Great customer service, all queries answered within hours. All our parents were very happy with their orders. Definitely using again for 2026.
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See what reviewers are saying
Five star review I received great service from Simon at The Class Fundraising Team, who arranged a reprint of my Grandson’s Christmas mug and couriered it to me free of charge as a gesture of good... See more
Bloody marvellous. We are having an utter melt down at the moment via our website and can't keep up with print orders. If it wasn't for these marvellous people helping us out this week with some stic... See more
Excellent customer service, especially Jeorgia. She dealt with our multiple questions and last minute changes in a professional, polite and kind manner. We order 7 different primary school teatowels... See more
Company details
Written by the company
We proudly help more than 4,000+ schools, nurseries, clubs and charities fundraise across the UK fundraise. In 2021 we help raise more than £1m+ for projects across the UK. Founded in 2010 and now the UKs number 1 fundraiser for schools.
Contact info
United Kingdom
- classfundraising.co.uk
4.1
Great
113 reviews
Replied to 33% of negative reviews
Typically replies within 24 hours
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Not enough time for busy parents
This is a good idea, but they gave no time at all to order. Will have a very disappointed child when they find out.
November 22, 2022
Unprompted review
Reply from Class Fundraising
Hello, we have tried to contact you to see how we can help. Please can you get in touch with us - info@classfundraising.co.uk. Every school has different time periods to order, we would hate anyone to miss out and will do all we can to support you with placing an order.
Terrible quality
Received the mug that I ordered, with my daughters artwork from school. I'm very unhappy with it. The image isn't centred and is very small on the mug along with some text that I did not approve on the back.
The website doesn't even show a preview of your child's artwork, presumably because they don't crop out white space around the image and simply print as it is on the paper. If they did I wouldn't have even gone ahead with the order.
Thankfully, I have a digital copy of her artwork so I will be getting this printed again from a different company as the one received is only for for the bin. I'd be embarrassed to give it to anyone, please I didn't waste anymore money buying other products too.
November 21, 2022
Unprompted review
Reply from Class Fundraising
Hello Jayne, please can you email customercare@classfundraising.co.uk. If we ever make a mistake we always provide a replacement. Please do get in touch we'd like to put this right for you.
Awful company
Awful company. Lost many designs from our school. Will not answer the phone or respond to emails. Completely unprofessional with utter disrespect for their customers. Many, many disappointed children and angry parents.
November 19, 2022
Unprompted review
Reply from Class Fundraising
Hello Ryan, we've tried to get in touch. Please can you let us know more details - customercare@classfundraising.co.uk. We have a very strict process for managing templates, everything is counted and processed securely so we would like to know more about this situation, please. The last thing we would ever want is disappointed children or angry parents.
Appalling experience AVOID!!
Appalling experience - I emailed to ask if a change could be made to the wording on the back of the card, but they didn’t respond for several days, by which time it was a day too late to order (early Nov) - their blanket email reply was that they couldn’t amend a child’s artwork, but it wasn’t the artwork that I was querying. I replied to reiterate my requirement and to see if I could order, but still haven’t had a reply a week later. My children and myself are SO DISAPPOINTED!!!!
November 14, 2022
Unprompted review
Reply from Class Fundraising
Hello Kathryn, at times it is incredibly difficult to handle requests from the 000,000+ parents we support. Our process does state clearly don't approve artwork and names unless you are 100% happy. I would like to know more about your experience and see how we can make this better for you. I've tried to contact you but unable to do so via this platform. Please can you contact customercare@classfundraising.co.uk.
Please avoid this company .Terrible…
Please avoid this company .Terrible customer service .unwilling to help correct a tiny mistake on the design .only interested in money !!! Stay away from them
November 8, 2022
Unprompted review
Reply from Class Fundraising
Hello Kerry, I can fully assure you we do everything we can to support all of our customers. We take huge pride in raising £1m+ for schools every year. We do this because we care deeply about supporting the future generation and put this before any profits we make. That is why we offer the highest amount of commission in the UK and do always go above and beyond to resolve issues like this. We have a process to report any issues with artwork. Please can you contact customercare@classfundraising.co.uk so I can investigate what has happened here and see how we can make this better for you.
AVOID LIKE THE PLAGUE
Cancelled my order, and then sent an email THE DAY AFTER DEADLINE to tell me they have done it.
now cant order my eldests artwork, and their lack of communcation is disgusting.
Dont answer their phone. absolutely useless customer service.
November 8, 2022
Unprompted review
Reply from Class Fundraising
Hello Michael, we would always resolve this situation. I believe this would relate to you submitting two orders for two different schools. Sadly we don't support this currently as stated on the website, our team do cancel this to avoid any mix up but then will support you to place a new order. If this has not been resolved please contact customercare@classfundraising.co.uk. We're always more than willing to help.
Shocking customer service
Shocking customer service, will not be buying their products that we had preliminarily ordered! Better off buying blank cards and tea towels and printing it yourself.
October 19, 2022
Unprompted review
Reply from Class Fundraising
Hello Sam, we have tried to contact you to understand what has gone wrong. Please can you get in touch - customercare@classfundraising.co.uk. We take great pride in our service, so want to do all we can to make this better for you.
Unimpressed
Similar to previous reviewer - unimpressed. Slow to deliver then spelling mistakes made and will not correct in any quick time.
December 16, 2021
Unprompted review
We just had the most brilliant service…
We just had the most brilliant service from these guys, there was an error in proofing and we were able to rectify everything in time to get the tea towels out to parents before Christmas. Huge effort from the team that was hugely appreciated by the parents and teachers of our school. Thank you Classfundraising !
December 14, 2021
Unprompted review
Not happy with the service
I purchased some Christmas Cards and Tea Towel for Grandparents for an added gift but unfortunately my daughters name had been spelt incorrectly. I spoke to the school about the error and I had a note today to advise that class fundraising were not willing to change this or send a new order out to me. I have 2 daughters so now my youngest daughter is upset that I don't have her cards printed or the tea towel to give to her nanny. I WILL NOT BE ORDERING AGAIN
November 24, 2021
Unprompted review
Reply from Class Fundraising
Hi Hayley, I’m very sorry you have not had a great experience. We will do all we can to make this right. We very much pride ourselves on our customer service. Please can you email info@classfundraising.co.uk with your school and your child’s name. I will personally investigate this and get replacements sent. Matt.
Superb!
Speaking as an active member of the school PTA, Class Fundraising have done everything I have asked. Provided great products and a quick service
June 19, 2014
Unprompted review
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