To be honest, I haven't even started using the service yet, but I've already encountered issues with KYC (my fault), and the support team has been helping me. They spent several days trying to resolve... See more
Company replied
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See what reviewers are saying
Stay away! Do not take a collateral loan from this exchange against your asset. They will liquidate you without giving you an opportunity to make the margin requirements. Chat support seems helpful... See more
Company replied
very good experience so far. very helpful also with customer support and answered all my questions and helped me basically step by step with loan. customer support replies straight away too. Wayne... See more
Company replied
CoinRabbit has been a great loan service resource! It's been efficient, quick, and approval friendly. No credit check, just a standard crypto collateral transfer...all within an hour. Based on your... See more
Company replied
Company details
About CoinRabbit
Written by the company
We are a leading cryptocurrency platform dedicated to helping you unlock the full potential of your digital assets. Whether you need instant liquidity, want to grow your crypto holdings, or trade seamlessly, we provide fast, secure, and user-friendly solutions—all while keeping your funds safe in top-tier custody.
Learn more
Why Choose CoinRabbit?
Borrow Instantly
Get crypto-backed loans in minutes with no credit checks or lengthy verifications.
Earn Passive Income
Grow your wealth with high-yield crypto savings accounts designed for flexibility and competitive returns.
Trade with Ease
Buy, sell, or exchange major cryptocurrencies effortlessly with our intuitive tools.
Top-Tier Security
Your safety is our priority. Funds are stored in secure cold wallets, protected by multi-layer authentication, real-time alerts, and whitelisting.
24/7 Human Support
Reach our dedicated team anytime—no bots, no delays, just real solutions.
Financial Freedom on Your Terms
CoinRabbit empowers you to leverage Bitcoin, Ethereum, and other major cryptocurrencies without selling.
Join thousands of users who trust CoinRabbit for transparent, secure, and innovative crypto solutions.
Get started
Contact info
Kingstown, St. Vincent & Grenadines
- marketing@coinrabbit.io
- coinrabbit.io
4.5
Excellent
252 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from CoinRabbit
Thank you, HML!
We're happy if you're happy with our service!
I'm thankful that Coinrabbit returned 24,000 XRP to me!
Shout out to Shu, Keanu, Chester and Mike! I transferred 24,000 XRP to Coinrabbit from my Crypto.com wallet on August 2, 2023. Unfortunately, I used the wrong tag and the coins didn't make it to my Coinrabbit account/loan. Coinrabbit, NOT Crypto.com, cared enough to spend nearly 2 weeks of their time getting my coins back to me. (I got my coins back on August 11, 2023) If it weren't for these guys, I would never have gotten my XRP back.... and we all know that 24,000 XRP is gonna be quite valuable during the Bullrun. Heck! It's worth $15,000 right now! That's alot to me.
Crypto.com needs customer service training from you guys. I've received 1 email from them and it directed me to their FAQs page. I'm closing my Crypto.com account right now.. and their defi-wallet.
Your customer service is invaluable as you guys stayed in contact with me constantly and I appreciated that.
Again, thank you so much for being with me during this time. I can wipe my tears away now. 😀
Thankfully yours,
~Amy
August 11, 2023
Unprompted review
Reply from CoinRabbit
Dear Amy!
Thank you for such heartwarming review! We're really happy that you got your XRP back. Our users mean everything to us. We'll do our best to provide you with the best service on the market💙🤍💙
Scam
Really this is the worst.
I tried for loan 0.3 BTC then they are asking to deposit 0.3BTC for security deposit isn't this is the foolish thought
July 18, 2023
Unprompted review
Reply from CoinRabbit
Shaik, we're really sorry for your dissatisfaction, but seems like there's a misunderstanding on your part.
This is how crypto loans work: you deposit your assets, without selling them, while we provide you with a certain amount of stablecoins, based on LTV chosen by you.
Was surprised by the variety of tokens…
Was surprised by the variety of tokens and how quick I was able to get a loan. 5/5 would try it again🤩
June 26, 2023
Unprompted review
Reply from CoinRabbit
Thank you so much, Chloe!
Your feedback means a lot to our team. Thanks again for choosing CoinRabbit and for your positive review!
Good job and you are doing a very good…
Good job and you are doing a very good nice job over the app is the best
June 27, 2023
Unprompted review
Reply from CoinRabbit
Thank you so much for such a positive review on CoinRabbit!
Your feedback means a lot to our team. Thanks again for choosing CoinRabbit and for your positive review!
You guys recovered a loan to a person …
You guys recovered a loan to a person who was liquidated last summer.
Look on the reviews and they are about 3 people who loans are been recovered......
Totally unfair
June 24, 2023
Unprompted review
Reply from CoinRabbit
Again, we're really sorry that your collateral got liquidated, but as we've said before - in your particular situation, there sadly was no suitable solution to recover the collateral.
In order to prevent this happening in the future - we recommend on choosing lower LTV percentage, which would make your loan “safer”.
Empowering Crypto Loans!
I cannot express enough how impressed I am with their exceptional services. From the moment I initiated contact until the completion of my loan process, my experience was nothing short of outstanding. Coinrabbit deserves the highest accolades for their innovative approach and unwavering commitment to customer satisfaction and, important, security of our funds!
June 6, 2023
Unprompted review
Reply from CoinRabbit
Thank you for sharing your experience with CoinRabbit on Trustpilot!
