Clarks - Worthing Reviews 121

TrustScore 5 out of 5

4.9

81/83 Montague Street, BN11 3BN Worthing, West Sussex, GB


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Rated 5 out of 5 stars

Joe, the young man who served us was very helpful from the moment we entered the shop, he helped measure my son's feet and showed us suitable footwear within our budget.

Rated 5 out of 5 stars

The staff member Joe who served us was really good with my little boy! It was his first time being measured and his first pair of shoes I thought he might have a meltdown as he isn’t very good with pe... See more

Rated 3 out of 5 stars

We went to the Worthing store and were served by Julia. We wanted to have our 1 year olds feet measured and get first shoes as she has just started walking. Measure and fit check were very thorough a... See more

Company replied

Rated 5 out of 5 stars

Anna in the Worthing store was fantastic. She helped calm my autistic daughter and engaged her by talking about Bluey and involving her toy whilst helping get sandals on and off. My daughter has senso... See more


Company details

  1. Shoe Store
  2. Boot Store
  3. Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

  • 81/83 Montague Street, BN11 3BN, Worthing, West Sussex, United Kingdom

  • 01903233527

4.9

Excellent

TrustScore 5 out of 5

121 reviews

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Replied to 98% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Despite the shop being very busy

Despite the shop being very busy, Josh made us feel very welcome and we did not feel like we were rushed through the process! We came away with a fab pair of well fitted trainers. All the team were cheerful and made for a great experience.

August 20, 2024
Unprompted review
Rated 2 out of 5 stars

Experience in the Worthing shop…

Experience in the Worthing shop wasn't the best. The proposed sizing wasn't correct and thr staff wasn't aware and denied that there is discount available for blue light card holders.

August 13, 2024
Clarks - Worthing logo

Reply from Clarks - Worthing

Hi Anna, I am sorry to read your review. I would like to look into this further and I have now emailed you to gather more information to help us assist. Many thanks- Georgia

Rated 5 out of 5 stars

A very quick and pleasant experience..

We were welcomed into store and served by Erin. She was great with my daughter and quickly measured her feet. There wasn't going to be many options due to her narrow fret but Erin got a selection of shoes from the storage room to try on. She was patient whilst we tried them all on and made our decision. A very quick and pleasant experience.

August 22, 2024
Unprompted review
Rated 5 out of 5 stars

Good show fitting experience

Sophia, our shoe fitter, listened to our requirements. She was very happy to check if my children’s current shoes still fitted correctly before selling us new ones.

Sophia was very knowledgeable and tried numerous styles with my son until we found a pair that fitted well, were comfortable and allowed room for further growth.

She repeated the whole procedure with my daughter who is very pleased with her new shoes.

August 16, 2024
Unprompted review
Rated 5 out of 5 stars

Julia was so friendly and helpful!

Julia was so friendly and helpful she really went out of her way to get what my daughter wanted and spent time properly making sure the shoes fit and were comfortable whilst staying upbeat and friendly and explaining everything throughout.

August 8, 2024
Unprompted review
Rated 5 out of 5 stars

Clarks shoe shop worthing

We went to Clark's in worthing to buy school shoes today, I don't usually leave reviews but the girl who served us "Julia" was so meticulous work her service it made my day. Thanks Julia 🙂

August 6, 2024
Unprompted review
Rated 5 out of 5 stars

Clarks in Worthing

Popped into Clarks, Worthing today without an appointment for a school shoe fitting for my 4 year old granddaughter. This is her first pair of school shoes and we were served by the lovely Julia. She gave us an excellent service and explained every aspect of the fitting from measurement to fitting in great detail.
She was very friendly to her little customer who instantly took to her. Thank you Julia for excellent service. One very happy grandma and granddaughter.

August 1, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service at the Worthing…

Great customer service at the Worthing store.
Maureen greeted us immediately and was so helpful. Shoes not in stock so Maureen arranged for swift delivery. Bravo Maureen and thank you. We will be back.

July 27, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

I had a very pleasant experience in Clarks Worthing yesterday and not only on this occasion.
Anna was very kind and helpful to me, showing me some tips on how to take good care of my shoes.
Thank you Anna, your help was appreciated.

July 4, 2024
Unprompted review
Rated 5 out of 5 stars

Worthing Clark’s for toddler shoes

Went to Worthing Clark’s for toddler shoes. Served by Rebecca who was very friendly calm and professional. She assisted with a previous query I had and I was very satisfied with the overall experience.

June 28, 2024
Unprompted review
Rated 5 out of 5 stars

Great help thanks!

Great help thanks!
Thank you Steph for your patience, great experience buying shoes for my son. From measurements to getting the right shoe

June 23, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service with my neurodiverse daughter

Anna in the Worthing store was fantastic. She helped calm my autistic daughter and engaged her by talking about Bluey and involving her toy whilst helping get sandals on and off. My daughter has sensory issues with her feet and Anna's help meant she saw the experience as a game rather than being stressful. Anna also gave us lots of top tips for checking the fit, and was so helpful going up and down the stairs to fetch many pairs of shoes. She really deserves recognition for this, thank you so much Amna!

June 10, 2024
Unprompted review

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