I placed my order last month. The delivery date was the following week. The items did not arrive in the time specified so I left it a few days longer as it was coming to Ireland. Still no order arriv... See more
Company replied
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I placed an order on 23rd Feb received an email on 28th Feb advising goods had been sent but have never received them. I have emailed the company several times and received no reply from them, I hav... See more
Company replied
Previously used and quick delivery- no problems. This time, not received and having to chase twice and still awaiting refund.
Company replied
I bought a swimming costume for my holiday next week last Saturday. It's now the following Monday and I still haven't received it. Not happy.
Company details
Information provided by various external sources
Your one stop shop for all your lingerie and swimwear needs. We stock many popular and well known brands with one of our most sought after lines being the Freya collection. The collection consists of Freya swimwear, and Freya bra and knickers sets as well as many other individual items which can be purchased by themselves. Freya lingerie is famous because of the way it fits a woman’s body perfectly while looking amazing, and with new collections available regularly throughout the year you are sure to find the perfect Freya bra and other lingerie and swimwear items for you.
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249 reviews
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Very pleased with Clara Olivia
Very pleased with Clara Olivia, always make use of their offers.
International delivery very good
May 18, 2017
Unprompted review
Reply from Clara Olivia
Thank you very much for the feedback - we are always pleased to hear from our lovely overseas customers.
order arrived promptly and fitted well
May 15, 2017
Unprompted review
Reply from Clara Olivia
Thank you very much - we're glad you got what you wanted, on time.
Reply from Clara Olivia
Thank you, Norma - tanks for coming back to us again. We really appreciate it.
My request.
My request for an alteration in my order was immediate attended to - good and helpful service
May 14, 2017
Unprompted review
Reply from Clara Olivia
Thank you, we were glad to be of help.
There is not filter to size of bra
There is not filter to size of bra. The search is very bad.
May 13, 2017
Unprompted review
Reply from Clara Olivia
Hi Ruth, thank you for your feedback. You should be able to enter the size you want, such as 32D into the search box and the site will show you all the styles available in that size. If you are still having trouble, please email us for assistance. Thank you
Delivered swiftly
arrived on time and was exactly as ordered and perfect
April 24, 2017
Unprompted review
Reply from Clara Olivia
Thank you Gwyndaf, we're glad you are satisfied.
Good experience
Good prices, good communication and prompt delivery (even to New Zealand)
April 17, 2017
Unprompted review
Reply from Clara Olivia
Thank you for the feedback, Marg. It's always great to hear from our international customers
Very good and quality items
Very good and quality items. Friendly services
April 16, 2017
Unprompted review
Reply from Clara Olivia
Thank you so much - it is great to know we are doing a good job
Excellent service
Excellent service. Correct items received in the order. Returned items quickly processed and refund paid back into account also quickly.
April 15, 2017
Unprompted review
Reply from Clara Olivia
Thank you Sally - we really appreciate your feedback.
Excellent service prompt and always …
Excellent service prompt and always deliver the correct order. Very happy and will continue to use.
April 10, 2017
Unprompted review
Reply from Clara Olivia
Thank you for the feebdback Debra - we are delighted that you like our service.
Very good service
April 8, 2017
Unprompted review
Reply from Clara Olivia
Thank you - we appreciate all feedback
Very efficient service
March 30, 2017
Unprompted review
Reply from Clara Olivia
Thank you very much for the positive feedback.
Bra Buy
The ordering, delivery and returns were very good, but the sizing of the garment way out.
March 30, 2017
Unprompted review
Reply from Clara Olivia
Thank you for the feedback Vanessa. If there is anything we can do about exchanging your item, please contact us via the website.
Great Service
Was a little Leary about purchases in the U.K., but I glad I took the chance. Items fit perfectly, and was a lot cheaper than the ones I bought in the US. Only thing is I didn't know about the currency exchange fee that was charged to my CC. But even with that I would definitely purchase again from this company. Received my items in 2 weeks, not bad for overseas deliveries.
March 28, 2017
Unprompted review
Reply from Clara Olivia
Thank you for that great feedback, Kathy. Sorry about the currency confusion - at the top of the homepage you will find a drop-down menu that lets you change the currency to US dollars, so you'll know exactly what you're paying.
no customer service and no receipt of goods
I placed an order on 23rd Feb received an email on 28th Feb advising goods had been sent but have never received them. I have emailed the company several times and received no reply from them, I have also phoned them and only got recorded messages asking for a message to be left and saying that someone would contact me right away but alas no one has ever rang me back.
I find this totally unacceptable and terrible customer service I am now out of pocket as I have paid for goods I have never received and am unable to get the problem resolved as the company will not respond to my enquiries.
March 12, 2017
Unprompted review
Reply from Clara Olivia
Thank you for your feedback and we are very sorry that we have done so badly this time. We have emailed you privately to put this right.
Reply from Clara Olivia
Thank you very much for the positive review
Great customer service, wish there was a larger selection.
I've been pleased with my experience with Clara-Olivia so far. I first ordered from them through amazon.com, then later took advantage of a sale they were having. Reasonable length of time to ship from U.K. to US (10 days). Limited selection compared to other online companies but I'm willing to accept that in exchange for lower prices. Merchandise appears to be clean and new, has original tags but doesn't appear to have original packaging. Again, that's OK for the price. I appreciate the free shipping and the generous terms of the return policy. Returns are easy though not free. When you're forced to shop for bras online as I am, there are always returns because not every bra fits the same. Overall I'm happy with Clara-Olivia and will most likely buy there again.
February 28, 2017
Unprompted review
Reply from Clara Olivia
Thank you very much for this comprehensive feedback. I can confirm that all of our lingerie is brand new and direct from the original manufacturer. Sometimes it is necessary to replace the packaging if it has been damaged in transit or discoloured in storage.
Great Company
Great products, great prices, great customer service. Definitely recommended!
February 26, 2017
Unprompted review
Reply from Clara Olivia
Thank you so much for this great feedback
Great service
I've bought from Clara Olivia twice now. Great prices and service. I will certainly use again when I need my next bras.
February 25, 2017
Unprompted review
Reply from Clara Olivia
Thank you very much - we are very pleased that you are happy with our prices and service and we look forward to serving you again
Quick delivery. Quality product
Easy site to browse. Quick delivery. Item exactly as described
February 25, 2017
Unprompted review
Reply from Clara Olivia
Thank you so much - all feedback is greatly appreciated and listened to
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