Visited the NEW Manchester City branch today - Chelsea, travel nurse and the administrator were very welcoming and made us feel at ease. I highly recommend the City DOC for travel vaccine's and othe... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Truly professional service Great advice from Nurse re vaccines needed and risk assessment for area travelling to. Fully informed decision could then be made. Would 100% recommend using this clin... See more
Company replied
It was easy to make the appointment online and there was a good choice of dates and times to suit. I arrived a few minutes early but was seen straight away. The staff member that treated me was c... See more
Very friendly staff. Warm welcome. Lovely building. The Nurse was knowledgeable and thorough regarding my travel plans. They held previous records which helped as some vaccinations were still in d... See more
Company replied
Company details
- Travel Clinic
- Community Health Centre
- Health Consultant
- Medical Center
- Public Health Department
- Self-Service Health Station
Written by the company
Your Trusted Travel Healthcare Provider in the UK - Expertise in Every Journey! With Over 150 Travel Clinics in London and Nationwide, We're Always Here When You Need Comprehensive Travel Health Services and Vaccinations.
Contact info
United Kingdom
- citydoc.org.uk
4.7
Excellent
4K reviews
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Pharmacist service was great and for us…
Pharmacist service was great and for us relatively local being in a nearby town. A couple of vaccines would have cheaper if we had gone to a rival provider in the City, but it is a balance between convience and driving 30 miles to save money, £10 on four vaccine doses. But, cannot fault the time and service from the pharmacist, which would probably keep us returning. Mark down is simply based on some product pricing plus you pay for the visit which some don't charge if being vaccinated, only for the pre-vaccination consultation.
November 12, 2025
Reply from CityDoc
Hello Christopher,
Thank you for taking the time to share your feedback.
We are delighted to see our pharamcy wells next to the sea. Provided you with a positive appointment, we will make sure to pass this feedback onto the team.
Kind regards
Hannah
Accommodating and extremely knowledgeable staff
Very lovely, friendly and extremely knowledgeable staff all round. They were also able to see me last minute! Cannot recommend enough!
November 3, 2025
Had a walk in appointment .Everything…
Had a walk in appointment .Everything straight forward
November 6, 2025
The staff were excellent
The staff were excellent - really friendly and efficient. I was seen quickly and I was given good advice.
November 5, 2025
Quick and efficient friendly service
October 30, 2025
A very efficient service
October 29, 2025
Great helpful and knowledgeable team at…
Great helpful and knowledgeable team at CityDoc. The team go the extra mile to accommodate customers needs. I thoroughly recommend the team.
October 28, 2025
Very efficient service with lovely…
Very efficient service with lovely staff and the practitioner who administered the vaccine was very informative and helped us make the right decisions for our trip
October 16, 2025
Short notice appointment, helpful travel information.
I made an appointment at short notice. Very impressed by the professionalism of all at the clinic and the travel information given.
October 23, 2025
Great
Great, easy to book, lots of appointments available and locations.
Great staff as well!
October 30, 2025
Best London for travel vaccinations
Easy online booking, friendly staff and very professional staff. Also convenient location for myself
October 30, 2025
Reply from CityDoc
Hello Miller,
Thank you for taking the time to share your 5-star review.
We are delighted to see that you had a positive experience at Citydoc. I will make sure to pass this feedback on to the team.
Kind regards
Hannah
The customer service at Armley Moor…
The customer service at Armley Moor Pharmacy was informative, very friendly and well organised. Good team who knew what they were doing.
October 29, 2025
Reply from CityDoc
Hello John,
Thank you for taking the time to share your feedback.
We are happy to see that our Leeds Armley Moor pharamcy was informative, friendly, and well organised. We will make sure to pass this feedback on to the team.
Kind regards
Hannah
Reply from CityDoc
Hello Anthony,
Thank you for taking the time to share your 5-star review.
We are happy to see you had a positive experience at our Travel Clinic. I will make sure to pass this feedback onto the team.
Kind regards
Hannah
Reply from CityDoc
Hello Okechukwu,
Thank you for taking the time to share your feedback.
We are happy to see that you were able to recieve a same-day appointment and the time was at a convenient time for you. We will make sure to pass this feedback onto the team.
Kind regards
Hannah
Very efficient service.
October 22, 2025
Reply from CityDoc
Hello Gill,
Thank you for taking the time to share your feedback.
We are delighted to see you found our service very efficient, we will make sure to pass this feedback onto the team.
Kind regards
Hannah
Terrible
Terrible, despite several reminders about my appointment, I got turned away from their clinic as no record of my appointment and the pharmacist who gives the jab on leave. Wasted a days annual holiday for no reason.
October 28, 2025
Unprompted review
Reply from CityDoc
Hi Neil,
We’re very sorry to hear about your recent experience and the inconvenience this caused, especially after receiving appointment reminders and taking time off work.
This is certainly not the level of service we aim to provide. It appears there has been an internal error, and we are reviewing our booking and communication processes with our pharmacy partners to ensure this does not happen again.
If you would like to give us a second chance, please contact support@citydoc.org.uk.
Kind regards,
Sarah
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