Churchers Solicitors Reviews 

105
TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

What an appalling excuse for a Solicitors!! Do not use these solicitors if you want to sell a house. They are slow, inept, poor communicators and totally useless when it comes to organising the sale o... See more

Rated 5 out of 5 stars

The service I received was very good. Susan Prescott was extremely professional, her approach putting me at ease and relaxed, it being courteous, friendly, knowledgeable in answering my questions in t... See more

Rated 1 out of 5 stars

I have found Churchers solicitors to be expensive with a poor slow service..even a complaint against them gets no speedy reply. I would not recommend them for any legal advice or matters as they charg... See more

Rated 5 out of 5 stars

Amy Hosell is a brilliant criminal defence solicitor! She is extremely switched on and did a fantastic job of defending me during trial when falsely accused of assault by a neighbour. Amy tore throu... See more

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Churchers Solicitors, a leading Hampshire law firm providing legal services for businesses and individuals on the South Coast


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3.0

Average

TrustScore 3 out of 5

105 reviews

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3.0

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(105)

8 reviews in the last 12 months

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Rated 5 out of 5 stars

Alanna White

Alanna White at your Fareham office, was highly recommended to me by a family member.
She has certainly surpassed all expectations with me.I think Alanna is an absolute credit to your company, and will not only use her again, I will be recommending her to others.
I would like to offer my gratitude for her kindness and professionalism guiding me through the process.
John Dillon-Shallard

November 17, 2021
Unprompted review
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Reply from Churchers Solicitors

Thank you for taking time to leave a review, I will certainly pass your kind words onto Alanna.

Rated 5 out of 5 stars

Personal information

Jo was absolutely amazing today she made me feal relaxed and answered all my questions first class service and lady

November 12, 2021
Unprompted review
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Reply from Churchers Solicitors

Thank you for taking time to leave a review, I will certainly pass your kind words onto Jo Gilholm.

Rated 5 out of 5 stars

Highly recommend Jo Gilholm

Guidelines for Reviewers
I would highly recommend Jo Gilholm who dealt with my separation issues. Although I was rather tearful at the first meeting, Jo explained what was needed and the timeframe in which it would be done. Jo managed to sort my situation out in very quick time and liaised with the conveyancing department to expedite the solution. Throughout she advised me of the best course of action. Thank you Jo.

November 9, 2021
Unprompted review
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Reply from Churchers Solicitors

Thank you for taking time to leave a review, I will certainly pass your kind words onto Jo Gilholm.

Rated 5 out of 5 stars

Faye Evans

I am Suzanne Davis I would like to say I saw Faye Evans for my will and Advice on other matters what a very helpful lady and I appreciate all that she done for me i would always use Faye Evans for any advice in the future I am very happy with her .

October 4, 2021
Unprompted review
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Reply from Churchers Solicitors

Thank you very much for leaving a review, I will make sure your kind words are passed on.

Rated 1 out of 5 stars

Lack of promised communication

My house is packed and i’m ready to move and yet my emails and phone calls go unanswered. It cost us a lot of money in stamp duty by not completing today. The Churchers promise of communicating with us has not been met. We are very upset

September 30, 2021
Unprompted review
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Reply from Churchers Solicitors

Thank you for taking time to leave a review. Without your name I am unable to contact you to discuss your comments – or even to confirm that you are a client of the firm. All phone calls made to us during normal working hours will be answered, even when we are extremely busy, as we have engaged an external company to handle any ‘over flow’ calls. With regard to your completion, no solicitor will have told you to ‘pack your house’ without first confirming that all parties are able to move on the date agreed and monies are available to complete the transaction. I can confirm that where we have told clients that the completion date was on or before the 30 September, all of those matters were completed. Where a completion was not possible on or before the end of the Stamp Duty holiday, all our clients were notified in advance. You may not have been able to complete yesterday, but that won’t be due to any fault on our part and you will have been made informed of the reason for any delay.
Ian Robinson, Managing Partner

Rated 5 out of 5 stars

Caring support for wills and probate

Our heartfelt thanks to Jessica Measham for her caring and professional support to our family. Both of our parents died within days of each other just before Christmas 2020. As we struggled with grief and the difficulties a double death involves Jessica was always there for us handling everything we threw at her in such a calm and caring way, I don't know how we could have got through those dark days without her reassuring help, support and care. Thank you so much Jessica.

August 21, 2021
Unprompted review
Rated 5 out of 5 stars

Outstanding conveyancing

Diana Deacon from the Cowes office was recommended by a friend for the sale of our London home and she also just recently helped with buying a home in Cornwall.
She is absolutely the most professional and efficient solicitor I could hope for. Everything was considered and completed and confirmed before I even thought of the next step. She was so reliable that without her the long chain with the sale in London and the uncertainty of buying in Cornwall during a very hot market would have been a nightmare. I cannot thank her enough for all the excellent help and support she provided.

August 15, 2021
Unprompted review
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Reply from Churchers Solicitors

Thank you for leaving a review and your property sale and purchase progressed smoothly, we will pass on your lovely comments to Diana.

