Saw Claimo Story on Current Affairs & looked up website. Registered on page & followed info given, turns out was owed money from numerous Companies. Have had regular contact from Claimo Specialists... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Claimo are a great company to deal with. They fully managed the claim process keeping me in the loop as required. There were no unnecessary emails, rather prompt when there was action required. I wasn... See more
We saw an add on tv for claimo any contacted them out of curiosity. In the past we’ve had loans and credit cards with a few different banks so we were lucky enough to receive several thousand dollars... See more
Company replied
Starting the process was super easy, and Claimo just took it from there! Anyone i spoke to was polite professional, made the process stress free and were in contact often with updates! 6,000 dollers b... See more
Company details
Written by the company
Claimo are experts in refunds for “junk” insurance. Since 2019, Claimo has helped Aussies claim over $25 Million in “junk” insurance refunds. We support eligible Australians to fight for what they deserve.
Contact info
PO Box 3073 Blakehurst NSW, 2221, Sydney, Australia
- 1300 879 071
- hello@claimo.com.au
- claimo.com.au
4.8
Excellent
1K reviews
Replied to 75% of negative reviews
Typically replies within 1 week
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Amazing experience from start to…
Amazing experience from start to finish, my refund process was butter smooth, definitely recommended 👌
October 9, 2025
Unprompted review
Claimo made it easy
Claimo were communicative, professional and efficient and helped me get my junk insurance refund from one of the big banks without much fuss. The whole process was simple and easy.
October 3, 2025
Unprompted review
I was very impressive with Claimo
I was very impressive with Claimo. I didn't know about the class action and was contacted by Claimo and just followed their lead, leading to a payout.
They were very forthcoming with the information and found them very trustworthy.
February 3, 2025
Unprompted review
Reply from Claimo
Hi Margaret,
Thank you so much for your kind words! We’re delighted to hear that you had a positive experience with Claimo and that our team was able to guide you through the process with ease and transparency. It’s great to know you found us trustworthy and that we could help you receive your refund. We truly appreciate your trust and recommendation! 💛
Team Claimo
After almost 11 months I still have yet…
After almost 11 months I still have yet to receive a refund. After writing a review a month ago I received an email a couple of days later from Claimo with the total amount of premiums paid to one bank. The bank now has 45 days to respond. After still not hearing anything from Claimo regarding another account where I paid ‘junk insurance’ (I have told them at least twice that I know for a fact I paid premiums) I decided to send Claimo all the statements I have which show the premiums paid on September 12. I received an email yesterday (01.10.25) from Claimo stating “we have received the information and have identified an add-on insurance product linked to your account” (seriously? It took 3 weeks to just send me that email?!). I decided to call the credit card company myself to ask whether Claimo had been in contact with them at all & the answer was NO, no contact with Claimo had occurred at all since lodging my claim 11 months ago! So for the past 11 months Claimo have been telling me they have been working on my case which clearly is NOT true. I find it extremely offensive to find out a company has been intentionally misleading & will then have the audacity to charge me a 30% (+GST) fee. As a single parent with a child who has constant doctor & therapy appointments I desperately need this money owing as my current car is on it’s last legs. If I had known my experience with Claimo was going to be this long with no result I would have completed the process myself.
October 1, 2025
Unprompted review
Reply from Claimo
Dear Velle,
Thank you for sharing your feedback. We truly understand how frustrating the wait can be, especially when the funds are much needed. Please know that the timeframe for refunds can vary significantly depending on the bank’s processes, the complexity of the case, and how quickly they respond to requests for information.
We apologise if our updates did not meet your expectations — communication is something we’re always working to improve. Your case is still progressing, and we assure you that we are committed to seeing it through to completion. We appreciate your patience and will continue to keep you informed as developments occur.
Team Claimo
Claimo is helping many get back "junk" insurance refunds
Claimo were professional, prompt and helpful along this journey of retrieving the illegal "junk" insurance that banks charged for years on my credit cards. Glad they were there for me.
September 23, 2025
Unprompted review
Reply from Claimo
Maria,
Thank you so much for your feedback! We’re happy to have helped you recover your junk insurance refunds and appreciate your trust in Claimo. Our team takes pride in making the process smooth, transparent, and worthwhile for our clients.
