Clearance & Clean Up Ltd Reviews 285

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 189 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their amazing helpfulness, professionalism, and positive attitude, often going above and beyond expectations. The service provided is consistently described as excellent, with many people appreciating the efficiency and ease of the booking process and collection. Reviewers also highlight the reasonable pricing. However, some customers also noted issues with the product, specifically regarding the amount of waste collected, with some feeling that less was taken than agreed upon or that the pricing for the collected amount was too high. There were also occasional reports of missed collection windows and poor communication from customer service.

What people talk about most

Staff

Customers consistently report positive experiences with staff. Reviewers frequently praise the politeness,... See more

Service

Users describe positive interactions with service, highlighting the efficiency and professionalism of the... See more

Booking process

Reviewers highlight positive aspects of the booking process. Customers consistently praise the ease and... See more

Product

Customers consistently note ambiguous experiences with product. While some reviewers praise the service for... See more

Price

Clients share positive opinions on price, finding it reasonable and fair for the services received. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company & its staff are all amazing! From Julie on the phone who dealt with my last minute issue excellently to Connor & Jordan who worked like troopers to clear my late father’s flat, going abov... See more

Company replied

Rated 5 out of 5 stars

Paddy and Owen turned up at the same time as a Fridge delivery (not their fault) to remove the remains of my old kitchen so were a bit delayed and people got in their way. Despite this they were effic... See more

Company replied

Rated 5 out of 5 stars

Thank you for responding with a quick turn-around of 24hrs to a request to remove furniture for my mum in Harrogate when she had a sudden delivery window for her new sofa open up. You took an old 3 se... See more

Company replied

Rated 5 out of 5 stars

First time using this company. We booked any time during the day, but as promised we were called 45 minutes before arriving, Jordan and Conner arrived on time. Dismantled the recliners quickly, obviou... See more

Company replied



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

285 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 72% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Great service

Great service.
Quick and efficient
Mark and Tyler dismantled shed and took away leaving area tidy

April 24, 2026
Unprompted review
Clearance & Clean Up Ltd logo

Reply from Clearance & Clean Up Ltd

Hi Liz,

Thank you for the 5-star review.

We're glad to hear the team could help you with your garden clearance, and not only cleared your waste but swept up afterwards.

We have passed your kind words over onto both Mark and Tyler, which I'm sure they will appreciate.

Thank you once again.

Rated 5 out of 5 stars

Advised us of time of pick up and…

Advised us of time of pick up and arrived as expected. Paddy and Steve were friendly helpful and efficient.

April 24, 2026
Unprompted review
Clearance & Clean Up Ltd logo

Reply from Clearance & Clean Up Ltd

Hi Christine,

We really appreciate you leaving our service a 5-star review.

We're happy to hear you had a good experience with the waste collection carried out by Paddy and Steve.

Your kind words have been passed over onto the team, which I'm sure they will be delighted to receive.

Thank you once again.

Rated 5 out of 5 stars

Amazing

Amazing. They was on time same day collection.

April 24, 2026
Unprompted review
Clearance & Clean Up Ltd logo

Reply from Clearance & Clean Up Ltd

Hi Shada,

Thank you for the 5-star review.

It's great to hear you were satisfied with the level of service carried out by Paddy and Steve during your waste collection.

We really appreciate the feedback and would be more than happy to pass your kind words onto the team.

Rated 5 out of 5 stars

Great service

Great service by the 2 guys who collected my items

April 17, 2026
Unprompted review
Clearance & Clean Up Ltd logo

Reply from Clearance & Clean Up Ltd

Hi Grant,

Thank you for leaving such a kind review about our service.

We're happy to hear you had a good experience with the waste collection carried out by both Mark and Tyler.

Your kind words have been passed over onto the team, which I'm sure they'll be thankful to hear.

Rated 5 out of 5 stars

Positive feedback

Hi, we couldn’t have had a better experience using clearance and Clean Up Ltd
We had a full van load of items to be removed from small household items to extra large pieces of broken equipment, mattresses, tv and loads more. The two men who arrived were super helpful, super pleasant and positively helpful.
Will use this company again in the coming weeks to help further with our house clearing

April 10, 2026
Unprompted review
Clearance & Clean Up Ltd logo

Reply from Clearance & Clean Up Ltd

Hi Genevieve,

Thank you for the 5 star review, we really appreciate it.

