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See what reviewers are saying

Rated 5 out of 5 stars

I had a serious problem with navigating the trading platform and it was hard to figure out why I was having a problem signing in , then came Anna a very nice CS rep and took care of the problem like... See more

Company replied

Rated 5 out of 5 stars

Max Jones was the agent I worked with. He helped walk me through a couple a questions I had about funding my live account. Everything went very smoothly, even after I accidentally deposited the mone... See more

Company replied

Rated 5 out of 5 stars

James C. Identified my account issue with professionalism and quick problem solving. His quick fix to my account deposit issues makes me appreciate using coinexx as my broker. The customer support is... See more

Company replied

Rated 5 out of 5 stars

James helped so much when I was "stuck" trying to get my google authentication app to work properly. he helped me work through the security details for making a withdrawal. Thank you James for your... See more

Company replied

Company details

  1. Finance Broker

Written by the company

Coinexx is a forex broker that empowers traders with seamless access to Major Cryptocurrencies, Forex, Commodities, and Global Indices. We’re revolutionizing trading by eliminating the delays, high costs, and security risks of fiat money through secure, efficient crypto wallets. Experience fast, low-cost, and secure trading like never before. Join Coinexx and take your trading to the next level today!


Contact info

You should know

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

James Cook is sedulous

James Cook is sedulous, meticulous with detail, and deeply committed to delivering high-quality results. Throughout the process, he demonstrated reliability, responsiveness, and a clear dedication to excellence. His ability to handle tasks with care and thoroughness made the entire experience both seamless and reassuring. I would strongly recommend Mohammed to anyone seeking dependable, detail-oriented, and high-caliber support. He is absolutely the person to hire.

May 13, 2026
Unprompted review
Coinexx logo

Reply from Coinexx

Dear Client,

Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.

Regards,
Support Team

Rated 5 out of 5 stars

Very nice service and support very…

Very nice service and support very fast. I recommend in 100%

May 13, 2026
Unprompted review
Coinexx logo

Reply from Coinexx

Dear Client,

Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.

Regards,
Support Team

Rated 5 out of 5 stars

James was extremely helpful and I…

James was extremely helpful and I appreciate his help,

May 12, 2026
Unprompted review
Coinexx logo

Reply from Coinexx

Dear Client,

Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.

Regards,
Support Team

Rated 5 out of 5 stars

Excellent Experience

Excellent broker and customer support by Stacy.

May 12, 2026
Unprompted review
Coinexx logo

Reply from Coinexx

Dear Client,

Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.

Regards,
Support Team

Rated 5 out of 5 stars

I had a serious problem with navigating…

I had a serious problem with navigating the trading platform and it was hard to figure out why I was having a problem signing in , then came Anna a very nice CS rep and took care of the problem like it was flicking a light switch ? No problem , in the account in minutes . Thank you Anna dear !

May 10, 2026
Unprompted review
Coinexx logo

Reply from Coinexx

Dear Client,

Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.

Regards,
Support Team

Rated 5 out of 5 stars

Extremely fast response and extremely…

Extremely fast response and extremely fast results

May 10, 2026
Unprompted review
Coinexx logo

Reply from Coinexx

Dear Client,

Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.

Regards,
Support Team

Rated 5 out of 5 stars

James C Customer support

James C. Identified my account issue with professionalism and quick problem solving. His quick fix to my account deposit issues makes me appreciate using coinexx as my broker. The customer support is always top tier and James did an amazing job helping me out I was shocked how quick he corrected my account. Highly recommend using Coinexx.

May 8, 2026
Unprompted review
Coinexx logo

Reply from Coinexx

Dear Client,

Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.

Regards,
Support Team

Rated 5 out of 5 stars

Stella Lewis Was very helpful and…prompt. Made the prices easy and took care of my issue.

Stella Lewis Was very helpful and resolved my issue quickly. She was able to explain what the issue was and give me an explanation promptly. I am highly appreciative of her assistance.

May 7, 2026
Unprompted review
Coinexx logo

Reply from Coinexx

Dear Client,

Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.

Regards,
Support Team

Rated 5 out of 5 stars

Awesome service

Awesome service, James Cook went above and beyond making sure I got my bonus.

May 6, 2026
Unprompted review
Coinexx logo

Reply from Coinexx

Dear Client,

Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.

Regards,
Support Team

Rated 5 out of 5 stars

Max Jones was the agent I worked with

Max Jones was the agent I worked with. He helped walk me through a couple a questions I had about funding my live account. Everything went very smoothly, even after I accidentally deposited the money to a recycled account. My deposit bonus incentive was exactly what they explained.

Everyone there is extremely knowledgeable and things get handled quickly. The trade executions are spot on and the pricing is actually better than the other 4 brokers I have worked with. This, along with the ease of access to support have been the main reasons I stay with them.

May 6, 2026
Unprompted review
Coinexx logo

Reply from Coinexx

Dear Client,

Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.

