CitySprint - Newcastle Reviews 

335
TrustScore 5 out of 5

4.9

Unit 8, Brunswick, Industrial Estate, NE13 7BA Newcastle, Northumberland, GB


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Rated 5 out of 5 stars

GARRY ne14 Had Garry deliver my order again today. He’s delivered to me often and he’s always polite and helpful. My order is always heavy (bags of compost) and large quantities. He’s so helpful a... See more

Company replied

Rated 5 out of 5 stars

Delivery arrived right on time. Delivery man Garry NE14 always friendly and extremely helpful. Nothing is too much trouble for him. Placed all the heavy bags of compost, wood chippings etc exactly wh... See more

Company replied

Rated 5 out of 5 stars

Great customer service. I ordered some building materials from Wickes to be delivered. I received a text from CitySprint a informing me of my delivery date and time slot. On the day od delivery I rece... See more

Company replied

Rated 5 out of 5 stars

Fantastic, cheerful person who is I credit to the company... He is also very professional he has been coming to my home for years, a real pleasure to see him.. Garry NE14

Company replied


Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Delivery Service
  4. Logistics Service

Written by the company

CitySprint is the UK's leading same day distribution network offering same day and overnight courier services, as well as covering your logistics and international requirements on a 24/7 basis.


Contact info

  • Unit 8, Brunswick, Industrial Estate, NE13 7BA, Newcastle, Northumberland, United Kingdom

  • 0191 2260005

4.9

Excellent

TrustScore 5 out of 5

335 reviews

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4.9

All reviews

(335)

2,708 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service and John (PA20) was…

Excellent service and John (PA20) was great. Very professional and friendly

December 23, 2025
Unprompted review
CitySprint - Newcastle logo

Reply from CitySprint - Newcastle

We're happy to hear that you had such a positive experience! We appreciate you mentioning our team's professionalism and friendliness. Thank you!

Rated 5 out of 5 stars

John (PA20) - excellent service

John (PA20) came on time, was friendly courteous and went the extra mile by helping my husband sort out the storage of the load being delivered.

September 5, 2025
Unprompted review
CitySprint - Newcastle logo

Reply from CitySprint - Newcastle

We're happy to hear that the delivery was on time and that our team member was helpful and courteous. We appreciate you taking the time to share your positive experience!

Rated 5 out of 5 stars

Thank you to City Sprint - John

Thank you to City Sprint for going above and beyond today (8/8/2025), picking all those boxes up from our storage unit and helping me bring them back to our HQ in Newcastle City Centre, absolute fantastic service from John who is always very helpful, amazing.

August 8, 2025
Unprompted review
Rated 5 out of 5 stars

Gary is an amazing delivery driver

Gary is an amazing delivery driver, will always bring the stock to the garden to help out, especially helping my mother. Really appreciate Gary’s efforts :)

June 25, 2025
Unprompted review
CitySprint - Newcastle logo

Reply from CitySprint - Newcastle

We're happy to hear that the delivery service was so helpful, especially for your mother. We appreciate you taking the time to share your positive experience!

Rated 5 out of 5 stars

Micky (NE69)

Micky is pleasant, polite and very helpful. He even usually takes time to have a chat.

June 6, 2025
Unprompted review
CitySprint - Newcastle logo

Reply from CitySprint - Newcastle

We're happy to hear that you find our team member pleasant, polite, and helpful. We appreciate you taking the time to share your positive experience with us!

Rated 5 out of 5 stars

Excellent

Quick, efficient, friendly and reliable service.
John (PA20) has demonstrated excellent professionalism, and is always respectful and mindful of the environment when collecting samples from nursing staff (cancer research ward).

May 12, 2025
Unprompted review
CitySprint - Newcastle logo

Reply from CitySprint - Newcastle

Thank you for taking the time to leave us a review. We are delighted to hear about your positive experience and appreciate your kind words about our service. We are proud of our team and their commitment to providing excellent care. We look forward to continuing to serve you in the future.

Rated 5 out of 5 stars

Garry NE14 is the friendliest most…

Garry NE14 is the friendliest most helpful courier I have ever dealt with.He takes the delivery to the place that I want it and not just dump it anywhere.He is an asset to your company and having someone like this is one of the reasons I stayed with the same company for my goods.

April 24, 2025
Unprompted review
CitySprint - Newcastle logo

Reply from CitySprint - Newcastle

Thank you for taking the time to leave us a review. We are delighted to hear that you had such a positive experience with our courier. We appreciate your kind words about our employee's helpfulness and dedication to providing excellent customer service. We are proud to have such dedicated individuals on our team.

Rated 5 out of 5 stars

What a wonderful delivery driver Garry…

What a wonderful delivery driver Garry was. Delivered all wood round the back. Chatty, happy... lot better than last driver who delivered wood to my daughters we had ordered for her. He rang me moaning as she lives in a cul-de-sac and he had to carry it 3 doors up. His words were "we'd normally drop it off at the end of the road if we have to carry it". Thank God for the drivers like Garry where nothing was a problem

April 22, 2025
Unprompted review
CitySprint - Newcastle logo

Reply from CitySprint - Newcastle

We're thrilled to hear about your positive experience with Garry! It's wonderful to know that he went above and beyond to ensure a smooth delivery. We're committed to providing excellent customer service, and we're happy to hear that Garry embodies that commitment. We appreciate you taking the time to share your feedback, and we'll be sure to pass your kind words along to Garry.

