several times. Since then, nothing on the need to return.
I would like to return the hat, be refunded and not cost me almost the value of the hat in mailing cost. I would like to hear from Christy's to how I get this return done.
Terri Thomas
713-806-1902
January 23, 2019
Reply from Christys' Hats
Hi,
We’re very sorry for the frustration caused.
The previous company operating this brand went into liquidation before we took over. We are the new owners and are currently working through this feedback .
We’re committed to rebuilding trust and delivering the service this brand deserves.
Very good shopping experience.
Great, timely service when buying a present for my Dad. My only preference would be more appealing packaging. It was more like a trade delivery for a shop than to an end consumer.
January 23, 2019
Unprompted review
Lovely product
Lovely product, I am so pleased I bought my hat from Christy’s
January 23, 2019
Unprompted review
Overall great service
The hats were quite nice, especially for the price. One hat was very slightly damaged when it arrived.
January 23, 2019
Unprompted review
Great service and great quality
Great service and great quality ! Would not hesitate to shop with Christy’s again .
January 23, 2019
Unprompted review
Excellent quality and amazing service
Excellent quality and amazing service
Thank you!
January 23, 2019
Unprompted review
Style over fashion
Quality hats and stylish too. It doesn't get better
January 23, 2019
Unprompted review
Very slow returns.
January 23, 2019
Reply from Christys' Hats
Hi,
We’re very sorry for the frustration caused.
The previous company operating this brand went into liquidation before we took over. We are the new owners and are currently working through this feedback .
We’re committed to rebuilding trust and delivering the service this brand deserves.
Great price great service
Great price great service - excellent product
January 23, 2019
Unprompted review
Great style & quality at a sensible…
Great style & quality at a sensible price.
January 23, 2019
Unprompted review
I sent an email but no one got back to…
I sent an email but no one got back to me.
I'd like to exchange the hat a bough but can't recover the password for my account.
January 23, 2019
Unprompted review
Reply from Christys' Hats
Dear Mr McQuinn,
Sorry about the delay getting back to you. You request and order were from separate email addresses so we were unable to match things on our system. We have just responded to your query.
Best regards.
Christys' London
I bloody love the two hats I purchased
I bloody love the two hats I purchased.
Amazing quaintly and they are beautiful
I will be buying again
January 23, 2019
Unprompted review
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