Regards,
Support Team

Rated 5 out of 5 stars

Glenn was great

Glenn was great , took the time to solve my problem . I am thrilled ! Gregg

May 4, 2026
Unprompted review
Coinexx logo

Reply from Coinexx

Dear Client,

Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.

Regards,
Support Team

Rated 5 out of 5 stars

I had an exceptional experience using Coinexx LiveChat

I had an exceptional experience using the live chat today. I was connected to agent Anna Carter instantly and they were able to resolve my issue within a few minutes. Anna asked great questions, figured out the problem - I attempted to fund a recycled account, and had an immediate resolution - create/send a new Trading ID to credit funds. I fully expected to wait days for this to be mitigated. I feel confident using Coinexx and I highly recommend using their LiveChat feature service!

May 4, 2026
Unprompted review
Coinexx logo

Reply from Coinexx

Dear Client,

Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.

Regards,
Support Team

Rated 5 out of 5 stars

James did amazing job

James did amazing job! NICE EXPERIENCE

May 3, 2026
Unprompted review
Coinexx logo

Reply from Coinexx

Dear Client,

Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.

Regards,
Support Team

Rated 5 out of 5 stars

James helped so much when I was "stuck"…

James helped so much when I was "stuck" trying to get my google authentication app to work properly. he helped me work through the security details for making a withdrawal. Thank you James for your patience with people who are not super computer "techy".

May 1, 2026
Unprompted review
Coinexx logo

Reply from Coinexx

Dear Client,

Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.

Regards,
Support Team

Rated 5 out of 5 stars

Thank you Stacy wood for assistance.

Thank you Stacy wood for assistance.
Thank you so much you did a great job

April 30, 2026
Unprompted review
Coinexx logo

Reply from Coinexx

Dear Client,

Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.

Regards,
Support Team

Rated 4 out of 5 stars

Amazing and reliable Costomer Service

Amazing and reliable Costomer Service. Marsha Matt, a very compitent agent with patience and solutions

April 29, 2026
Unprompted review
Coinexx logo

Reply from Coinexx

Dear Client,

Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.

Regards,
Support Team

Rated 1 out of 5 stars

Warning for COINEXX they will close your trades and take your money

Pure Lies you guys have not help at all
If I can give them negative 1 million stars I would
SERIOUS WARNING ABOUT COINEXXX FOREX BROKER

I strongly advise anyone to stay away from this broker.

I deposited over $6,000, and my account reached around $10,000. I have full documentation—deposit records, account history, and screenshots of my trades.

After I posted honest reviews on Trustpilot, my trades were suddenly closed without a clear or valid explanation. This raised serious concerns about how this platform operates.

I contacted support and provided all my evidence. My concerns were ignored, and no proper resolution was given.

This broker is not regulated, which means there is no real protection for your funds. Based on my experience:
- Your account activity may not be handled fairly
- Your complaints may be ignored
- Your funds may not be secure

I am sharing this so others can make an informed decision. Please do your research and avoid risking your money with unregulated platforms.

If you’ve had similar issues, report them and speak up

April 23, 2026
Unprompted review
Coinexx logo

Reply from Coinexx

Hi Darrell,

Our records show that you have made multiple deposits over time and have also successfully processed several withdrawals. Your continued trading activity reflects ongoing engagement with our platform and services.

We would also like to reassure you that your queries have been consistently addressed. Our support team has remained in contact with you via email, live chat, and phone, and has made every effort to review your concerns and provide assistance within our operational processes.

In terms of our regulatory status, we have always been transparent about our business model. While we operate as a non-regulated broker, this has never been misrepresented. We maintain internal policies and procedures designed to support fair account handling and the security of client funds.

All trading activity on our platform is executed and recorded transparently. You have full access to your account history at any time, including the ability to download detailed statements directly from your trading platform.

Additionally, regarding the trades you mentioned, our records indicate that these positions were closed due to a stop-out being triggered on your account. This is a standard risk management mechanism used across trading platforms.

We remain committed to maintaining open and transparent communication and are always available to assist you with any concerns.

Regards,
Support Team

Rated 5 out of 5 stars

Stella top tier costumer service

Stella top tier costumer service

April 28, 2026
Unprompted review
Coinexx logo

Reply from Coinexx

Dear Client,

Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.

Regards,
Support Team

Rated 5 out of 5 stars

I broke my phone and needed to hook up…

I broke my phone and needed to hook up my account, I needed help linking my brokerage account to my mt5. Sophia Brooks quickly with her amazing patience helped me with beginner a mess! Thank you Sophia I appreciate your help and kindness :)

April 26, 2026
Unprompted review
Coinexx logo

Reply from Coinexx

Dear Client,

Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.

Regards,
Support Team

Rated 5 out of 5 stars

Max was truly amazing and fast with…

Max was truly amazing and fast with helping me with my issue :)

April 24, 2026
Unprompted review
Coinexx logo

Reply from Coinexx

Dear Client,

Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.

Regards,
Support Team

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