Club Pilates Reviews 

152
TrustScore 2 out of 5

1.8

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Review summary

Created with AI, based on recent reviews

Considering 44 reviews, most reviewers were unhappy with their experience overall. Many customers reported unexpected charges and misleading subscription terms, often finding it difficult to cancel or pause their memberships without incurring additional fees. People frequently felt the pricing was too high for the service received, especially when classes were often unavailable or waitlisted. Reviewers also faced issues with unfair policies, such as losing unused classes or being charged for services not rendered. However, some customers found the instructors to be friendly, knowledgeable, and provided an uplifting experience. Conversely, a small portion of people felt dissatisfied with certain staff members, citing pushiness from reception or unhelpful management when addressing issues.

What people talk about most

Staff

Customers had ambiguous experiences with staff, with many praising the kindness, knowledge, and... See more

Subscription

Customers consistently express dissatisfaction with subscription policies, citing issues like being pressured... See more

Payment

Clients share negative opinions on payment, with many reporting continued charges even after cancellation or... See more

Price

Reviewers express significant dissatisfaction with the pricing structure, citing high costs for unlimited... See more

Service

Reviewers express significant dissatisfaction with the service, citing rigid cancellation policies and a lack... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I attend the Vinings location. Firstly, the booking system is completely deranged. I'm always on a wait list and sometimes they clear me less than 12 hours in advance but I have to give a 12 hour no... See more

Rated 1 out of 5 stars

Wouldn't recommend at all. The told me it was a 3 month contract and are now harassing me, calling me and emailing me to collect for a month I paid for and didnt attend and are trying to charge me mon... See more

Rated 1 out of 5 stars

The cancelation policy at Brookenhaven studio in Georgia is fundamentally flawed. Like a debt collector they are real stringent about what they feel is due to them. I've never seen more narcissistic a... See more

Rated 1 out of 5 stars

Portsmouth NH location. Went for a free trial. My husband was going to be 4 minutes late and i was told he would not be allowed in. Then 2 minutes later they DID let another woman come in for the... See more


Company details

  1. Fitness Center
  2. Fitness and Nutrition Service
  3. Fitness class
  4. Gym

Information provided by various external sources

Club Pilates studios offer low-impact, full-body workouts with a variety of classes that challenge your mind as well as your body.


Contact info

1.8

Poor

TrustScore 2 out of 5

152 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.8

All reviews

(152)

47 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Club Pilates classes are extremely…

Club Pilates classes are extremely difficult to get into during peak times (ie. after work, 5-7pm). I’m a new member since Feb 27/22 and have only been able to book and get into 2 classes since signing up. I have been on wait lists for multiple classes and not been able to get in to them. This is an expensive membership ($200 a month for 8 classes a month). To not even have the opportunity to attend my 8 classes this month due to limited classes available in the evenings is SO frustrating. I have cancelled my membership and now I was told to pay $100 for a cancellation fee!!!! Not good business practices at all.

February 24, 2023
Unprompted review
Rated 1 out of 5 stars

Club pilates shady business practices

Shady business practices to get people to sign up for their contracts and not being allowed to give low ratings on Google. No low ratings on Google, when I tried to give a review it didn't even show up on their reviews or downgrade their ratings! That's questionable to begin with. They are trying to fleece people with ridiculous price for these workouts.

December 15, 2022
Unprompted review
Rated 1 out of 5 stars

Overpriced

Overpriced, broken equipment, unfriendly front desk staff, cob webs on machines and bugs crawl on you while on the floor. Classes have to be booked weeks in advance.

September 9, 2022
Unprompted review
Rated 5 out of 5 stars

Love it!

Been going to Club Pilates for two years and I love it! There are different types of classes and different levels and with modifications any class can be as easy or hard as you want it to be.

November 3, 2021
Unprompted review
Rated 1 out of 5 stars

Waste of money if you have a regular…

Waste of money if you have a regular exercise routine or have Pilates experience. The classes are too simple and too many members complain if anything challenging is offered in regular classes resulting in very simply work out. Very few more challenging classes are offered

October 28, 2020
Unprompted review
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