CIA insurance we’re a saviour. We had an insurance policy coming up for renewal but had a tenant from hell and we’re going through an eviction, and they were systematically destroying the house with h... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Competitive and very efficient. Staff always call when renewal is due and are always professional and efficient. They could do with some new 'on hold' music, has been the same Beatles songs for many y... See more
I have used this company for the last 4 years. I am always treated with understanding and respect and all information given is very clear. I am updated with any changes to policy and advised of any e... See more
I needed to cancel a policy because I had sold the property. Aliyah took the details, cancelled the policy and my refund was in my account next day. I find CIA to be extremely efficient and have use... See more
Company details
Information provided by various external sources
Flexible, comprehensive insurance for a wide variety of tenant and property types. We won't be beaten on price, guaranteed!
Contact info
Boughton Leigh House, Brownsover Road, CV21 1AW, Rugby, United Kingdom
- 01788 818670
- trustpilot@cia-landlords.co.uk
- cia-landlords.co.uk
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 61% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Very knowledgeable and efficient young…
Very knowledgeable and efficient young lady. My query was sorted out professionally,politely and with the utmost courtesy. A credit to your company. Many thanks
August 14, 2026
CIA were very helpful and kind thank you
August 14, 2026
Easy straightforward process.
I was notified in plenty of time regarding my renewal.Made contact discussed the quote and agreed a new policy.Advisor was polite, courteous and helpful.
August 13, 2026
I've never had to actually make a claim…
I've never had to actually make a claim via CIA and hopefully never will, so I can only comment on the interactions I've had with them regarding renewals/communication/admin.
They're always professional, polite and helpful, good communication and competitive. I would recommend them.
August 12, 2026
Very knowledgeable
Very knowledgeable, kind and patient operative. Helpful and easy to understand. It did not take long to get through to a caller, some companies you are waiting more than half an hour.
August 13, 2026
Been with CIA for years and no reason…
Been with CIA for years and no reason to change yet!
August 12, 2026
CIA Landlord Insurance was…
CIA Landlord Insurance was competitively priced and I had good service with them. My policy was cancelled as I sold the property and it was disappointing to be charged a £30 admin fee for the privilege especially as I had been a client for a number of years.
August 6, 2026
Always great with prices Always…
Always great with prices Always reliable great service excellent service 5⭐️👍
August 11, 2026
Ripped off
I had 3 landlord insurance policies with CIA over a 10 year period. I made no claims and paid in full every year.
3 years ago I had a car drive into one of the properties. Completely the drivers fault, police attended, reported, admitted guilt, all recorded on video with witnesses.
CIA then started chaging me an extra £1,000 per year for the same insurance. I was promised that on completing the claim, this would be returned. It was not. So I am out of pocket well over £2,000 plus dozens of hours of trying to communicate with CIA. They can not have been less helpful. The story is long and drawn out, suffice to say, I did not receive my money back. There are lots of insurance companies out there. This one is designed to be unhelpful. I would avoid. If you read this CIA, I am still awaiting the phone call that you promised me.
July 1, 2026
Unprompted review
Good competitive prices
Good competitive prices. Good customer service.
Always ring to remind me after e mailing - which I need
August 12, 2026
Excellent service at competitive pricing
I have used this company for the last 4 years.
I am always treated with understanding and respect and all information given is very clear. I am updated with any changes to policy and advised of any extra cover available if I should wish to purchase. Excellent service.
August 12, 2026
Helpful
Helpful, listened to what I was asking, explained everything, made the process easy,
August 11, 2026
Help and advice was excellent
Help and advice was excellent. I had several phone calls covering various queries and all were dealt with quickly and efficiently
August 11, 2026
Reassurance
The agent was polite and helpful, giving me reassurance that everything was ok with my vacant properties.
August 13, 2026
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