Rated 5 out of 5 stars

Thank you Faye Evans and Alanna White…

I highly recommend Churchers Faye Evans and Alanna White. I initially had queries regarding a Trust. To find answers I googled and stumbled upon STEP, choosing to contact a TEP named as Faye... I found Faye to be very helpful, caring, explained clearly, thorough, plus generous with her time. I then contacted Churchers again concerning a contract and CHC. I was put in contact with Alanna White, very approachable, helpful and showed compassion to the situation, not just helping but wanting to help. I would not hesitate to contact them again. Thank you both for your kind help.

July 28, 2021
Unprompted review
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Reply from Churchers Solicitors

Thank you for leaving some very positive feedback. We are pleased Faye and Alanna were able to assist you with your matters and we will pass on your kind words to them both.

Rated 5 out of 5 stars

Excellent Divorce advice and support

Divorce is a hellish process. Leesa and her team guided me through this very challenging ordeal; expertly advising, supporting and reassuring me at every step. Leesa's robust and steadfast advice ensured matters were resolved professionally, fairly and effectively. I am immensely grateful. I would most strongly recommend Churchers.

July 28, 2021
Unprompted review
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Reply from Churchers Solicitors

Thank you for taking time to leave a review. We are glad Leesa was able to assist you and will pass on your kind words.

Rated 1 out of 5 stars

Very Poor Service

After taking instructions to perform conveyancing, Churcer's did nothing, and communicated even less. Phone messages and emails went unanswered. I have lost patience with this firm, who have behaved very unprofessionally in my experience.

July 14, 2021
Unprompted review
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Reply from Churchers Solicitors

Dear Mr Halford. I am very sorry that you did not receive a good experience regarding the transfer of equity in your property. I have spoken with the solicitor concerned and note that you have been sent a full and unconditional apology. This is a most unfortunate and isolated incident which occurred during an exceptionally busy period at the end of the Stamp Duty holiday, when an unprecedented number of demands were being made on staff time. Please also accept my apologies. Regards Ian Robinson

Rated 5 out of 5 stars

Conveyancing - Purchase of a flat

I recently used Churchers for the purchase of a property. The conveyancing was dealt with by Michelle Low and her colleague Atti. I found Michelle and Atti to be very professional, helpful and they made themselves available to answer my queries. I would certainly instruct Churchers again. Michelle and Atti are a great team who are an asset to this firm.

June 6, 2021
Unprompted review
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Reply from Churchers Solicitors

Good afternoon Mr Poole. Thank you very much for your kind review, I am very pleased everything went smoothly with your purchase. I will certainly pass on your comments to Michelle and Atti. Churchers

Rated 2 out of 5 stars

I have been asked by churchers to write…

I have been asked by churchers to write a review ..
Claire Bond ..
Nice lady but I never felt she was fighting my corner , only going through the legal motions..
I would not use this company again ..

June 1, 2021
Unprompted review
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Reply from Churchers Solicitors

Thank you for taking time to leave a review. I am sorry that you felt that we were uninterested in your matter, which I can assure you was not the case. Claire worked very hard to achieve the best settlement for you in the circumstance, however she was only able to work with the information she received. Kind regards
Ian Robinson

Rated 1 out of 5 stars

Hoped for a supportive solicitor, didn’t happen

Had the pleasure of having a solicitor from the Fareham office who did not seem to care much about me as her client and only about the company’s ‘reputation’.
Always felt like i was troubling her as there was no sympathy, might as well have just hired a robot to be my solicitor.
As if divorced isn’t hard enough, my ex husband’s solicitor was more sympathetic to me than my own solicitor! It’s kind of still shocking to me and considering the constant invoices and reminders in my inbox you would expect more... and if there was any outstanding payment, there would be no contact at all (relatable to another reviewer)
I truly feel like this solicitor didn’t like me because i was not British. Perhaps Churchers are good solicitors but this review is based solely on my honest EXPERIENCE which I feel entitled to share as in a time of extreme financial difficulty, I have given some of my last pennies to this company (even needed to borrow money from my parents who are struggling with finances themselves)

May 13, 2021
Unprompted review
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Reply from Churchers Solicitors

Dear M.O. Thank you for taking the time to leave a review and I am very sorry that you are unhappy with the service we offered. I am unable to identify you from your initials or the solicitor concerned and would be grateful if you would contact me on 01329 822333 to discuss your experience. I am most upset that you consider your treatment was due to not being British as Churchers has an Equality and Diversity Policy which all staff strictly adhere to, so do not believe that is the case. We also have a Complaints Policy, a copy of which I can provide on request. Kind regards. Mr Ian Robinson, Managing Partner

Rated 5 out of 5 stars

Advice with empathy

I recently used Churchers for a commercial matter. Matthew Bailey provided assistance and was knowledgeable, articulate, empathetic and a down-right nice bloke. Without too much fuss Matthew offered a solution which resolved my problem. Without doubt, he will be my go-to should I ever need legal advice in future. Great service

May 12, 2021
Unprompted review
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Reply from Churchers Solicitors

Thank you so much for your feedback. We are delighted that you are pleased with how Mr Bailey has been able to assist with your problem. We will ensure the feedback is passed on..