Rated 5 out of 5 stars

Delivery of bags of compost

Arrived on time. The Courier Micky (NE69) was extremely helpful and polite. Due to items being heavy he very kindly situated them to assist me. City Sprint certainly value customers.

April 22, 2025
Unprompted review
CitySprint - Newcastle logo

Reply from CitySprint - Newcastle

Thank you for taking the time to leave us a review. We're delighted to hear about your positive experience and that our courier was so helpful. We appreciate your kind words and are glad you felt valued as a customer.

Rated 5 out of 5 stars

Friendly and reliable service

John (Pazo) is always friendly and reliable, we always know our samples will be collected in good time and without issues

April 15, 2025
Unprompted review
CitySprint - Newcastle logo

Reply from CitySprint - Newcastle

We appreciate your kind words and are thrilled to hear about your positive experience with John. It's wonderful to know that he consistently provides excellent service and ensures your samples are collected efficiently and without any problems. We're committed to delivering high-quality service, and we're glad that John has met your expectations.

Rated 5 out of 5 stars

Amazing and friendly service from John

Amazing and friendly service from John. Very reliable

April 16, 2025
Unprompted review
CitySprint - Newcastle logo

Reply from CitySprint - Newcastle

Thank you for taking the time to leave us a review. We are thrilled to hear about your positive experience and appreciate your kind words. We strive to provide excellent service and are glad that you found it to be reliable.

Rated 5 out of 5 stars

excellent driver

Driver very helpful moving the wood and plater board into the garage, as always excellent attitude. Thanks micky

April 16, 2025
Unprompted review
CitySprint - Newcastle logo

Reply from CitySprint - Newcastle

We appreciate your kind words and are delighted to hear about the driver's helpfulness and positive attitude. We strive to provide excellent service and are glad that our driver exceeded your expectations.

Rated 5 out of 5 stars

Our courier was Garry NE14

Our courier was Garry NE14
Brilliant service from him as always, always brings things all the way down the drive and into the house everytime . Always take the time to help and takes great care of our deliveres and our property. Nothing is ever too much trouble. He often has to fix any problems from the other bloke , can't fault him, Thank you Garry NE14 For delivering all 24 large bags of compost today , very much appreciated.

April 10, 2025
Unprompted review
CitySprint - Newcastle logo

Reply from CitySprint - Newcastle

We appreciate you taking the time to share your positive experience. We're so glad to hear that our delivery service met your expectations and that our team member was helpful and careful. Thank you for your feedback!

Rated 5 out of 5 stars

Excellent service from John (PA20)

John was professional and lovely as always. He provides brilliant, trustworthy and reliable service.

March 17, 2025
Unprompted review
CitySprint - Newcastle logo

Reply from CitySprint - Newcastle

Good morning,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future. Many thanks and kindest regards,

Ben

Rated 5 out of 5 stars

Delivery Man (NE24)

Very helpful and delivery all items for me so I didn't have to lift. Thank you.

March 17, 2025
Unprompted review
CitySprint - Newcastle logo

Reply from CitySprint - Newcastle

Good morning,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future. Many thanks and kindest regards,

Ben

Rated 5 out of 5 stars

Very pleasant and helpful courier

Very pleasant and helpful courier - Garry NE14. Took his time. Asked where I'd like them left. As there was 8 in total and heavy for me to carry I was delighted that he delivered our sleepers to a safe place. Would be pleased to see him for my next order.

February 18, 2025
Unprompted review
CitySprint - Newcastle logo

Reply from CitySprint - Newcastle

Good morning,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future. Many thanks and kindest regards,

Ben

Rated 5 out of 5 stars

John had a brilliant sense of humour

John had a brilliant sense of humour, easy to talk to about any queries I had and answered all my questions. He was ever so helpful delievering the machine and willing to put it where we wanted as it’s extremely heavy.

March 14, 2025
Unprompted review
CitySprint - Newcastle logo

Reply from CitySprint - Newcastle

Good morning,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future. Many thanks and kindest regards,

Ben

Rated 5 out of 5 stars

Garry NE14 Pleasant chap who was…

Garry NE14 Pleasant chap who was helpful decent and put the delivery where we wanted it thank you 😁

March 4, 2025
Unprompted review
CitySprint - Newcastle logo

Reply from CitySprint - Newcastle

Good afternoon,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future. Many thanks and kindest regards,

Ben

Rated 5 out of 5 stars

Good service, nice people

I get loads of deliveries from Wickes which tend to use City Sprint Newcastle. Although the delivery window tends to be quite large, you do get regular progress updates. The drivers are always friendly and helpful.

February 18, 2025
Unprompted review
CitySprint - Newcastle logo

Reply from CitySprint - Newcastle

Good afternoon,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future. Many thanks and kindest regards,

Ben

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