Team Claimo
My experience with Claimo has been very…
My experience with Claimo has been very positive. I was kept up to date with the progress of my claims, and advised of any potential delays.
I strongly recommend Claimo to prospective clients.
September 25, 2025
Unprompted review
Reply from Claimo
Hi Donna,
Thank you for your kind feedback! We’re glad to know you found our team professional, thorough, and proactive in keeping you updated on the progress of your claim — including any potential delays. We truly appreciate your recommendation and are grateful you chose Claimo to assist with your claim.
Team Claimo
Continually give feedback
September 22, 2025
Reply from Claimo
Hi David,
Thank you for your kind words! We’re so pleased to hear that you found our team professional and thorough throughout your claims process. We make it a priority to keep our clients updated and continually provide feedback every step of the way. Congratulations on the successful outcome, and thank you for trusting Claimo!
Team Claimo
Professional and thorough
From the beginning when i enqiired and submitted my claim, Claimo were thorough in checking for junk insurance and kept me updated throughout the process. My claim has now been settled and they were professional at all times. I would not have been able to do this on my own, Thank you Claimo.
September 19, 2025
Unprompted review
Reply from Claimo
Hi Henry,
Thank you for your wonderful feedback! We’re delighted to know you had a positive experience with our team from start to finish. Providing thorough support and clear communication throughout the claims process is something we take great pride in. We’re so pleased to have helped you achieve a successful outcome — thank you for trusting Claimo!
Team Claimo
I have been dealing with this company…
I have been dealing with this company for a number of years now and even though some of the information I have given them has been very brief they have always managed to come through with a positive result. Some matters have taken quite some time but obviously it’s a process that has to be undertaken And in some instances I have actually been surprised with the results from From Claimo. I highly recommend this company.
September 17, 2025
Unprompted review
Reply from Claimo
Hello Shane,
Thank you for your wonderful feedback and for trusting us over the years! We understand that some matters can take time, but we’re delighted to know that the outcomes have been positive and even pleasantly surprising for you. Your recommendation means a lot to us, and we truly value your continued confidence in Claimo.
Team Claimo
Very easy to communicate with and kept…
Very easy to communicate with and kept updated throughout claims
August 6, 2025
Reply from Claimo
Hi Wayne,
Thank you for your kind feedback! We’re so glad to hear that you found it easy to communicate with us and that you felt well updated throughout your claim. Keeping our clients informed every step of the way is very important to us. We truly appreciate you taking the time to share your experience.
Team Claimo
Great service
Submitted my claim, Claimo were thorough in checking both of my banks for junk insurance. From the start they have corresponded with me by phone and email frequently to keep me updated or for more information.
My claim has now been settled and it was a rather lengthy process but at all times they were professional, friendly, informative and prompt.
I appreciate all of their assistance in achieving a positive outcome, I would not have been able to do this on my own, thank you Claimo.
September 5, 2025
Reply from Claimo
Hello Heather,
Thank you so much for your kind words and for sharing your experience. We’re delighted to hear that you felt supported throughout the process and that our team’s professionalism and communication made things easier for you. It’s wonderful that we could help you achieve a positive outcome, and we truly appreciate your trust in Claimo.
Team Claimo
The fact that I didn't have to track…
The fact that I didn't have to track all my accounts it was done for me. How ever it has taken nearly a year and I haven't seen any funds as yet (it is coming through)
September 2, 2025
Reply from Claimo
Dear Kaylene,
We’re pleased to hear you found it helpful that we handled the account tracking for you. We completely understand the frustration with the wait and appreciate your patience — the process can take time, but we’re glad to confirm your refund is on its way.
Team Claimo
The process was pretty easy
The process was pretty easy. Call centre could be improved by having a call back service. Wait time on the phone was too long
August 27, 2025
Reply from Claimo
Hi Matt,
Thank you for sharing your feedback! We’re glad to hear that you found the process pretty easy. We also appreciate your suggestion regarding a call-back service and shorter wait times — this is valuable input that helps us improve our customer experience. We’ll be reviewing our call centre processes to make them more efficient and convenient for our clients.
Team Claimo
Professional and efficient
The company was quick to respond to any emails and very ready to help with any questions. Claimo made the whole process very easy and expedient. I would use or recommend them in a heartbeat.