Rated 5 out of 5 stars

Divorce Settlement

Extremely happy with the service and understanding from Jo Gilholm who acted on my behalf for my divorce, from the day I walked into the office as a broken person to the day I walked out knowing that I had an excellent result and can carry on my life. A massive thank you
Thoroughly recommend if you are ever in this situation

April 20, 2021
Unprompted review
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Reply from Churchers Solicitors

Thank you so much for your feedback. We are delighted that Jo Gilholm was able to help you during a difficult time. We will ensure the feedback is passed on..

Rated 5 out of 5 stars

Estate administration - Jessica Measham

My late father’s finances were complex and I was concerned that his estate administration would be difficult. Jessica Measham TEP, Associate, was recommended to me – I’m very glad that she was.

Jessica is a very keen and capable individual who worked progressively through what, to me, was a daunting task – and despite the obstructions presented by Covid-19 achieved the desired result in a timely manner.

Highly intelligent and articulate, Jessica has an engaging personality and a bright, encouraging telephone manner.

Jessica is a Star!

January 29, 2021
Unprompted review
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Reply from Churchers Solicitors

Thank you so much for your feedback Mr Love. We are delighted that Jessica has been able to assist with the estate administration in a timely fashion, in these current difficult times. We will ensure the feedback is passed onto Jessica.

Rated 5 out of 5 stars

Personal Injury Claim

I can thoroughly recommend Churchers Solicitors after having had cause to use their services after having had a fall at a well known fast food outlet 2 years ago.
Claire Bond from the Cosham branch dealt with my personal injury claim and is a credit to her profession. I can honestly say that Claire was professional as well as pleasant and friendly. She kept me completely in the loop throughout the whole business, having made it clear at the very beginning that it wouldn't be a speedy process. Even during the lockdown periods of 2020, Claire kept in touch and made sure I was always up to date with each stage of the claim. I finally received a very satisfying settlement at the beginning of this month and am extremely grateful for all the work Claire put in to negotiate a fair settlement for me.
I would be more than happy to call upon Churchers again should I need the services of a solicitor in the future.

January 27, 2021
Unprompted review
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Reply from Churchers Solicitors

Thank you very much for your feedback . We are delighted that Claire Bond has been able to assist with your matter with a very satisfactory outcome for you. We will ensure this feedback is passed onto Claire.

Rated 5 out of 5 stars

Completed my Will

I have just completed the writing of my Will. The completely professional advice from Faye Evans gave me my options and assistance in me making the decisions I needed to. In addition the teamwork shown by Churchers made the whole process simple. This included the help provided by Ruth Brooks and the final execution by John Creggan.
I mention all those involved as my Will has been undertaken during the restrictions due to COVID-19 and wanted to show that Churchers managed to undertake my Will and keep myself and their staff safe. Thank you

December 30, 2020
Unprompted review
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Reply from Churchers Solicitors

Thank you so much for your feedback Mr Thomson. We are delighted to read your comments and will ensure the members of staff mentioned are sent a copy.

Rated 1 out of 5 stars

Unprofessional

My husband phoned Churchers Ryde on Monday 16th March & was put through to a person called Yvonne Stone who made an appointment to meet us for Wednesday 18th at 2.30.
When we arrived we were met by a lady who said there was nothing in her diary & she knew nothing about any appointment because she was not working on Monday.
We were informed that because the said 'Yvonne' had underlying health problems she was not there. The lady called her & said she would come in 10 minutes.
Totally unprofessional, how can you have confidence when you are treated like this.
We picked this firm because it was recommended by the Law society. Well all I can say is the whole episode left us feeling the firm appeared very unprofessional and not someone we would wish to do any business with, hence we left & will take our business elsewhere.

CHURCHERS Thank you for your reply which was posted on TRUSTPILOT,
You have totally missed the point, it was NOT the wait that concerned us but the fact that Ms Stone. had arranged an appointment with us and was NOT there leaving both my husband and I 'at risk' sitting waiting in the front office. We are both in our 70's and have serious underlying health conditions.
That is what I was referring too as unprofessional which is was and uncaring!

March 18, 2020
Unprompted review
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Reply from Churchers Solicitors

Thank you for leaving a review and I am very sorry that we failed to meet your expectations on this occasion. It is clear that we need to review some of our working practices. I would like to explain however that we were trying to safeguard both our staff and clients from the impact of the Covid-19 virus. The lady you mention has a serious underlying health issue and is classified as a vulnerable person who is at risk of infection from the virus. For a trial period and rather than giving up working altogether, she has decided to ‘socially isolate’ herself and is working from a remote location, which is less than a 5 minute walk from our Ryde office. I note from your review that you consider such a wait to be unprofessional. (I have waited longer to see my dentist or doctor and do not think them unprofessional as a result.) With respect I cannot agree with your comments. I think the measures taken on this occasion to ensure that both you and our staff are kept safe from infection were appropriate and proportionate.

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