I had a serious problem with navigating the trading platform and it was hard to figure out why I was having a problem signing in , then came Anna a very nice CS rep and took care of the problem like... See more
Company replied
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Max Jones was the agent I worked with. He helped walk me through a couple a questions I had about funding my live account. Everything went very smoothly, even after I accidentally deposited the mone... See more
Company replied
James C. Identified my account issue with professionalism and quick problem solving. His quick fix to my account deposit issues makes me appreciate using coinexx as my broker. The customer support is... See more
Company replied
James helped so much when I was "stuck" trying to get my google authentication app to work properly. he helped me work through the security details for making a withdrawal. Thank you James for your... See more
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Company details
Written by the company
Coinexx is a forex broker that empowers traders with seamless access to Major Cryptocurrencies, Forex, Commodities, and Global Indices. We’re revolutionizing trading by eliminating the delays, high costs, and security risks of fiat money through secure, efficient crypto wallets. Experience fast, low-cost, and secure trading like never before. Join Coinexx and take your trading to the next level today!
Contact info
P.B. 1257 Bonov-Road, KM, Fomboni, Comoros
- support@coinexx.com
- coinexx.com
You should know
4.9
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sophia has been awesome answering my…
Sophia has been awesome answering my questions and pointing me in the right places for additional information.
April 9, 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Anna Carter was really good at helping…
Anna Carter was really good at helping me out!
April 9, 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Refound my asset
"I had an excellent experience with Marsha Matt. The support team was responsive, professional, and guided me through a withdrawal issue step by step, made sure my funds were safe, and resolved my problem quickly. Thank you .
April 8, 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Marsha Matt was great and answered all…
Marsha Matt was great and answered all my questions. My issue was resolved within minutes.
April 8, 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Stella was a fantastic CSR
Stella was a fantastic CSR - she restored my lost funds to a new live account. She was patient, kind and extremely helpful. She deserves a pay raise!!
April 8, 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Today I asked for help regarding theToday I asked for help regarding the bonus/credit to my live account i just funded.…
Today I asked for help regarding the bonus/credit to my live account i just funded. The service representative, Anna Carter, was great at solving my request in a couple of seconds. So far my experience has been excellent. Will recommend this broker to my friends.
April 8, 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Hello guys Marsha she was wonderful and…
Hello guys Marsha she was wonderful and nice. I appreciate her Customer Service..
April 8, 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Transaction Guidance
I had issues with transactions and James Cook helped me through solving the issue.
April 7, 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Sam was great on helping me
April 7, 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
PROCEED WITH CAUTION
I have been a Coinexx customer with no issues. Over the weekend I couldn't log into my account. I finally get a hold of someone in customer support. They try to help me reset passwords....etc. Then they tell me my account has been recycled and I need to setup a new account. I setup the new account and ask when my funds will be transferred to my new account. They say what funds? I have a statement from them 6 days ago....the end or March. Showing my account balance. He says they need to start a ticket to get this resolved. Customer service is now asking for a record of my deposit. I have provided them that information.....RUN FOR THE HILLS. I can't believe they send me a statement 6 days before this happens they act like they don't know how they can trust that I had funds in my account. BEWARE******** 04/08/2026 I Would like to give an update of Coinexx. After a few days of back and forth emails, Coinexx has restored my funds to my new account. My trust in them is quite small at this time. Wondering when the next time they are going to Zero my account and act like they didn't know I had money in there.
April 5, 2026
Unprompted review
Reply from Coinexx
Hi Roarke,
We understand how important it is to have seamless access to your account and complete confidence in the security of your funds.
In this case, your previous trading account had entered a recycle stage. As part of our standard security procedures, we conduct verification checks to ensure funds are released only to the rightful owner, which may include requesting documents such as proof of deposit to validate ownership and trace balances
We understand that this process may have felt inconvenient. We’re glad to confirm that once the verification was successfully completed, your funds were restored to your new trading account.
At Coinexx, safeguarding our clients’ accounts remains our top priority.
Regards,
Support Team
"legit"
they are "legit" and they have very kind and fast customer service. i recommend them.
April 5, 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Yes the representative was very helpful…
Yes the representative was very helpful and knowledgeable
April 3, 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
One of the best and fastest customer…
One of the best and fastest customer services in the industry every single time! Last chat with Stella was very fast and smooth again like always
April 2, 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Very helpful!
James Cook was extremely helpful and professional, and assisted me with my query in mere minutes. Many thanks!
April 2, 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Marsha Matt was polite and helped me…
Marsha Matt was polite and helped me with my issue very quickly.
April 2, 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Excellent customer support by Anna Carter from Coinexx
Just finished chatting with Anna Carter on Coinexx.com chat. I had questions about the 400% bonus promotion Coinexx is running till to end of April. Anna took her time to patiently answer every question and concern I had. It turns out that this promotion is actually great than being funded by some prop firms. My trading will have a buffer I really need. Thanks Miss Carter for all you helping.
March 31, 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Jim Cook is a good helper to get you…
Jim Cook is a good helper to get you bac up and running!!!
Thanks JIM
April 1, 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
THE INFORMATION WAS VERY ACCURUTE AND…
THE INFORMATION WAS VERY ACCURUTE AND EASY TO FOLLW , SHE KNEW EXACTLY WHAT TO DO AND VERY KNOWLEGDEABLE ,.
April 1, 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Excellent communication from Stella!
Excellent communication from Stella Lewis (agent) as she assisted me with various issues!
April 1, 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Sam's Adam did amazing he walked me…
Sam's Adam did amazing he walked me through and made sure I received what I needed.
March 31, 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
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