We're delighted to hear our team could help you with your house clearance, and were polite throughout.

The team who completed the job for you was Mark and Tyler, and we will pass your kind words onto them.

Thank you once again.

Rated 5 out of 5 stars

Did a great job.



I have used these a couple of times now, for removal of several bulk bags of garden waste, there was an issue on the second booking, but it was sorted out quickly, all in all a great service, would recommend.

April 2, 2026
Unprompted review
Clearance & Clean Up Ltd logo

Reply from Clearance & Clean Up Ltd

Hi Alan,

We really appreciate the 5 star review and you using our service once again.

We're happy to hear we could help you with your garden clearance and truly are thankful for the kind words.

Rated 5 out of 5 stars

Excellent service

Excellent service. Friendly and helpful guys. Highly recommended.

April 2, 2026
Unprompted review
Clearance & Clean Up Ltd logo

Reply from Clearance & Clean Up Ltd

Hi Nanette,

Thank you for the 5 star review.

We're happy to hear we could help you with your waste collection.

The team who carried the job out for you was Nikki and Stuart, and your kind words will be passed on over to them.

Thank you once again.

Rated 5 out of 5 stars

Jordan and Connor took away the sofa

Jordan and Connor took away the sofa, on time, no hassle and a lovely friendly service . Great booking system, was kept updated. Definitely recommend 😊

March 30, 2026
Unprompted review
Clearance & Clean Up Ltd logo

Reply from Clearance & Clean Up Ltd

Hi Amanda,

Thank you for using our service and leaving a 5 star review.

We're happy to hear you were satisfied with the sofa removal carried out by both Jordan and Connor.

We will make sure your kind words reach the team, which I'm sure they will really appreciate.

Thank you once again.

Rated 5 out of 5 stars

These lads did a cracking job

These lads did a cracking job, was straight in and out for out house removal, just got the job done, could not complain at all, well done Steve and dan

March 12, 2026
Unprompted review
Clearance & Clean Up Ltd logo

Reply from Clearance & Clean Up Ltd

Hi Finley,

Thank you for your kind review.

We're glad to hear Steve and Dan could be of help with your waste collection.

Rated 5 out of 5 stars

Steve and dan were fantastic removed…

Steve and dan were fantastic removed all my waste followed up by a good sweep .thanks lads

March 18, 2026
Unprompted review
Clearance & Clean Up Ltd logo

Reply from Clearance & Clean Up Ltd

Hi Dave,

Thank you for leaving our service a 5 star review.

We're happy to hear Steve and Dan could help you clear your waste and even sweep up afterwards.

Rated 5 out of 5 stars

Paddy and Dan P turned on time

Paddy and Dan P turned on time. Very efficient. Went above and beyond. Great guys, brilliant service, 5 stars

March 17, 2026
Unprompted review
Clearance & Clean Up Ltd logo

Reply from Clearance & Clean Up Ltd

Hi Steve,

Thank you for the 5 star review.

We're glad to hear Paddy and Dan could help you with your waste collection.

Rated 5 out of 5 stars

Paddy and Steve were very friendly and…

Paddy and Steve were very friendly and professional. All rubbish removed very quickly and efficiently

March 26, 2026
Unprompted review
Clearance & Clean Up Ltd logo

Reply from Clearance & Clean Up Ltd

Hi Teresa,

Thank you for leaving a 5 star review.

It's great to hear Paddy and Steve could help you with your waste collection today.

We would be more than happy to pass your kind words onto the team, which I'm sure they'll really appreciate.

Thank you once again.

Rated 5 out of 5 stars

Jordan and Connor did a great job and…

Jordan and Connor did a great job and made quick work of it clearing a full van load of Rubbish in about an hour

March 25, 2026
Unprompted review
Clearance & Clean Up Ltd logo

Reply from Clearance & Clean Up Ltd

Hi James,

Thank you for your kind review.

We are happy to hear you had a good experience with the waste collection carried out by Jordan and Connor.