Your feedback means a lot to our team, and we appreciate your trust in us for your crypto loan needs. Thanks again for choosing CoinRabbit and for your positive review!
🔥🔥🔥🔥🔥🔥🔥
April 16, 2023
Unprompted review
Reply from CoinRabbit
Thank you for such a hot review, we are glad you were satisfied with the experience. 🔥
Great experience
Great experience. Hassle-free registration, which I rarely see nowadays
got my funds quickly and that's all I care about
January 18, 2023
Unprompted review
Reply from CoinRabbit
We are delighted to hear about your positive experience! Quick and effortless registration, along with rapid funding, is what we aim for.
Reply from CoinRabbit
Thank you for your positive review! We're glad our service met your expectations and you had a smooth experience. Thank you for choosing CoinRabbit!
Quick and easy process to obtain a loan…
Quick and easy process to obtain a loan leveraging some of my crypto assets. No complaints so far in the process.
-Repeat future client
January 27, 2023
Unprompted review
Reply from CoinRabbit
Thank you for your positive feedback! We strive to make the loan process quick and hassle-free for our clients.
Liquidation in less then 4 Minutes after Contact
In the middle of the night, at 02:26, an SMS is sent that the asset will soon be liquidated. Then at 02:30 the position was automatically liquidated. How should one please manage to increase the security in 4 minutes, if the position is closed in the middle of the process?
I have never experienced this with Nexo, for example. The information about the upcoming liquidation came much too late, so that no one could intervene at all.
Also, there is an extra fee for each action. A fee is charged at the time of admission and all interest is charged in advance for the entire month. If you increase the collateral, there is an extra fee. If you pay back the loan, there is an extra fee and the transfer costs.
All in all, I am not convinced.
EDIT:
After I spoke with Alex from customer support again, everything was then clarified to my satisfaction.
The loan was reopened and the liquidation was reversed. Thus, I was able to deposit additional collateral.
Thus a WIN-WIN for both sides.
January 25, 2023
Unprompted review
Reply from CoinRabbit
Dear Felix! We reviewed your case and noticed that three SMS texts were sent within a day. We are deeply sorry to hear about the liquidation of the loan. At 90% LTV, the liquidation zone is very close, so we recommend reacting as soon as the fall has just begun.
We understood from your communication with the support manager that you intended to avoid liquidation and were willing to make a deposit increase. Our personal manager will contact you ASAP to discuss your loan reinstatement.
We always go to meet each of our clients at any opportunity!
Shut up and take my money
I just made a loan here and i understand that in the next 24 hours my collateral will be returned to me and my loan repayed
I already received the loan
customer service was available and very kind
Its Beyond amazing and i dont understand how coinrabbit is not a household name
January 19, 2023
Unprompted review
Reply from CoinRabbit
Many thanks for such kind words and we're delighted that you are enjoyed our service! CoinRabbit becoming a household name is definitely what we're aiming for!
UNLIQUIDATED!
I was trying to buy back my loan during this past summer's ETH crash but got liquidated.
Coinrabbit unliquidated my loan and allowed me to pay it when they found out what happenned!
June 11, 2022
Unprompted review
Reply from CoinRabbit
Thank you for your feedback! We strive to find an individual approach to the client's problem and provide as much help as possible.
Reply from CoinRabbit
Thank you very much. We wanted to make the process as smooth as possible with vast collateral options possible. Glad that you like it!
Have been using Coinrabbit for a while
Have been using Coinrabbit for a while. No complaints so far. Customer service helpful.
December 5, 2022
Unprompted review
Reply from CoinRabbit
Thank you for your feedback! We will try to continue to surprise and delight you with the best service possible
Reply from CoinRabbit
Hi!
You can always reach out to us via 24/7 support chat on our site and our customer care team will help you immediately!
I trust more CoinRabbit than my traditional bank
I trust more CoinRabbit, than my own traditional bank in Brazil. Their support was always super agile and efficient. Had 2 small issues, while using the platform. One in the interface and the other with a delay in a deposit; but both problems were solved quickly and effective. I don't mind they are an anonymous team, and I like that they respect their customers privacy also. Funds can be tracked on-chain and they don't use customers funds like many other platforms do.
October 8, 2022
Unprompted review
Reply from CoinRabbit
We are very glad to hear that, honestly. The trust of our clients is the most important thing that can be. We plan to continue to please you with brilliant service!
Incompetent
They gave me a refund to a wallet they *knew* was not the right cryptocurrency. so the funds are now lost and they refuse to help.
They knew the whole time I was using BUSD, but they still gave it back in BNB and, in fact, they *asked* me to give them the original (BUSD) wallet address too, after I made it perfectly clear I was talking about BUSD (Eth).
October 1, 2022
Unprompted review
Reply from CoinRabbit
We are sorry that you had to face a problem. As far as we know, your case has already been solved by our team. If you still have unresolved issues, reach us at support@coinrabbit.io and our team will try to urgently find the best solution to help you
I do only lending and it s good
I do only lending, and it s perfect... deposit, withdraw at anytime any amount sinc 6 months now.
The interest rate change, but still pay... and any way can withdraw if you are not happy with.
deposit is just use for borrower and stay in the app (no gamble on celcius, nexo etc...)
April 15, 2022
Unprompted review
Reply from CoinRabbit
Thank you for your feedback. We highly value maximum transparency for our customers and always put the protection of funds and the convenience of using the service in the first place!
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