I ordered a pair of glasses with similar measurements to my current frames, but when I received them, the lenses looked really thick. Luckily, Coastal has a great return policy, and they were re... See more
Company replied
Coastal.com
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See what reviewers are saying
I had to return another pair because the other pairs merge to small. Coastal was great about helping me offer this one and it’s perfect! The yellow is very subtle and the fit is snug so I don’t worry... See more
I've been ordering my glasses (and my husband's) from Coastal for years now. We tried one other online glasses company but quickly switched back to Coastal. I'm always happy with our purchases, and th... See more
Excellent company to deal with. Easy website to use. Lightning fast delivery. That impressed me most of all. The prices are far and away the best I found online after making comparisons against seven... See more
Company details
About Coastal.com
Information provided by various external sources
Coastals's Promise
Steam rising off fresh coffee. Snow on the mountains. Your best friend’s smile. There are so many amazing things to see in the world, and we want to make sure everyone has access to eyewear that helps them see their world clearly. That’s why we’ve created a platform that makes it easy to get contact lenses, glasses, and sunglasses online.
Our Story
Our story begins in the year 2000, when we became one of the first ever retailers to offer eyewear online. We’ve always been ahead of the curve and have since grown to become one of the biggest (and the best) providers of glasses, sunglasses, and contact lenses in the world. Today, we help people from the west coast of California to the east coast of Australia get the eyewear they need to hit important deadlines, watch the sun set on the horizon, and see all the amazing things waiting just around the corner.
Our Mission
When we say that we believe everyone has access to the eyewear they need, we truly mean everyone. That’s why we launched Our Mission. For every pair of glasses purchased through our Buy One, Give One initiative, we donate a pair to someone in need. We also work with organizations across the world to help provide education, eye screenings, and access to eye care in communities near and far.
Our Products
What are you looking for? We’ve got it. Designer and budget-friendly, retro and modern, simple and statement-making, we offer eyewear options to suit everyone. Our selection of contact lenses includes daily, weekly, and monthly varieties from the leading brands and new, innovative labels alike. In the glasses and sunglasses cabinet you’ll find 2,000+ styles, including frames starting from just $9 alongside the world’s favourite designer labels including Ray-Ban, Michael Kors, Oakley, and more. Our Virtual Try On tool allows you to try frames on using the camera on your mobile phone or computer.
Coastal's Company Guarantees
We want to be the place you go when it's time for contacts, glasses, or sunglasses, which is why we’re determined to make it as easy for you as possible to get what you need. When you shop at Coastal.com, you can rely on: 24/7 support via phone, live chat, and email. The fastest delivery, with same-day options for contact lenses. Low Price guarantee, so if we don’t already beat it, we’ll match it.
Contact info
United States
- coastal.com
Perfection
Delivery was quick and notifications were outstanding. Enjoying product daily and added contact case was icing on the cake
December 25, 2021
Great prices and excellent delivery!
Great prices and excellent delivery!! Keep up the great work!!
December 24, 2021
Great alternative to traditional optical retailers
I’ve bought three pairs of glasses through Coastal, and I’m always happy with their service, selection, quality, and value.
December 24, 2021
Frames Failed after 5 months.
I ordered a pair of glasses to use while using the computer. I ordered from Coastal as they had the same Titanium XXL frames that I use in my normal everyday distance glasses (purchased from another source).
5 months in to wearing the new glasses from Coastal, the left temple piece fell off, broken at the seam around the screw.
When trying to get a warranty replacement, I was told that this was due to normal wear and tear according to pictures sent. Or possibly a force event.
There was no force event. I only wear these when sitting at my desk using a computer.
I have worn glasses for 40 years. I know how to treat glasses. And on my everyday glasses, with the same frame, purchased from someone other then Coastal, I have had no issues with this problem for two years.
December 24, 2021
Unprompted review
Reply from Coastal.com
That’s very disappointing! All our glasses are covered under a 365-day manufacturer's warranty for defects, not including wear and tear or accidental damage. We would love to help solve your issue. Please note that in order to give your situation ample time and care, there are a few things we will need from you to help with the process. Please don't hesitate to answer the email from this comment with your order number. We'd love the chance to have a look and provide further support. _Team Clearly
Coastal customer service was excellent…
Coastal customer service was excellent but USPS turned a simple eyeglasses purchase into a long ordeal.
December 23, 2021
Reply from Coastal.com
What a terrible experience, Juan! We want to help and make things right for you, and a member of our customer care team will be reaching out to you shortly to provide further support. -Team Clearly
For the first time
For the first time ,I’m leaving a halfway bad review for this service,why? After almost 5 years of being a loyal customer,I received some defective contact lenses with breaks in the lens ,contacted support and wasn’t very satisfied with their responses to say the least…..glasses also i have purchased with them and no issues ….but my point is,,if a customer is loyal to a company,wouldn’t you think they could be much more supportive?
December 21, 2021
Reply from Coastal.com
What a negative experience, Gerald! The quality of our products and your satisfaction is really important to us, and we're concerned to hear about what happened with your contact lenses! We want to help, and a member of our customer care team will be reaching out to you shortly to make things right! - Team Coastal
Please next time include 6 BOXES as…
Please next time include 6 BOXES as required.
Happy Holidays!
Yolanda Garcia
December 20, 2021
Reply from Coastal.com
Hi Yolanda, thank you for your review! We're sorry to hear about the issues with your recent order. A member from our Customer Care Team will be in touch with you directly to help rectify this! -Team Coastal
Great priced contacts
December 20, 2021
thank you for the quick delivery
December 20, 2021
CONFIRMATION DELIVERY DATE
I was given misinformation about when my contacts would be delivered. After calling back, I was satisfied with the clarification and they arrived on the date provided.
Thank you.
December 19, 2021
Reply from Coastal.com
Hi CJ, thank you for your review and feedback. We're glad to hear that your order was successfully received, and that you're enjoying our services. We're looking forward to 'seeing' you again real soon! - Team Coastal
Great glasses.
December 19, 2021
Definitely the best and easiest way to…
Definitely the best and easiest way to get contacts!!!!
December 18, 2021
Great service
December 17, 2021
super fast and easy
December 17, 2021
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