We will make sure to pass your nice feedback onto the team.

Thanks again.

Rated 5 out of 5 stars

Excellent

This company & its staff are all amazing! From Julie on the phone who dealt with my last minute issue excellently to Connor & Jordan who worked like troopers to clear my late father’s flat, going above & beyond. Cannot recommend highly enough. They made a stressful situation easy for me.

March 24, 2026
Unprompted review
Clearance & Clean Up Ltd logo

Reply from Clearance & Clean Up Ltd

Hi Veronica,

Thank you for using our service once again, we really appreciate it.

We're sorry to hear about your loss, but thankful we could help you with your clearance, especially during such a difficult time.

Julie, Jordan and Connor have all been notified of your very kind words, which I'm sure they will be very happy to receive.

Thank you once again.

Rated 2 out of 5 stars

Not recommended - poor collection service despite partial refund

Booked a half Luton van collection, but only a small amount of waste was taken and they left the rest. The team said it's because the van was already half full, but when we checked there was clearly still plenty of space left (it was maybe 1/5th full).

Also disappointing that they initially stayed in the van and tried to call rather than knocking, despite someone being at the property waiting for them.

Customer service did apologise and issue a £90 partial refund, which I appreciate, but overall it still felt expensive for what was actually collected.

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

Steve & Paddy collected all of the…

Steve & Paddy collected all of the waste that needed to be removed. Thank you for a good service.

March 20, 2026
Unprompted review
Clearance & Clean Up Ltd logo

Reply from Clearance & Clean Up Ltd

Hi there,

Thank you for leaving a 5 star review.

We're delighted to hear Paddy and Steve could help you with your waste collection.

Your nice words have been passed on over to the team, which I'm sure they will be thankful to receive.

Thank you once again.

Rated 2 out of 5 stars

A very poor experience

Subcontractors refused to take all of the stated waste material despite it clearly being under the stated amount, leaving the heaviest items behind. Following up, a 'tip receipt' showed the addition of a sofa within the quoted amount that was deposited, but this was not part of our load. Customer service support was unhelpful and did not strive to resolve anything with me. 2 stars rather than 1, as they came a few days after we had booked.

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

Great clearance service in york

Tyler and Mark in York were great: on time, fast (<15min), methodical - even swept up after themselves! Really appreciated that they didn't step on the new turf next to the collection stuff.

Booking was easy, they responded quickly too. Would recommend!

Thanks!

March 19, 2026
Unprompted review
Clearance & Clean Up Ltd logo

Reply from Clearance & Clean Up Ltd

Hi Helen,

Thank you for taking the time to leave us a 5 star review.

We're glad to hear you were satisfied with our service from booking on to having your waste collected by Mark and Tyler.

As a company, we always strive to not only clear but also clean up afterwards, so we really appreciate the kind words.

Your feedback has been passed on over to the team, which I'm sure they will be happy to hear.

Thank you again.

Rated 5 out of 5 stars

Easy & simple to book - super efficient collection

Easy & simple to book. Collection drivers were very professional, friendly and super efficient. Items gone within minutes - no fuss.

March 19, 2026
Unprompted review
Clearance & Clean Up Ltd logo

Reply from Clearance & Clean Up Ltd

Hi there,

Thank you for leaving us a 5 star review.

We're happy to hear we could help you with your waste collection yesterday.

The team who completed the job for you was Dan and Trevor, and we have passed your kind words onto them both.

Thank you for choosing Clearance and Clean Up.

Rated 5 out of 5 stars

Brilliant service by Steve & Mark…

Brilliant service by Steve & Mark polite & professional. booked between 7.30 - 13.00 arrived 11.15 job done.
Point of contact lady was polite and helpful explained clearly pricing etc and collection windows score 10/10

March 19, 2026
Unprompted review
Clearance & Clean Up Ltd logo

Reply from Clearance & Clean Up Ltd

Hi Joseph,

Thank you for the 5 star review, we really appreciate it.

It's great to hear that we could help you throughout from booking on to having your waste collected today by our team.

Your kind words have been passed onto the team as well as Louise, who was the lady who helped you book.

Thank you for choosing Clearance and Clean Up.

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