August 8, 2025
Unprompted review
Reply from Claimo
Hi Denise,
Thank you so much for your feedback! We’re glad to hear that you found our team professional, responsive, and ready to help whenever you had questions. Making the process easy and efficient is exactly what we aim for, and it’s wonderful to know that came through in your experience.
We truly appreciate your trust and recommendation!
Team Claimo
How simple the process was
How simple the process was. No mumbo-jumbo just plain English. And the prominence of it.
August 15, 2025
Unprompted review
Reply from Claimo
Hi Lorri,
Thank you for your kind words and for trusting Claimo with your claim! We’re so pleased to hear how simple the process felt for you. We believe there shouldn’t be any mumbo-jumbo — just clear communication in plain English and full transparency from start to finish.
It’s fantastic to know that this approach made things easy and stress-free for you and your wife. We’re delighted we could help you secure a refund, and we truly appreciate your recommendation.
Team Claimo
Claimo junk insurance check
My wife saw an article on claiming junk insurance charges on bank and insurance accounts through Claimo. So we filled out application form through the Claimo website to get the proceed started. Claimo does all the hard work checking all accounts you have nominated on form. They kept you informed on their progress throughout the whole process. We were fortunate to have been charged junk insurance on one of our accounts. Claimo handled the whole process. We were refunded thousands back. If it wasn't for Claimo we would of never received the refund. I would highly recommend Claimo if you need a reliable company to look for junk insurance on your accounts.
September 1, 2025
Unprompted review
Reply from Claimo
Hi Dayne,
Thank you so much for sharing your experience! We’re thrilled to hear that our process made things simple and that we could help you recover thousands in junk insurance refunds. Our goal is always to take the hard work off your hands while keeping you informed every step of the way, so it’s wonderful to know this came through clearly for you and your wife.
We truly appreciate your recommendation and the trust you’ve placed in Claimo.
Team Claimo
Full of shit don’t waste your time
Lie incompetent won’t even let you to return emails when they know there cooked do nothing for you, sent in information that they requested 8 months off bullshit Please provide your response by 11 September 2025 to me in a separate email.
(Please kindly note that failing to respond to AFCA’s request by the deadline will result in AFCA closing your complaint and you incurring a $500 administrative charge as outlined in our terms and conditions.)
You didn’t know this no one reads fine print
December 21, 2024
Unprompted review
Reply from Claimo
Thank you for your feedback. We are sorry to hear about your frustrations and understand how disappointing this experience has been for you.
We would like to clarify a few important points regarding your case:
AFCA (Australian Financial Complaints Authority) sets strict deadlines for responses. If we do not provide the required information to AFCA by the specified date, your complaint may be closed.
As outlined in our terms and conditions, missing these deadlines can result in an administrative fee of $500. We understand this may not have been clear to you, and we take responsibility for ensuring all clients are aware of these requirements.
We appreciate that waiting for updates can be frustrating. Our team has been managing a large number of cases, but we are committed to keeping communication open and timely.
Please be assured that our goal is always to secure the best possible outcome for our clients. We regret if our communication fell short of your expectations, and we will be reviewing our processes to ensure clearer and more consistent updates moving forward.
We value your feedback, as it helps us improve. If you would like to discuss your concerns further, please contact us directly on 1300 879 071.
Team Claimo
Reply from Claimo
Hi Max,
Thank you for sharing your experience!
We’re so glad to hear the process was very easy for you and that you’re very happy with the outcome. That’s exactly what we aim for!
Team Claimo
Great service
Great customer service,got my claim accepted really quick.only thing is I didn't know the fee would be so high.other than that,they did a fantastic job.will recommend
August 22, 2025
Unprompted review
Reply from Claimo
Hi Glenn,
Thank you for your feedback!
We’re happy to hear that you had a great experience with our customer service and that your claim was accepted quickly. We understand your concern about the fees, and we appreciate your honesty—it helps us improve. We’re glad overall you were satisfied with the outcome and would recommend us.
Team Claimo
Claimo found my money.
Claimo found money that I didn’t know was mine in the first place.
August 26, 2025
Reply from Claimo
Hi Tracy,
Thank you for sharing your experience!
We’re so glad we could help uncover money you didn’t know you were entitled to. It’s always rewarding to deliver these kinds of results for our customers.
Team Claimo
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