CitySprint - Newcastle Reviews 

335
TrustScore 5 out of 5

4.9

Unit 8, Brunswick, Industrial Estate, NE13 7BA Newcastle, Northumberland, GB


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See what reviewers are saying

Rated 5 out of 5 stars

GARRY ne14 Had Garry deliver my order again today. He’s delivered to me often and he’s always polite and helpful. My order is always heavy (bags of compost) and large quantities. He’s so helpful a... See more

Company replied

Rated 5 out of 5 stars

Delivery arrived right on time. Delivery man Garry NE14 always friendly and extremely helpful. Nothing is too much trouble for him. Placed all the heavy bags of compost, wood chippings etc exactly wh... See more

Company replied

Rated 5 out of 5 stars

Great customer service. I ordered some building materials from Wickes to be delivered. I received a text from CitySprint a informing me of my delivery date and time slot. On the day od delivery I rece... See more

Company replied

Rated 5 out of 5 stars

Fantastic, cheerful person who is I credit to the company... He is also very professional he has been coming to my home for years, a real pleasure to see him.. Garry NE14

Company replied


Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Delivery Service
  4. Logistics Service

Written by the company

CitySprint is the UK's leading same day distribution network offering same day and overnight courier services, as well as covering your logistics and international requirements on a 24/7 basis.


Contact info

  • Unit 8, Brunswick, Industrial Estate, NE13 7BA, Newcastle, Northumberland, United Kingdom

  • 0191 2260005

4.9

Excellent

TrustScore 5 out of 5

335 reviews

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4.9

All reviews

(335)

2,751 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

2 lovely lads

2 lovely lads, Steve + 1
Polite and very helpful, wish all delivery drivers were like these 2

October 21, 2022
Unprompted review
CitySprint - Newcastle logo

Reply from CitySprint - Newcastle

Good afternoon,

Thank you for your email and taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.

Kind regards,

Lucie

Rated 5 out of 5 stars

Patch E64 delivered promptly...made…

Patch E64 delivered promptly...made sure replacement worked before he left. Very pleasant and helpful ☺️

September 5, 2022
Unprompted review
CitySprint - Newcastle logo

Reply from CitySprint - Newcastle

Good afternoon Gwen,

Thank you for taking the time to leave us a 5 Star review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Shane

Rated 5 out of 5 stars

Compliments to Graham at city sprint Newcastle

This is to compliment CitySprint courier Graham ne66 for an excellent service.
He was very polite and helpful at delivering my tiles.
Thank you

August 25, 2022
Unprompted review
CitySprint - Newcastle logo

Reply from CitySprint - Newcastle

Good afternoon Kath,

Thank you for taking the time to leave us a 5 Star review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Shane

Rated 5 out of 5 stars

Friendly and helpful , excellent delivery

Brilliant delivery driver was nice to see a smiling friendly face, was very pleasant and really helpful. Well done graham 👍🏼

August 31, 2022
Unprompted review
CitySprint - Newcastle logo

Reply from CitySprint - Newcastle

Good afternoon Tracy,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,
Sherrie

Rated 5 out of 5 stars

Graham NE66

Graham NE66
Really pleasant man, got the job done. Can’t ask for much more than what he delivered.

August 26, 2022
Unprompted review
CitySprint - Newcastle logo

Reply from CitySprint - Newcastle

Good afternoon Michael,

Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.

Kind regards,

Genevieve

Rated 5 out of 5 stars

Patchy is a legend

Patchy is always on time, really canny, really friendly and helpful and always does a great job and we always feel comfortable knowing he’ll provide great service to our customers

August 26, 2022
Unprompted review
CitySprint - Newcastle logo

Reply from CitySprint - Newcastle

Good afternoon Jordan,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,
Sherrie

Rated 5 out of 5 stars

Good service and friendly helpful…

Good service and friendly helpful driver.

August 13, 2022
Unprompted review
CitySprint - Newcastle logo

Reply from CitySprint - Newcastle

Good morning Mandi,

Thank you for taking the time to leave us a 5 Star review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Shane

Rated 5 out of 5 stars

CitySprint delivery

From beginning my order to delivery it was slick and quick. I was kept up to date with communitcations sent for every step. The driver was cheerful and very efficient. Thank you!

August 11, 2022
Unprompted review
CitySprint - Newcastle logo

Reply from CitySprint - Newcastle

Good Afternoon Deborah,

Thank you for taking the time to leave us a 5 Star review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Chris.

