Click Car Parts Ltd Reviews 

129
TrustScore 1 out of 5

1.2

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Rated 1 out of 5 stars

This company is now trading on eBay. I recently made a purchase with them, they showed 10 items available, and had them discounted. 3 days after placing my order, they contacted me to say they coul... See more

Rated 1 out of 5 stars

Sells crap battery jumpers And company made it don’t reply either item that faulty Battery gauge after 4 months and expects me pay return postage costs and can’t even buy equivalent item for same cost... See more

Rated 1 out of 5 stars

Bought a battery from click car parts through amazon marketplace. The battery failed after 10 months.These batteries have a 12month warranty which should be honoured by the seller according to the man... See more

Rated 1 out of 5 stars

Ordered a timing chain kit on a Wednesday afternoon and paid for next day delivery. I was hoping for item to arrive on Friday or at latest Saturday morning. In short it actually arrived on the followi... See more

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1.2

Bad

TrustScore 1 out of 5

129 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.2

All reviews

(129)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great

Lynett was great help done very thing she could would definitely recommend this company great staff and great help

August 19, 2016
Unprompted review
Rated 1 out of 5 stars

DO NOT USE

Put in my registration, so I got the right parts. they sent the wrong parts and now want to charge a 50% handling charge. I did buy a while ago, but they were still not fit for purpose and are useless. I ordered from Euro Parts at the same time and they said they would take them back ( EuroParts sent the right items, but I just wanted to find out).

August 16, 2016
Unprompted review
Rated 3 out of 5 stars

Customer Service not as good as competitors

I took a look at buying an Exide car battery from this retailer from their eBay shop. I wanted to phone and ask a few questions, but the number was an 0844 number, which is premium and costs money, so I phoned the next nearest ebay competitor (generaltraffic) on ebay selling the same battery for only 1p more, as their phone number is free.
In addition, Click Car Parts has a lot of negative feedback of sending the wrong product, sending it late and not dealing with returns in a generous and easy fashion. Therefore I chose to order from generaltraffic instead.

July 26, 2016
Unprompted review
Rated 1 out of 5 stars

Not Satisfied

I have tried over the last two days via e mail on the website, left a phone message and through the interactive messaging on your website and nobody has called me back. Customer Service and communication is certainly not your strong point

June 20, 2014
Unprompted review
Click Car Parts Ltd logo

Reply from Click Car Parts Ltd

Hi,

Apologies for any delay. I believe someone has spoken to you this morning, and resolved any issue that you may have had.

Rated 5 out of 5 stars

Nice Cat

Good solid quality item for my Peugeot 106 at a great price too. Fast reliable delivery would recommend Click parts to any one wanting a quality product at very competitive prices and peace of mind reliable delivery. Will definitely use Click For parts again.
Thank You
KS

June 4, 2014
Unprompted review
Rated 4 out of 5 stars

service provied sa promised

service was good although despite my order confirmation coming through prior to 3:00pm, the order was not in fact despatched until the following day. With the bank holiday weekend also in the way, this meant the goods arrived on the following Tuesday instead of the hoped for Friday. Next time I will order well advance of the 3:00pm deadline.

May 29, 2014
Unprompted review
Rated 2 out of 5 stars

Reasonably good supply, absolute rubbish communication

Whilst the quality of parts and the reasonable speed that they despatch things, they are absolutely c**p in communication. I attempted to contact them online before I ordered the parts to confirm what they were what I needed...no reply whatsoever even though the 'advisor' was online each time. Since receiving the parts, which were different to what I ordered, I have attempted to contact them by email and as yet have had no reply. As I was made redundant I have no income and a sick wife to look after so I cannot afford to ring their non-geographic telephone number and try to do all my business online, so I am very unimpressed and quite annoyed when people just ignore you. Shame really, looks like a good supplier otherwise.

May 16, 2014
Unprompted review
Click Car Parts Ltd logo

Reply from Click Car Parts Ltd

Hi,

Sorry you have experience problems with our site. We have raised this issue with the supplier of our online chat software. Someone is always online Monday to Friday between 08:00 and 17:30, so we find it odd that your message hadn't come through.

Please contact us direct at info@clickcarparts.co.uk

Thank you.

Rated 5 out of 5 stars

Nothing wrong just some unusual.

I'd e-mailed them about some things about delivery that (in my opinion) were unusual.
Just opinion.
*
And was very surprised that company staff reacted on that SERIOUSLY as to a noticed weak points in their system.
As I can see from conversations they are going to make their service running smooth without any narrow places. They are in process of further development with idea to make their whole system even more friendlier and convenient to customers.
*
They are not dreaming, they are DOING that!
First results I'd noticed even now.
*
Without any doubt I can recommend this company to everybody who is looking for reliable, polite and (quiet!) money saving shopping.

May 13, 2014
Unprompted review
Rated 2 out of 5 stars

I wouldnt recommend ordering from here

There are many companies offering the same as click car parts ltd. I find it unacceptable that they don't check the parts before despatch. I spent a lot of money and I'm shocked to think this company does not check the parts that they send out. Gaskets are essential when changing parts. My vehicle is booked in on Monday in accordance to my heavy work schedule. Now how can I have the part fitted with the missing gaskets? I find it very difficult to refer to friends or family.

May 10, 2014
Unprompted review
Rated 5 out of 5 stars

NOT EXHAUSTING FINDING THERIGHT ONE.

Looked on their site on ebay ,plenty of imformation so you ordered the right part.no need to give car reg. it was that easy.delivery thursday or friday latest, came wednesday dinner time. good quality no probs fitting,realy pleased.will use them again when needed.

February 27, 2014
Unprompted review
Rated 5 out of 5 stars

User friendly

Excellent website with good use of images, tap in your reg, you cant go wrong. Quick delivery, I would use Click Car Parts again.

February 2, 2014
Unprompted review
Rated 5 out of 5 stars

excellent value for money

this is the first time i used this site and i found them extremely helpful,
the part was delivered fast 3 days within ordering would definitely recommend and use again

January 20, 2014
Unprompted review
Rated 5 out of 5 stars

Absolutely excellent service.

When I urgently needed and exhaust system during the Christmas period i phoned these people. I asked for next day delivery and whilst not guarenteeing that t would be ble they said they would try. I saw it was despatched from them within the hour and it arrived the next day in spite of the reservations that they had expressed. Click Car parts will now be my preferred supplier. Parts supplied at a fraction of the cost of Quick Fit. A whole system for £80 when Quick fit wanted £178 just for a downpipe. I recommend them without reservation.

December 30, 2013
Unprompted review

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