We visited today to buy my sons first ever school shoes- what a fab experience! We had booked an appointment online, Leanne at the Hemel Hempstead branch was waiting for us on arrival and guided us th... See more
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Fast efficient service. We booked appointment online and we're seen promptly in arrival. Plenty if staff available even though it was busy. Sophie served us and was friendly and great with the kids.... See more
The server (Sophie) was patient with my daughter who was having her feet measured for the first time. The selection of shoes was small but she did say she’d be able to order to store if I wanted som... See more
Went to buy my daughter's first school shoes and Sophie was amazing. She was very knowledgeable, took her time and talked us through the thought process so we made an informed decision. If you're look... See more
Company details
Written by the company
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Contact info
C4 Riverside Centre, HP1 1BT, Hemel Hempstead, Hertfordshire, United Kingdom
- 01442233660
4.8
Excellent
115 reviews
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This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Thank you Zoe for your patience
Thank you Zoe for your patience.
School shoe shopping for 5 and 6yo is not a fun experience but you made it bareable!!
Thanks again.
August 27, 2024
Unprompted review
Clean, tidy small shop
The server (Sophie) was patient with my daughter who was having her feet measured for the first time. The selection of shoes was small but she did say she’d be able to order to store if I wanted something different or I could order online.
Shop was also very clean and tidy. Only downside was that you take a ticket to get your feet measured so we took one and waited, then two families came in and went in front of us with no ticket (different server) which was a bit frustrating as you can imagine with a small child who doesn’t want to sit still,
August 27, 2024
Unprompted review
Excellent service
Fast efficient service. We booked appointment online and we're seen promptly in arrival. Plenty if staff available even though it was busy.
Sophie served us and was friendly and great with the kids. Very knowledgeable and provided excellent information about the shoes available suggesting a different size for my little one to ensure best fit.
August 27, 2024
Unprompted review
Sophie was very helpful
Sophie was very helpful. Very happy with the experience.
August 26, 2024
Unprompted review
Sophie was really welcoming and helpful…
Sophie was really welcoming and helpful on arrival for my daughter’s school shoe fitting.
She gave us some shoes to choose from and told us all about warranty and after care.
August 26, 2024
Unprompted review
Sophie was really helpful and made the…
Sophie was really helpful and made the experience very easy.
August 26, 2024
Unprompted review
Amna was amazing today
Amna was amazing today, she fitted my 5 year old for school shoes which is very tough as she has a high instep that makes it hard to fit a lot of styles. Amna picked one out that she loved right away and fitted the shoes with insoles to support a little more. Credit to the store thanks Amna
August 25, 2024
Unprompted review
Very helpful assistance
Sophie was very helpful measuring the children's feet. Booking our appointment online in advance worked well to avoid the queue in store. Great selection of school shoes - of course not the cheapest but they last forever.
August 25, 2024
Unprompted review
Lovely staff
Lovely staff, very helpful doing a great job and such a busy time very professional and great advice all over amazing service
August 25, 2024
Unprompted review
Very polite and took the time with our…
Very polite and took the time with our young children to ensure they were happy with there shoe fitting. Very professional and kind
August 25, 2024
Unprompted review
Sophie was really helpful and patient…
Sophie was really helpful and patient with my girls and made sure the shoes were the correct fit and made sure we were happy with them.
August 25, 2024
Unprompted review
Incredibly friendly and helpful staff
Incredibly friendly and helpful staff. They were happy to offer advice on suitable styles and provide assistance. I normally do not enjoy buying shoes but the staff made it a painless experience. Will definitely return in the future.
August 25, 2024
Unprompted review
Sophie was very helpful and we are very…
Sophie was very helpful and we are very happy with the shoes she fitted for my daughter
August 25, 2024
Unprompted review
Excellent
She was so good with the children. Really professional and took her time to explain everything.
August 24, 2024
Unprompted review
Very helpful and patient
Very helpful and patient. Answered all questions and was very knowledgeable. Thank you!
August 24, 2024
Unprompted review
Sophie was an amazing and patient…
Sophie was an amazing and patient helper for both our kids shoes. Really nice manner and way of dealing with customers.
August 24, 2024
Unprompted review
Good as always thanks Sophie
August 24, 2024
Unprompted review
Sophie was really helpful and…
Sophie was really helpful and understanding especially with my little boy who is autistic. She made the experience as smooth as possible.
August 24, 2024
Unprompted review
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