Rated 5 out of 5 stars

Excellent service

Fantastic delivery, early on in the delivery window so no excessive waiting around, driver NE74 was very friendly and courteous. Excellent service

August 11, 2022
Unprompted review
CitySprint - Newcastle logo

Reply from CitySprint - Newcastle

Good afternoon Martin,

Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.

Kind regards,

Genevieve

Rated 5 out of 5 stars

Driver Graham NE66 was so helpful and friendly. Thank you

Driver Graham NE66 was so helpful and friendly. Thank you for such a prompt and friendly service

August 9, 2022
Unprompted review
CitySprint - Newcastle logo

Reply from CitySprint - Newcastle

Good morning,

Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.

Kind regards,

Genevieve

Rated 5 out of 5 stars

Brilliant service -two deliveries from…

Brilliant service -two deliveries from same team and on each occasion they took heavy stuff around back garden and helped check items. Thanks

August 9, 2022
Unprompted review
CitySprint - Newcastle logo

Reply from CitySprint - Newcastle

Good morning Alan,

Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.

Kind regards,

Genevieve

Rated 5 out of 5 stars

Excellent experience

Excellent experience, driver a pleasure to work with (Graham NE64)

August 3, 2022
Unprompted review
CitySprint - Newcastle logo

Reply from CitySprint - Newcastle

Good Afternoon,

Thank you for taking the time to leave us a 5 Star review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Shane

Rated 5 out of 5 stars

Colin NE97 was a really friendly &…

Colin NE97 was a really friendly & helpful driver.
Gave call on approach (as required) & helped unloading into our store.

August 2, 2022
Unprompted review
CitySprint - Newcastle logo

Reply from CitySprint - Newcastle

Good morning,

Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.

Kind regards,

Lucie

Rated 5 out of 5 stars

Colin (NE97) was excellent

Colin (NE97) was excellent. Polite, helpful and good natured even while working hard on a hot day unloading many hundreds of tiles.
The type of employee who would be a credit to any business; thanks Colin.

August 2, 2022
Unprompted review
CitySprint - Newcastle logo

Reply from CitySprint - Newcastle

Good afternoon,

Thank you for taking your time to leave a review, I am delighted to hear of your experience. We hope to work with you again in the near future.

Kind regards,

Lucie

Rated 5 out of 5 stars

Graham ne66 was on time,very pleasant…

Graham ne66 was on time,very pleasant and very helpful,he transferred the delivery from his van to our home very carefully by himself and explained the delivery to us excellently,his van was clean and tidy.lovely man and a pleasure to meet.thanks very much.

August 2, 2022
Unprompted review
CitySprint - Newcastle logo

Reply from CitySprint - Newcastle

Good afternoon John,

Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.

Kind regards,

Genevieve

Rated 5 out of 5 stars

Great service

Great service ! I received phone call once times were collected from tile shop. Driver arrived on time. Very polite , he then brought all the tiles into the house and stacked them neatly.

August 2, 2022
Unprompted review
CitySprint - Newcastle logo

Reply from CitySprint - Newcastle

Good afternoon,

Thank you for taking your time to leave a review, I am delighted to hear of your experience. We hope to work with you again in the near future.

Kind regards,

Lucie

Rated 5 out of 5 stars

Ian is a model for your company

Ian went above and beyond on his delivery, made the process easy and stress free. Very helpful.

July 29, 2022
Unprompted review
CitySprint - Newcastle logo

Reply from CitySprint - Newcastle

Good Morning,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,
Sherrie

Rated 5 out of 5 stars

Friendly and helpful

Colin NE97 was an absolute dream, very helpful

July 29, 2022
Unprompted review
CitySprint - Newcastle logo

Reply from CitySprint - Newcastle

Good afternoon Emily,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback. I will forward the comments onto the courier's local service centre so the courier is aware of the appraisal.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,
Sherrie

Rated 5 out of 5 stars

Graham

Graham dropped off a large batch of very heavy tiles for us this morning. He was very helpful and pleasant.
Thanks Graham

July 29, 2022
Unprompted review
CitySprint - Newcastle logo

Reply from CitySprint - Newcastle

Good afternoon Julia,

Thank you for taking the time to leave us a 5-star review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,
Sherrie

Rated 5 out of 5 stars

First time using Wickes delivery

This ie the first time I’ve used delivery from Whickes and the whole thing has gone very well so am pleased
Kevin (NE47) the driver was also very pleasant
Thank you

July 28, 2022
Unprompted review
CitySprint - Newcastle logo

Reply from CitySprint - Newcastle

Good afternoon Steven,

Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.

Kind regards,

Genevieve

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